I was in Rochester for business on a Saturday. I checked in before 5:00 pm and checked out about an hour later before 6:00 pm when I discovered that my business reason had been cancelled. I had only visited the room and dropped my luggage. I used nothing.
The person at the front desk said she could not give me credit and that it would have to be approved by the General Manager on Monday. I called the accounting office after a few days and she said she would send an email to the General Manager requesting the credit. After 4 more days I called and spoke with the General Manager and he would not give me credit for a room I did not stay in or use at all ! ! ! They are a franchise and you have no recourse up the Holiday Inn chain of command.
This is the kind of treatment you can expect at this hotel. Be forewarned!
- Official Description (provided by the hotel):
- A convenient address among Rochester, Minnesota hotels. Experience the community named the 'Best Small City in America' by Money Magazine, where cosmopolitan atmosphere meets Midwestern hospitality. Located in the heart of this bustling locale, the Holiday Inn Rochester Downtown offers a memorable destination for your next vacation or business trip. Look to our downtown Mayo Clinic area hotel for direct climate-controlled subway/skyway access to the city's attractions, including the world-famous Mayo Clinic, St. Mary's Hospital and Methodist Hospital. Explore the Shops at University Square just one block by the pedestrian skyway. Enjoy classic family fun at Silver Lake Park or Graham Arena-both just one mile away. You'll find our deluxe Rochester, Minnesota hotel provides spacious accommodations and convenient services in a comfortable setting. Well-appointed spacious rooms are just the beginning at our downtown Holiday Inn hotel. Be sure to enjoy our Thyme Restaurant and Lounge featuring creative entrees, cocktails and featuring live music every Friday night. Parking is available in city owned parking ramp adjacent to hotel at $13.50 Plus tax per night. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, IHG, Travel Republic (UK), Booking.com and Expedia so you can book your Holiday Inn Rochester Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Rochester
- Holiday Inn Mayo Clinic
- Rochester Holiday Inn