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“Slipping Downhill with Management Change in 2013”

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Comfort Suites Rochester
Ranked #22 of 52 Hotels in Rochester
Certificate of Excellence
Des Moines, Iowa
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Slipping Downhill with Management Change in 2013”
Reviewed 22 October 2013

Have stayed here multiple times over the last 3-4 yrs. The last 2 disappointing stays have degraded our rating from a 5-star to a 3-star. The same dirty messes (cracker crumb piles, small pieces of paper litter, lint piles, etc) were in the exact same places in the hallways and elevators when we checked in and when we checked out 48 hours later. The pillow cases and the sheets on one of the queen beds were wrinkled and appeared unchanged from prior visitors use. (We didn't use that bed!) The room AC unit sounded ike a jet engine when the compressor kicked in and did a better job keeping us awake all night than regulating the room temp. The snack shop has been closed. The breakfast has been considerably pared down from the past. The OJ and decaf coffee remained empty the entire 30 min we waited for their refill during the breakfast hours. (The front desk gal was in charge of both the desk and breakfast and could not keep up evidently.) Sadly, this used to be our favorite motel in Rochester. In short, management changes since early 2013 have obviously resulted in cutbacks in both services and cleanliness. We really liked this quiet south part of Rochester, but will give that up for better comfort and care of customers elsewhere.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lucky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Razu248, Front Office Manager at Comfort Suites Rochester, responded to this review, 27 October 2013
Thank you so much for taking your time to review our hotel! I am so sorry that your stay was a little disappointing compared to your last stays! I hope to make it up and you will try our hotel in the future! I have spoken with our housekeeping staff and have directed them to vacuum the hallways more often, and the bedding issue has been addressed. I have also spoken to the desk staff on keeping the Market Place fully stocked at all times. As for the breakfast, we are in the process of hiring new staff for that position and the issue will be resolved shortly! Again I am very sorry about your disappointing stay but I truly hope you will give us another shot in the future!
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218 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 October 2013 via mobile

Room was a little on the small side but very clean and comfortable and met our needs beautifully. The king size bed and pillows were excellent. Bathroom was much nicer than most but I would have appreciated a rack by the sink to hang a hand towel and a spot for the hand washing soap.
The heating controls were a little odd and took some effort to figure out.
The hotel is a bit out of town but is an easy drive to shops and restaurants. We loved that the area was quiet with a nice paved walking trail.
The breakfast area was decent but felt cramped if there were more than 3 people trying to get food at a time. Usual selection of cereal, waffles, pastries, sausages, fruit and yogurt. Juice comes from one of those machines that mixes it as it pours...not my favorite. Still, it provided a sufficient grab and go way to start the day.
Staff at the front desk were very friendly and helpful.

Stayed October 2013, travelled with family
Helpful?
Thank JKfamilywanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Razu248, Front Office Manager at Comfort Suites Rochester, responded to this review, 27 October 2013
Thank you for taking your time to tell us your thoughts about our hotel! Its wonderful to hear that our staff exceeded your expectations with their professionalism as we is their personalities! I am sorry to hear that our air control system was a little difficult to figure out. I know that it is a new system to the Rochester area and something that is hard to get used to! I hand towel rack in the bath room is a wonderful idea! We will try and work our some sort of an idea to make that happen! Thank you again for taking your time to review our hotel and we hope you stay with us again on your next trip to Rochester Minnesota!
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Minneapolis
Level 3 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 October 2013

This is a wonderful hotel. The rooms are super spacious. I booked the 2 queen room with a pullout couch, and was pleasantly surprised by the space in room. Significantly larger than your average 2 queen room. The bathroom was excellent, and the whole place was very clean. The pool area was nice--main pool a tad small, but the kids enjoyed it much the same. The hot tub was large, and very hot--which I like. The breakfast was not one of those breakfasts you would remember for weeks, but it was better than many--2 waffle machines, an egg choice and a meat choice. Certainly a 4 star breakfast. We were just passing through Rochester on a mini vacation, but clearly many people staying here were Mayo bound, so that seems like a good option as well. I believe they have a shuttle. Loved the staff as well. Overall, I would certainly recommend this place to my mom...and she has so many hotel requirements it is comical.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BLatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Razu248, Front Office Manager at Comfort Suites Rochester, responded to this review, 27 October 2013
Thank you for taking the time to write a review on our hotel! Its great to hear that you had such a wonderful time on your Mini Vacation! Its always nice to hear that our staff, breakfast, and pool area are the favorites during your stay! Thank you again for taking the time to tell us your thoughts! We hope to see you and your family again soon on your next trip to Rochester Minnesota!
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International Falls, Minnesota, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2013

!st trip to Mayo, and what a blessing this Hotel was! Very clean! The staff were friendly and helpful. The breakfast bar was great! Bacon, muffins, waffles, fresh fruit, juices... and more! The beds are very comfortable! Tons of pillows! I will staying there again very soon!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Razu248, Front Office Manager at Comfort Suites Rochester, responded to this review, 27 October 2013
Thank you so much for taking the time to review our hotel! Its wonderful to hear that your stay met all of your expectations! We hope to keep exceeding them each time you stay with us again! Our breakfast is something that we strive for to be delicious everyday! With the hot items changing every day we hope that you stay with us more to try each of our menu items through out the week! Thank you again for taking the time to write a review on us and we hope to see you again soon!
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Indianola, Iowa
Level 5 Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 October 2013

