I am about 3 seconds away from booking a flight back to Minneapolis just to curse out every single person working here.
I stayed an entire week at this location just two weeks ago. I stayed in two rooms because I decided to cancel with another nearby hotel just to make things easier for myself, and just because I have had good experiences here prior to this stay. When I booked the second room, I was told that both rooms would be the same rate - I was also told this when I double checked upon my arrival to the hotel, when I checked out of the first room, and when I checked into the second room. I ASKED THREE TIMES and THEY CONFIRMED THREE TIMES.
Well, guess, what? I have a bill for one room in the high 200s and another in the mid 300s. Why? Well, I don't know, and neither do any of the FOUR people I have spoken to. I've been told by each of them that it was odd that two pre-booked rooms would be charged differently, but nobody has been willing to correct this and send me new receipts. One Manager, Jacob, said he would find someone to fix this and call me back - he hasn't called back, and everyone I have talked to since then has said that he would be the one to fix this. I have also been trying to get a hold of Adam, another Manager, who, despite all the post-its notifying him of my call, takes long lunches and puts me straight through to voicemail.
What pieces of [--]- if you did something wrong, fix it. No Goods, are what they are.
- Official Description (provided by the hotel):
- The Four Points by Sheraton Minneapolis Airport offers free shuttle service to and from the Minneapolis-St Paul International Airport. We also have a flexible meeting space, perfect for seminars. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo and Travel Republic (UK) so you can book your Four Points by Sheraton Mall of America Minneapolis Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Four Points By Sheraton Minneapolis Airport Hotel Richfield
- 4 Points By Sheraton Minneapolis Airport
- Ramada Hotel Richfield
- Hampton Inn Richfield
- Richfield Ramada
- Four Points By Sheraton Mall Of America Minneapolis Airport Richfield, MN