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SpringHill Suites Rochester Mayo Clinic Area/Saint Marys
Ranked #12 of 52 Hotels in Rochester
Certificate of Excellence
Rochester, New York
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Going down hill”
Reviewed 24 April 2014

My family has stayed at SpringHill Suites a number of times over the past few years. Its location across the street from St. Mary's hospital is great, and SpringHill was our "go to" hotel. But each time we stayed, the quality of both hotel and staff seemed to be going down hill.
During our most recent trip, we switched hotels midweek. The breakfast / food area was not well kept. The carpets look filthy. When we requested new sheets one day (for someone returning from surgery!) the request was ignored. (The tip that we left was taken, however).
We moved down the block to the new Holiday Inn Express. Well worth the move.
We won't return to SpringHill.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank pickypj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillGM, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this review, 27 April 2014
Thank you for your recent review of the Springhill Suites. I also appreciate the feedback you gave regarding your stay. While we go to great lengths in providing outrageous guest service to all of our guests, it is clear we did not live up to your expectations, I sincerely apologize for that. I have addressed this with our staff. You had mention you have stayed here a number of times over the past few years, I would like to personally invite you back and to contact me directly and will ensure the level of service is up to ours and yours expectations.
Thank you again.
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
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English first
flowood, ms
Level 5 Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 April 2014

I stayed here for a visit to mayo clinic. The rooms were large with sofa, refrigerator, microwave desk, and comfortable bed. The breakfast was very good and they keep their coffee bar open all day! Staff was always helpful. 10 minute free shuttle to mayo clinic or 1/2 mile walk in good weather!

Room Tip: Bright spot lights bother you if you are on one side of the building and on a low floor.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frc59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillGM, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this review, 21 April 2014
Thank you! We pride ourselves on catering to, and being as accommodating as possible to our guests who are either visiting, working, or are patients of the nearby medical centers. We appreciate the review and hope to host you again in the future.
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Bozeman, Montana
Level 5 Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 April 2014

This hotel is nicely located for a very reasonable (1/2 mile) walk to Mayo Clinic - a real help in trying to relieve a little stress to and from Doctor's appointments. My only quibbles are that I live in the country, and having a room as close to the street as possible was not ideal for me, as street sounds are unusual to me. The wifi also went down during a video-chat session which was NOT helpful.

Continental breakfast was quite good. Choices of scrambled eggs, sausage, hard-boiled eggs and cereal. If I were rating solely on staff friendliness, it would get 5 stars.

Room Tip: Ask for a room away from the entrance/street if street noise is a bother.
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillGM, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this review, 9 April 2014
Thank you for your recent stay at the Springhill Suites and the 4 star review. It was especially nice to hear your positive comments on the staff friendliness and our continental breakfast. I do apologize for the problem you encountered with the wifi, this has since been repaired. Thank you again and we hope to see you again in the future.
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Davenport, Iowa
Level 6 Contributor
190 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 28 March 2014 via mobile

Young girl on a long, friendly phone call, after which we were the first check-in for a new staff. Longest check in at a Marriott, especially for a gold rewards member. The room was what we expected, parking lot was congested.

Stayed March 2014, travelled as a couple
Helpful?
Thank dmarkiowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillGM, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this review, 31 March 2014
Thank you for providing your feedback on your recent stay at the Springhill Suites. Please accept my apologies on your check-in experience and the length of time that it took. This is definitely not our standard and will be followed up on with the appropriate department manager.
Again, thank you, and we hope you give us another chance when visiting Rochester in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 March 2014 via mobile

I am a surgeon from London and I have just spent a month at the Mayo Clinic working in St Mary's Hospital.

This place was perfect. It is situated opposite St Mary's Hospital and if you need to get to the Mayo Clinic for outpatient appointments then shuttle buses run from right outside.

The rooms are all suites. The beds are comfortable and the rooms feel spacious. Each room has a desk to work at and a kitchenette to make simple meals or a cup of tea.

