I had a wedding inside the event center and staff were pretty flexible with allowing us time to set up our site beforehand, However there was a lady who was very pushy, telling us how she wanted things to go and we didn't agree,
In the end there was another staff member who absolutely catered to my needs and everyone else's, very professional. He spilled my drink at one point during the event and wanted to get me another one, Very nice gesture. I said there was no need to worry and he thanked me for my patience. He also came over to the head table several times to check on what we might need, and quickly got anything we asked for, He even cut the cake when we asked and dished it up in no time. Stellar guy, Whatever you pay him, double it !
The next morning when it came time to checkout, we were under the impression that included in the price of the rooms for the wedding party guests is that the parking for them was included in the price, yet some guests ended up having to pay at the gate to get out.. One my the guests were absolutely furious about this, We felt like the GM of this hotel got a bit of an attitude with us, flat out told us it wasn't part of the room rate, instead of providing us with the ability to assure us it was 100% included or not, Perhaps one of his employees lured us in with the lie of free parking... Not sure.
What really pissed me off was we saw on multiple occasions that a select few employees were sitting around drinking our alcohol, and at the end of the night were seen "finishing the keg"
We also have pictures of them in our photobooth, clearly not doing their job, and using another thing we provided for the guests to use.
The suite we were given as part of the whole deal was in a very noisy location and we were awakened many times in the morning hours before we desired actually waking up.
- Official Description (provided by the hotel):
- A convenient address among Rochester, Minnesota hotels. Experience the community named the 'Best Small City in America' by Money Magazine, where cosmopolitan atmosphere meets Midwestern hospitality. Located in the heart of this bustling locale, the Holiday Inn Rochester Downtown offers a memorable destination for your next vacation or business trip. Look to our downtown Mayo Clinic area hotel for direct climate-controlled subway/skyway access to the city's attractions, including the world-famous Mayo Clinic, St. Mary's Hospital and Methodist Hospital. Explore the Shops at University Square just one block by the pedestrian skyway. Enjoy classic family fun at Silver Lake Park or Graham Arena-both just one mile away. You'll find our deluxe Rochester, Minnesota hotel provides spacious accommodations and convenient services in a comfortable setting. Well-appointed spacious rooms are just the beginning at our downtown Holiday Inn hotel. Be sure to enjoy our Thyme Restaurant and Lounge featuring creative entrees, cocktails and featuring live music every Friday night. Parking is available in city owned parking ramp adjacent to hotel at $13.50 Plus tax per night. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Rochester
- Holiday Inn Mayo Clinic
- Rochester Holiday Inn