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“A wonderful hotel”

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DoubleTree by Hilton Rochester / Mayo Clinic Area
Ranked #4 of 52 Hotels in Rochester
Certificate of Excellence
Champaign, Illinois
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A wonderful hotel”
Reviewed 23 December 2013

Stayed at the DoubleTree on a recent visit to Mayo Clinic. We could have stayed at a slightly less expensive hotel farther out, but then would have been dependent on shuttles or driving ourselves and parking downtown. We wanted to park the vehicle and be able to walk where we needed to go on our own schedule. The DoubleTree is an exceptionally quiet, extremely clean hotel with outstanding customer service. The breakfast buffet in the on-site restaurant is delicious and is the best price anywhere downtown for a full hot breakfast ($10). Mayo is a 10 minute walk through the skywalk and subway (pedestrian underground walkways). Parking in the city garage next to the DoubleTree was $13/day, a better rate than other downtown hotels and the Mayo garages. There are several outstanding restaurants in the area within easy walking, either outdoors or via the skywalks/subway. All of these features combined with a discount for Mayo patients makes this hotel an excellent choice.

  • Stayed December 2013, travelled on business
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Helpful?
2 Thank Gogirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 30 December 2013
Dear gogirl44: Thank you for such a great post about our hotel and for giving the DoubleTree by Hilton a try during your time in Rochester. We are glad that you found our hotel perfect for your time in Rochester and should you return we hope that you will stay with us again.
Deb Knox
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
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English first
Gig Harbor, WA, United States
1 review
Reviewed 23 December 2013

Everyone was outstanding -- from the cheerful bellman, the friendly and efficient front desk staff throughout our stay, the fun shuttle driver, the kind maintenance man at 5:30 AM, the stress-relieving restaurant hostess, the hustling bell captain. Like I said: Everyone!

  • Stayed December 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 30 December 2013
Dear GaryS: Thank you very much for the great post and for staying with us during your time at the Mayo Cinic. We are very glad that you enjoyed our staff and found our hotel perfect for your time in Rochester. We look forward to having you as a guest again.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, WI
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 December 2013

The hotel is located within a short walking distance to the clinic via the skywalks - still takes 10 minutes to navigate through everything. They do offer a small discount. Easy access to several restaurants, etc. Room was fine and bed was comfortable. I just want to say the customer service wasgreat. The Dr.'s couldn't tell me if I would need any appointments on Friday. The customer service desk noted how busy they were that weekend and told me to reserve the extra day and then they would not charge me the cancellation fee. I didn't end up needing the extra day. There was a mix up in the check out process and after seening the addtional charge on my credit card and a short phone call they credit my account with very few questions asked. Thank you for all your help. Going to get a second opinion weighs on your mind enough and the service we received is greatly appreciated.

Room Tip: Parking downtown is $13 a day. Hotels not downtown do offer shuttles just so you factor it in to yo...
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank annjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 30 December 2013
Dear annjohn: Thank you very much for staying with us and for your post. I am glad to hear that you enjoyed your stay with us. We at the DoubleTree try our best to be as accommodating as possible knowing that our guests are sometimes unsure of their departures due to the Mayo Clinic. We are glad to hear that we were able to help during a stressful time. Thank you again for staying with us.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cottage Grove,MN, United States
1 review
Reviewed 22 December 2013

Mix-up on dates for check-in and out. Had done it at desk. Conf. wrong. Wanted profile of away from elev. Assured it would be. Was not. Had to move. Talked to manager (Stef?) Was short & said cannot promise & argumentative. Only person who made us angry. Asked who her manager was & she said Michael. Bellhops were all wonderful to us. Other desk people were very nice except one made dates wrong twice. She apologized.

  • Stayed December 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 30 December 2013
Dear Bill B: Thank you for staying with us and for posting your comments. I apologize that your dates were in correct in our system. I am glad that they were adjusted to accommodate y our stay. We do our very best to accommodate requests to room location. I again apologize that we could not honor your request for this stay. We hope that you will continue to stay within the Hilton Family of Brands during your next visit to Rochester.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 December 2013

My wife and I are physicians visiting Mayo Clinic, Rochester, MN and stayed at Double Tree Hilton. The hotel is 5-10 minutes easy walk to Mayo Clinic via enclosed skyway and subway walk. The service, room are great value; Internet is free and security is great. I highly recommend this hotel and would use it again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tony99933020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 19 December 2013
Dear Tony99933020: Thank you very much for taking the time to post your comments about your visit to Rochester and the DoubleTree by Hilton. We are very glad to hear that you found our hotel a great value for the services offered. We hope that you will return again.
Deb Knox
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A TripAdvisor Member
Reviewed 17 December 2013

A great place to relax while on a trip to the Mayo Clinic. The pool and fitness center were very conducive to unwinding. The free wifi was a great way to check out restaurants, and stay in touch with friends and family. The staff were very friendly, professional and accommodating. They made an uncomfortable trip a more tolerable. A hearty thank you to all of them!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 19 December 2013
Dear Member: Thank you very much for your post. We are very glad to hear that we could make your trip to Rochester that much better. We hope that you will choose the DoubleTree by Hilton again should you return to our area.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 December 2013

The Doubletree in Rochester is comfortable, clean, and very inviting, with a Barnes and Noble bookstore just across the skywalk. High quality. The Pescara seafood grill in the hotel is also high class, with super seafood. I ate dinner and breakfast there. Only negatives were: green salad was so soaked in vinegary dressing that it was inedible (serve the dressing on the side if you're going to drench a salad with it!), and the breakfast of oatmeal was tasty, but why not offer cinnamon to sprinkle on it, and almond or rice milk to pour on it?

  • Stayed December 2013, travelled solo
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank tim52024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 16 December 2013
Dear tim52024: Thank you very much for your post and for staying with us. I will pass along your comments to the Pescara management team! We hope that if you should return to Rochester, you will consider staying with us again.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Rochester / Mayo Clinic Area

Property: DoubleTree by Hilton Rochester / Mayo Clinic Area
Address: 150 S Broadway, Rochester, MN 55904-6507
Phone Number:
Region: United States > Minnesota > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Rochester
#2 Romantic Hotel in Rochester
#3 Family Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Rochester / Mayo Clinic Area 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The newly renovated Doubletree Rochester/Downtown hotel has a great downtown location just two blocks from the Mayo Clinic campus and Methodist Hospital. Our upscale, full service hotel connects to the Mayo, Gonda, and Plummer buildings via Rochester's climate-controlled Skyway and Pedestrian Subway system. Shuttle and Town car service to the Mayo Campus are also available. The Doubletree is near the Mayo Civic Center and University of Minnesota campus. ... more   less 
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Also Known As:
Doubletree By Hilton Rochester / Mayo Clinic Area Hotel Rochester
Radisson Rochester
Rochester Radisson

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