There is a small gym and swimming pool which was perfectly adequate for my needs - which involved a 5km run followed by a swim each morning (yeah I know ripped right...not!)

Anyway the staff are really friendly and always keen to help out. Breakfast is part of the deal and it is really good. Lots of variety and all healthy.

Staying here means you are only a short walk, or even shorter bus/shuttle ride to the centre of town. However Tonic is just next door and for healthy eating this place cannot be topped in Rochester. Good value as well.

Anyway remember if you have to stay for 30days or more you don't pay tax which can make a huge saving. They also seem to have very competitive deals.

Try this place for a night and you will stay the week.

TOP TIP: Ask for a room high up for absolute peace and quiet.

Stayed March 2014, travelled on business
Helpful?
Thank Gelsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillGM, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this review, 4 April 2014
Thank you for your recent visit to the Springhill Suites by Marriott. It was a pleasure reading your comments. It was especially nice to hear your positive comments on the friendliness of the staff, breakfast variety, and the comfort of your room. Our staff takes great pride in providing outrageous guest service.
Thank you again and hope to be of service to you should you need to come back to Rochester.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level 6 Contributor
190 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 25 February 2014

For my stay, it was a clean, spacious place that was very comfortable. Literally across the street from Mayo St. Mary's Hospital, I was able to walk to the hospital, and return late at night with no concerns. Add to that, the cold weather is a consideration in the winter, so being very close was helpful.

There are a pool and hot tub, which on weekdays is quiet and restful. While I was there, the weekends were full of youth athletes in town for tournaments, so it was more noisy.

The breakfast is actually pretty good, with eggs and sausage or bacon most mornings, as well as a full selection of cereals, muffins, waffles, etc.

Staff was extremely helpful, as I had a minor issue they helped me resolve.

Rooms were very clean, and have a fridge and microwave, which is adequate for a relatively short stay. My only complaint was the fridge didn't have a freezer, so keeping frozen foods was not possible.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan Fagnani M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillGM, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this review, 14 March 2014
Thank You for your recent stay at Springhill Suites. The staff takes great pride in helping the guest. We hope you choose us again when you come back to Rochester.
Thank You again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
randalia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 December 2013

If you are looking for the best place to stay close to St. Mary's and Mayo Clinic this is it! Springhill has been consistently clean and top notch for my family and I over the last 15 years as we trek to Rochester for healing! Be sure to ask for your clinic discount. The rooms have a couch, desk, sink, refrigerator and microwave.
If you are looking for a good meal, the Canadian Honker is close by and their food is great. Be sure to try their famous coconut layer cake!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lori c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillGM, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this review, 23 January 2014
It was a pleasure reading your comments regarding your stay at our Springhill Suites. I especially liked your comments "consistently clean and top notch for your family" We take pride in providing outrageous guest service and to make your stay as comfortable as possible. We "expect" to provide the best and look forward to future visits when in Rochester again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Rochester Mayo Clinic Area/Saint Marys

Property: SpringHill Suites Rochester Mayo Clinic Area/Saint Marys
Address: 1125 2nd St SW, Rochester, MN 55902-1936
Region: United States > Minnesota > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Rochester
#9 Family Hotel in Rochester
#19 Business Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Rochester Mayo Clinic Area/Saint Marys 3*
Number of rooms: 86
Official Description (provided by the hotel):
Each spacious studio suite features separate sleeping, eating and working areas. Amenities include Complimentary High-Speed Internet access, a pull-out sofa bed, pantry area with mini-refrigerator, microwave, in-room coffee, a large desk and 2-line telephones. We'll get you started each day with a complimentary breakfast buffet. Free local calls, business center, free parking and free Mayo Clinic and airport shuttles. Located across from St. Marys Hospital. ... more   less 
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Also Known As:
Springhill Suites Mayo Clinic Area/St. Mary`s Hotel Rochester
Springhill Suites Rochester
Rochester Springhill Suites

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