Have stayed here multiple times over the last 3-4 yrs. The last 2 disappointing stays have degraded our rating from a 5-star to a 3-star. The same dirty messes (cracker crumb piles, small pieces of paper litter, lint piles, etc) were in the exact same places in the hallways and elevators when we checked in and when we checked out 48 hours later. The pillow cases and the sheets on one of the queen beds were wrinkled and appeared unchanged from prior visitors use. (We didn't use that bed!) The room AC unit sounded ike a jet engine when the compressor kicked in and did a better job keeping us awake all night than regulating the room temp. The snack shop has been closed. The breakfast has been considerably pared down from the past. The OJ and decaf coffee remained empty the entire 30 min we waited for their refill during the breakfast hours. (The front desk gal was in charge of both the desk and breakfast and could not keep up evidently.) Sadly, this used to be our favorite motel in Rochester. In short, management changes since early 2013 have obviously resulted in cutbacks in both services and cleanliness. We really liked this quiet south part of Rochester, but will give that up for better comfort and care of customers elsewhere.
- Official Description (provided by the hotel):
- The Comfort Suites® is located on the southeastern area of Rochester Minnesota. Just minutes from Mayo Clinic, St. Marys Hospital and IBM Executive Briefing Center. We offer discounted rates for Mayo Clinic visitors as well as St. Marys Hospital visitors. For information on these discounts as well as others please contact us directly at the phone number listed above. We are very close to a variety of shopping stores, restaurants, and a movie theater. We are also minuets from a number of parks golf courses and ponds. We offer FREE transportation to the Mayo Clinic, and St. Marys Hospital Mondays – Fridays, FREE parking, FREE wireless Internet FREE local calls, FREE weekday local newspaper, and a FREE hot deluxe breakfast, which include waffles, eggs, meat, fresh fruit, cereal and more. We also offer a Your Suite Success™ Grab & Go bag which includes various breakfast items if you are in a hurry and have no time to sit down for breakfast. Take a dip in our sparkling indoor heated pool and indoor hot tub. Enjoy our our exercise room during your comfortable stay with us. We have a business center that is equipped with two computers, copy and fax services. We also have a meeting room that can accommodate meetings or family get togethers. All of our rooms come equipped with microwaves, refrigerators, flat-screen televisions, sofa sleepers, coffee makers, hairdryers, irons, ironing boards, charging station for phones and other devices. We offer snacks, and laundry detergent in our Sundry Shop, coin operated laundry facilities in our beautifully decorated lobby area. The Comfort Suites® is a new development built in 2008. We offer fantastic customer service and wonderful amenities waiting for you to visit us in Rochester Minnesota. Book a reservation today! ... more less
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- Also Known As:
- Comfort Suites Rochester Hotel Rochester