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Residence Inn Rochester Mayo Clinic Area
Ranked #21 of 52 Hotels in Rochester
Certificate of Excellence
Omaha, Nebraska
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great stay”
Reviewed 16 May 2014

Very convenient clean and comfortable. The staff was always there, they were friendly and helpful. Good place to stay while at the Mayo Clinic and it is on the "Subway", or the underground walkway to the clinic so you don't have to brave the weather.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Smillw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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221 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Bayport, New York
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 May 2014

I stayed here for business for 5 nights in May 2014. The hotel doesn't look like much from the street, but my room was great. There was a kitchenette, a living area, a bed area, a dressing area and a bathroom. A large flat screen tv swivels to watch it from both the living area and the bed. The drawbacks for this hotel were: very small gym, no pool, outdoor parking was on the next block, no restaurant in the hotel. However, being there for business, I wasn't looking for a few of those things (although a larger fitness room would be nice), and they offer a very nice buffet breakfast. It is a block from the Mayo Clinic and there are lots of restaurants and shops in walking distance. If you a looking for a great, comfortable room, this is the way to go. I am planning on staying there agin for my next trip in June.

  • Stayed May 2014, travelled on business
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Helpful?
3 Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 May 2014

Definitely not up to Marriott standards. The only advantage to staying here was the convenience for Mayo clinic patients to walk in the underground tunnel to and from the hospital.

Housekeeping failed to notice dusty tables, lamps and shelves for an entire week. Doors to the room and bathroom were dirty with fingerprints and drops dried of who-knows-what on them. Chipped tub, bathroom tiles had dust along the tops, floor had two dried footprints that were never wiped clean until I did it myself after a week; the heater vent was filled with dust and looked creepy. Kitchen floor was sticky the entire time we were there. A big nasty stain on the rug in front of the door greeted us. Likewise a stain on the chair required us to turn over the seat cushion. Ugh.

The laundry room was dirty, the machines were old and dirty and the dryers were too. The same messy pool of liquid detergent was still there after a week on one of the machines.

Front desk help was non-existent, and staff did not look clean and neat. The breakfast area was cramped, crowded and decidedly unclean. No one wiped the surfaces or cleaned up spills. The waffle iron was dirty with baked on residue. Carpeting outside elevators has holes in it and is dirty.

$11/day to park outside is a rip-off. I saw a woman get on the elevator with a dog on a leash in a hotel catering to very ill people. The elevator had the same dried stains on the floor when we checked out that had been there the week before when we checked in.

If you do not need the tunnel we suggest you stay at the Hampton Inn and Suites, North location for a sparkling clean, friendly hotel with a free shuttle to and from the clinic.

  • Stayed May 2014, travelled with family
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Helpful?
3 Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam K, General Manager at Residence Inn Rochester Mayo Clinic Area, responded to this review, 19 May 2014
Dear Guest,
I am very disappointed to here your stay with us did not meet your expectations. Our staff works very hard to try and make our guests feel comfortable while visiting the clinic. I have reviewed all the items on your list and have addressed each concern. Please know that we work very hard to provide a clean and comfortable place for our guests to stay. Once again I apologize for your experience.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneseo, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2014

We ended up at this hotel in March of 2011 when another hotel had lost our reservations; it was a blessing in disguise. We have traveled to Mayo Clinic many times since then and ALWAYS stay at the Residence Inn Rochester Mayo Clinic Area. It is out of the way of the hustle and bustle of the clinic yet close enough to quickly walk via the subway tunnel....very easy access to anything downtown without feeling like you are right down town. The hotel is clean and comfortable with most of the comforts of home. It is wonderful to have a place to feel relaxed and at ease during a times that can be medically stressful. The staff is wonderfully courteous and accommodating and the breakfasts served each morning are restaurant-worthy. We wouldn't stay anywhere else!

Room Tip: No fault of the hotel itself, during certain times of the year (March/April), there are accumulating...
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  • Stayed March 2014, travelled with family
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Helpful?
2 Thank ElizabethL1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Bend, Indiana
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 15 April 2014

Stayed there in November, 2013. Staff was very friendly and helpful. I would guess that most guests staying there have some medical issue and are patients at the hospitals. This can make for some interesting conversations during the 'breakfast rush'. The breakfast though is good and plentiful - many choices. Rooms are somewhat dated BUT the hotel connects to the hospitals via an underground tunnel so you do not have to walk through the cold in the winter. The hotel is also very close to all the good restaurants 'downtown'. One regret is that there is not enough covered parking available. Most of the parking is in an outdoor lot at the far end of the block. Still, it's a good choice for a stay related to the Maya Clinic and we will stay there again.

Room Tip: ask for covered parking ahead of time
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  • Stayed November 2013, travelled with family
    • Value
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Helpful?
Thank bueromuell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Rapids, Iowa
1 review
Reviewed 8 April 2014

I would recommend this Residence Inn by Marriott and would definitely stay again! It was a great experience all around. We arrived early for a morning appointment and Lauralee at the front desk was wonderful and very accommodating and helpful. We were able to check in early and she made me feel at ease. Parking was very simple at the hotel and then to get to the actual clinic was such an easy task from this location, as well as other restaurants and shops were in easy walking distance and you did not have to go outside. The hotel itself was very clean and breakfast was good.

  • Stayed April 2014, travelled on business
    • Value
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Helpful?
Thank Kelli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berrien Springs, Michigan
1 review
Reviewed 26 March 2014

We recommend Residence Inn Rochester Mayo Clinic!!! They have very clean, spacious rooms and you are cared for by a staff that takes an interest in you personally and providing for you what ever you require to make your stay the very best.

We have stayed there 3 different times and find it to be a well maintained, quiet hotel! Also, it is connected via the subway to Mayo, Methodist Hospital, and many other eating places.

The Residence Inn Rochester Mayo Clinic Area rates on top for clean rooms. Bri is a very sweet, personable gal who is genuinely concern with making you comfortable. She keeps the rooms immaculate and well stocked. She is always available to fetch you what ever you might need.

Lauralee greets you at the front desk. She is a delight! It is because of Lauralee we returned. Lauralee is on the top of my list for going over and above the call of duty in helping secure the best possible reservations. She has a way of making you feel as though you have known her all your life as she also makes you feel like you are the most important person. The wonderful thing about her is that she treats all the guests the same. How special everyone must feel! Lauralee is a gem, a real "keeper"!

Jackie is so very nice! She has a lovely smile and a willingness to provide what ever you need. She makes the best breakfasts ever! We always enjoy seeing her, too!

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
Thank TamaraCox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Rochester Mayo Clinic Area

Property: Residence Inn Rochester Mayo Clinic Area
Address: 441 W Center St, Rochester, MN 55902-3037
Region: United States > Minnesota > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#10 Family Hotel in Rochester
#13 Business Hotel in Rochester
#16 Romantic Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Rochester Mayo Clinic Area 3*
Number of rooms: 89
Official Description (provided by the hotel):
All the comforts of home, all the convenience of a hotel, directly connected to The Mayo Clinic via an underground walkway. Our all suites hotel offers full kitchens in every room as well as complimentary breakfast, a lounge area and an outdoor patio to enjoy. ... more   less 
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Also Known As:
Residence Inn Rochester Mayo Clinic Area Hotel Rochester
Marriott Rochester
Rochester Marriott
Rochester Residence Inn
Residence Inn Rochester Downtown

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