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“Best in Rochester!!”

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DoubleTree by Hilton Rochester / Mayo Clinic Area
Ranked #4 of 50 Hotels in Rochester
Certificate of Excellence
Reviewed 19 April 2014

This is all around the very best hotel in Rochester, possibly the best Hilton property I have ever stayed at! The pool and spa are excellent, and I highly advise a trip down there if you have some free time while staying here. Very relaxing!! Every member of the staff is so polite, engaging, friendly, hospitable, and any other amazing would you could think of. Some staff that really stood out were Randy (Lead Bellman), with his extreme helpfulness and genuine compassion for the reason we were in Rochester (Mayo visit). He was very prompt with the valet parking and with his assistance in bringing our many bags up and down from our room. He made our stay extremely convenient!! Thanks Randy!! Ely (Front Desk Supervisor) was more than accommodating with our many wheelchair requests, and general questions about the area. She was also extremely helpful with walking directions to the Mayo Clinic, which thanks to the City of Rochester, doesn't require you to go outside!! It was nice during our stay, but when pushing someone in a wheelchair, not having to deal with traffic is a nice amenity!! Thanks Ely!! Lastly, Nick at the front desk was AWESOME!! He assisted us with local places to eat and shop and made our trip an outright blast!! Because of Randy, Ely, and Nick this will be the ONLY place we stay when in Rochester!! Thanks for all the help and although we are hopefully done at Mayo, should we need to come back, I look forward to seeing you all again!! Thanks again!!

Room Tip: Ask for a room facing away from the street, as there are many sirens throughout the night. However...
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  • Stayed: April 2014, travelled with family
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Thank Rayce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this reviewResponded 21 April 2014

Dear RM3044: Wow! Thank you very much for posting such great comments about our hotel and staff. I have shared your post with each of the supervisors of the employees you mentioned. I have also put their names in our quarterly employee celebration box to see if they can win a prize for being mentioned! Thank you again and we look forward to having you back as guests with us!
Deb Knox

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650 - 656 of 1,014 reviews

Reviewed 14 April 2014

I was very impressed by the hotel and staff. Everyone was very helpful and polite while we were there. The room was very neat and welcoming. There food was very tasteful. Parking was also available and very convenient also reasonably priced. We were able to get a towncar to take me where I had to go for my class and pick me up when I was done. This was a great help to me because I did not know the city or how to get about. I plan on using this hotel whenever I need to go to Rochester again. I would recommend DoubleTree to all.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this reviewResponded 16 April 2014

Dear Elaine B: Thank you very much for staying with us and for posting your comments about your stay. We look forward to having you stay with us again when you return to Rochester.
Deb Knox

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Reviewed 11 April 2014

Excellent friendly service from all staff - rooms were large and well furnished - very comfortable - a little pricy but well worth it. I was there for Mayo Clinic appointments and the location was perfect - super close, easy walking but they provide a town car if you are unable to walk - nice restaurants on the block and overall a great place to stay.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Tawni A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this reviewResponded 14 April 2014

Dear Tawni A: Thank you very much for staying with us during your time at the Mayo Clinic and for posting such great comments about your stay. We hope that you will stay with us again when you return to Rochester.
Deb Knox

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Reviewed 10 April 2014

Very nice & clean place. Comfortable rooms, needs more towel racks. A little too much on the staff watching every move though. I know there were a lot of kids for wrestling. But someone walking the floor every 30 minutes? Someone in the pool yelling at kids. 1 parent for every child???? Some of us have more kids than adults. Dumb policy!!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this reviewResponded 14 April 2014

Dear Julie S: Thank you very much for staying with us and for posting your comments. Yes, we do have extra staff on during our busy sports weekends. We have learned from past experience that the extra management staff is necessary. We appreciate you staying with us over the wrestling weekend and we hope that you will choose the DoubleTree again next year.
Deb Knox

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Reviewed 9 April 2014

The kids walked in to the hotel and their first comments was "wow this is high class"! The hotel was very clean and accommodating. They had delicious warm cookies waiting for us when we arrived. We were nice and close that we were able to take the skyway to the Civic Center.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this reviewResponded 14 April 2014

Dear Cindy H: Thank you very much for staying with us and for posting such great comments. We hope that you will stay with us again when your travels bring you back to Rochester.
Deb Knox

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

When we arrived at the hotel they charged the wrong CC right away for the room. There were wrappers on the floor in our room and the toilet was unflushed. Also the door handle was broken and unless it was bounced the door would not open. My child was locked out of the room twice. I was very disapointted and we stay there every year as a team for state wrestling. We will be moving our team for next year we usually spend extra to stay on the 10th and 11th floor which was not worth the extra money this year and caused a lot of frustration. I would never again recommend this hotel.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this reviewResponded 14 April 2014

Dear Katie S: Thank you for staying with us and for posting your comments. I am very sorry about your experience this year. We know that we have sent your post to all of the department heads to review of your stay over the NYWA weekend to help ensure that this doesn't happen again. Again, I am sorry about your experience.
Deb Knox

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Reviewed 3 April 2014

We found the hotel to be lacking in nothing. Service was great, food was amazing and the friendly, welcoming staff made us feel at home during a very difficult medical experience for our family. We appreciated the chance to have a warm, safe, always available ride to the hospital and back each day we were at the hotel.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Will D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this reviewResponded 7 April 2014

Dear Will D: We are so glad that you stayed with us and that we could provide everything you needed during your time in Rochester for medical reasons. We hope that should you return to Rochester, you will stay with us again.
Deb Knox

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Rochester / Mayo Clinic Area

Address: 150 S Broadway, Rochester, MN 55904-6507
Phone Number:
Region: United States > Minnesota > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Rochester
#2 Romantic Hotel in Rochester
#3 Family Hotel in Rochester
Price Range: £122 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Rochester / Mayo Clinic Area 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The newly renovated Doubletree Rochester/Downtown hotel has a great downtown location just two blocks from the Mayo Clinic campus and Methodist Hospital. Our upscale, full service hotel connects to the Mayo, Gonda, and Plummer buildings via Rochester's climate-controlled Skyway and Pedestrian Subway system. Shuttle and Town car service to the Mayo Campus are also available. The Doubletree is near the Mayo Civic Center and University of Minnesota campus. ... more   less 
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Also Known As:
Doubletree By Hilton Rochester / Mayo Clinic Area Hotel Rochester
Radisson Rochester
Rochester Radisson

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