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“Great customer service”

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DoubleTree by Hilton Rochester / Mayo Clinic Area
Ranked #4 of 52 Hotels in Rochester
Certificate of Excellence
Ames, United States
1 review
“Great customer service”
Reviewed 21 July 2014

I had a great experience at this hotel. The front desk staff was extremely helpful! The location was great for visiting downtown Rochester and or Mayo Clinic. I used the shuttle service several times and the drivers were very courteous. There was some construction going on at a few times I was bother by noise but overall a quiet place. The restaurant staff and cleaning staff were also very engaging.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Krista H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 24 July 2014
Dear Krista H: Thank you very much for staying with us and for posting your comments. We are very glad to hear that you enjoyed your time at our hotel. Yes, the construction should be done in about two weeks. We are all happy to hear this! We hope that you will stay with us again!
Deb Knox
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937 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
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English first
Springfield, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

I have found that general conditions at this hotel have deteriorated since it opened as a Doubletree. The food service on the executive floor is average at best and the help is not nearly as good as previous. They no longer offer desert or fruit at night. In general they need to improve.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 24 July 2014
Dear Carolyn H: Thank you for staying with us. I am very sorry to hear that you found our quality less than in previous years. Yes, we all miss Lois, our 20+ year veteran in our Executive Lounge. She can never be replaced. I have passed along your post to our Management team so that they can discuss your comments. We are planning a lobby refresh this winter. We do hope that you will stay with us again.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 July 2014

You couldn't ask for a better location to all the local restaurants, shops, and Mayo. The parking was easy in the 2nd Street garage which is connected to the hotel and all the local places I just mentioned via the skywalk system. The room was very clean, new and quiet. The warm chocolate chip cookies upon registration were a wonderful touch. We needed a late checkout at 1pm which the staff was very accomodating about providing this. The shower was great, bed was comfortable and check in/check out very easy. Loved the complimentary high speed wi-fi which actually worked without a hitch!! Thursdays on First was happening the evening we checked in which was literally just a block away and was a great local event to walk around and check out.

Room Tip: I am a Hilton Honors member so the top floors are reserved for those which I really liked as it was...
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Barb G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 21 July 2014
Dear Barb G: Thank you very much for staying with us while in Rochester and for taking the time to post your comments. We are very glad to hear that our hotel worked perfectly for you. We look forward to having you stay with us again when you return to Rochester.
Deb Knox
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Auckland
1 review
Reviewed 19 July 2014

We were very weary travellers and on arriving at the Rochester found the staff and room were excellent. The delightful waitress for the evening meal made our stay. The buffet breakfast was great value.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank kiwikauri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 21 July 2014
Dear kiwikauri: Thank you very much for staying with us and for the recommendation. We are very glad that you enjoyed both the hotel and the restaurant. We look forward to seeing you again.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, United States
1 review
Reviewed 19 July 2014

When looking for a hotel, I had certain features that were important to me: Heated lap pool, friendly staff, attractive lobby, nearby coffee shop (loved the Starbucks right outside the hotel), good restaurant (Pescara's in the hotel was excellent), covered walk way to Mayo Clinic, and refrigerator and microwave in the room. Doubletree had it all and in addition---chocolate chip cookies!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 21 July 2014
Dear Donna F: Thank you very much for taking the time to post your comments. We are so glad that our hotel fit your needs perfectly. We look forward to having you as a guest again.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freeland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

I just spent 9 nights at the DoubleTree Rochester MN while going through tests at Mayo Clinic. And even though I could have stayed at a hotel that would have been less expensive, this hotel was definitely worth every penny. The beds, fluffy down pillows and comforter was my best friend after a long day of testing. The rooms were impeccably clean and was so happy to see their showers had glass doors versus a shower curtain. I really dislike shower curtains, so this was a real winner with me. The only thing I can say about the shower is I wish they had a small ledge to rest your foot on to either shave your legs, for us girls and also to wash myself all the way down to my feet. Since I have limitations on my ability to bend down this would have help make it easier. But it wouldn't deterrent on staying here again. The customer service of the employees were also 5 star.
If I have to come back out to Mayo I will be staying at the DoubleTree again!! Oh and my cookie was not just warm but beyond delirious!!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nedgosm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 21 July 2014
Dear Nedgosm: Thank you very much for spending your 9 nights with us and we are so glad to hear that we made your time in Rochester easier. We would love to have you stay with us again and look forward to seeing you.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 July 2014 via mobile

This place is well-located, beautifully maintained, and a real pleasure in all respects. The room is spacious and well-appointed, wi-fi is complimentary (as it should be), the breakfast was amazing, as were the cocktail hour beverages and snacks and the cookies and milk at bedtime.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic Area, responded to this review, 17 July 2014
Dear Jim M: Thank you very much for trying our hotel this time while in Rochester and for taking the time to post your comments. We hope that you have now found "your" hotel while in Rochester. We look forward to having you as a guest again soon.
Deb Knox
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Rochester / Mayo Clinic Area

Property: DoubleTree by Hilton Rochester / Mayo Clinic Area
Address: 150 S Broadway, Rochester, MN 55904-6507
Phone Number:
Region: United States > Minnesota > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Rochester
#2 Romantic Hotel in Rochester
#3 Family Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Rochester / Mayo Clinic Area 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The newly renovated Doubletree Rochester/Downtown hotel has a great downtown location just two blocks from the Mayo Clinic campus and Methodist Hospital. Our upscale, full service hotel connects to the Mayo, Gonda, and Plummer buildings via Rochester's climate-controlled Skyway and Pedestrian Subway system. Shuttle and Town car service to the Mayo Campus are also available. The Doubletree is near the Mayo Civic Center and University of Minnesota campus. ... more   less 
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Also Known As:
Doubletree By Hilton Rochester / Mayo Clinic Area Hotel Rochester
Radisson Rochester
Rochester Radisson

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