Very large clean room. Good location with movie theaters right next door when wanting to find things to do between trips to Mayo Clinic. It is located on the southern end of Rochester, but the location is so quiet and worth the trip. The price is higher than other Rochester Choice Hotels. A managers reception of soup, rolls and warm cookies is offered during the week. The breakfast was clean and well stocked. Above average muffins, cheese eggs and bacon, as well as waffles, cold cereal, yogurt, juices and coffee were offered. Would stay again if we come back to Rochester.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funtrip44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Razu248, Front Office Manager at Comfort Suites Rochester, responded to this review, 27 October 2013
Thank you so much for taking the time to review our property. Its great to hear that you had such a good time staying at our hotel! The managers reception has become a big favorite with our guests and were glad to hear that it is still being enjoyed by all guests! We hope to see you again soon on your next trip to Rochester Minnesota!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 6 Contributor
199 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 September 2013

Stayed again this past weekend and the staff are always friendly and helpful. The rooms are quiet and clean and you can always find something healthy to eat at the complimentary breakfast bar. Easy check in and out as well. A good choice for anyone looking for a room on the southern end of Rochester.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Razu248, Front Office Manager at Comfort Suites Rochester, responded to this review, 8 October 2013
Thank you so much for taking the time to write a review on our property! We love to hear that time and time again our staff make your stay enjoyable and I will tell my staff that their hard work is paying off! Again thank you for taking the time to review our hotel and we hope to see you the next time you return to Rochester Minnesota!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Crosse, Wisconsin
Level 5 Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 September 2013

We walked into the lobby to check in and there was a group of military members ahead of us. There was one girl at the desk and another man came out to assist. Check in went quickly and the staff was very helpful in informing us of the controls being done with our key fob. I had requested a room with a king bed and when I got to our assigned room, it was 2 doubles. I called down and she had it changed and new keys ready for me when I got down there.
The bed was comfortable and it was nice to have a small living space. The bathrooms were clean and contained all the basic "extras".
There is a pond next to the hotel and they have a small sitting area that is really nice. Keep in mind that you are in farmland and if you can't handle the smells, its best you stay inside.

I was a bit disappointed to find out that the gym was closed for renovations (it wasn't mentioned on their web site when I booked). The pool area looked nice and clean.

There isn't much for dining that is close, nothing within walking distance. There is a strip mall that is close that contained a Super Target with a Starbucks and a couple of fast food chains like Noodles, Subway and Caribu Coffee. You have to go a couple miles away to find a restaurant. They offer shuttle service but only until 8pm. There is also a 14plex movie theatre that is very close to the hotel.

Breakfast was average for a complimentary breakfast at Quality Suites. They were quick to refill the empty items. The breakfast area was bright and well appointed as was the entire lobby. It could have been a bit bigger.

Room Tip: Avoid rooms near the ice machine as it is very loud.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Razu248, General Manager at Comfort Suites Rochester, responded to this review, 24 September 2013
Thank you so much for taking the time to review our property! Your comments are the best way for us to improve each persons stay while staying with us. I am sorry to hear that you were disappointed in the fact that the Fitness Center was closed during your stay. We are working on some renovation in that room and we hope to have to going again soon. If you choose to stay with us again and the room still happens to be out of service please let the Front Desk Staff know and we will come up with an alternate solution. Thank you again for your comments and we hope to see you again soon the next time you travel to Rochester Minnesota.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Rochester

Property: Comfort Suites Rochester
Address: 4141 Maine Ave SE, Rochester, MN 55904-6934
Phone Number:
Region: United States > Minnesota > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Rochester
#12 Romantic Hotel in Rochester
#16 Business Hotel in Rochester
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Rochester 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Comfort Suites® is located on the southeastern area of Rochester Minnesota. Just minutes from Mayo Clinic, St. Marys Hospital and IBM Executive Briefing Center. We offer discounted rates for Mayo Clinic visitors as well as St. Marys Hospital visitors. For information on these discounts as well as others please contact us directly at the phone number listed above. We are very close to a variety of shopping stores, restaurants, and a movie theater. We are also minuets from a number of parks golf courses and ponds. We offer FREE transportation to the Mayo Clinic, and St. Marys Hospital Mondays – Fridays, FREE parking, FREE wireless Internet FREE local calls, FREE weekday local newspaper, and a FREE hot deluxe breakfast, which include waffles, eggs, meat, fresh fruit, cereal and more. We also offer a Your Suite Success™ Grab & Go bag which includes various breakfast items if you are in a hurry and have no time to sit down for breakfast. Take a dip in our sparkling indoor heated pool and indoor hot tub. Enjoy our our exercise room during your comfortable stay with us. We have a business center that is equipped with two computers, copy and fax services. We also have a meeting room that can accommodate meetings or family get togethers. All of our rooms come equipped with microwaves, refrigerators, flat-screen televisions, sofa sleepers, coffee makers, hairdryers, irons, ironing boards, charging station for phones and other devices. We offer snacks, and laundry detergent in our Sundry Shop, coin operated laundry facilities in our beautifully decorated lobby area. The Comfort Suites® is a new development built in 2008. We offer fantastic customer service and wonderful amenities waiting for you to visit us in Rochester Minnesota. Book a reservation today! ... more   less 
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Also Known As:
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