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SpringHill Suites Rochester Mayo Clinic Area/Saint Marys
Ranked #15 of 50 Hotels in Rochester
Certificate of Excellence
Reviewed 4 May 2009

It was a very hard time for us, but we had a very nice stay here. They were very nice. It was a little out dated but it was great for the price. We really liked the location too!

  • Stayed: April 2009, travelled with family
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Thank huntingtonwvdme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 18 January 2016

Thank you for your review!

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520 - 526 of 545 reviews

Reviewed 29 April 2009

This hotel was adequate, but not great. The "suite" was very small. This is not a true "suite" in the sense that there is no door between the sleeping area & the sitting area. This was really important for us because my 15 month old daughter was with us, so we wanted her to be able to sleep in a separate area. The decor was dated and I found it depressing. Breakfast was OK, but the selection, especially of fruit, was very limited. Some of the sausage was overcooked & tough. One good thing was that the sink & bath/toilet area were separate which was great for sharing the room & space. The room was very hot & it was difficult to cool down except with air conditioning. There was a "desk" that sort of doubled as a table...the executive-style chair did not even fit under it. And there was no outlets nearby to plug a computer into. We could not get the wireless internet to work from our computer.

The hotel is located directly across from St. Mary's hospital. The staff was very friendly & helpful. They did provide a clean pack-n-play for my daughter. Also, even though our room was right next to the elevator, it was very quiet.

We moved to the Staybridge Suites and were MUCH happier. Although Staybridge was a little more expensive (about $15/night with the Mayo discount), it was WELL worth it!

  • Stayed: April 2009, travelled with family
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Thank WILive2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorgersonProperties, Management representative at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 6 May 2009

Thank you for your comments. We are glad that you found our staff to be very friendly and helpful. We pride ourselves on offering “Outrageous Guest Service” and feel it sets us apart from our competition. We will definitely take a look at the issues you noted and see what adjustments we can make to improve future stays.

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Reviewed 27 April 2009

This hotel is the all suites Springhill Suites but keep in mind it's not as nice as the Courtyard down the street. This hotel has free parking along with the breakfast but other than that I would pay a little more to sta at the Courtyard. Overall this hotel OK. Rooms were clean but entryway is dirty, outdated silk flowers in the lobby, nice pool. It is fine for an overnight stay. We didn't have to sign any contract for being quiet. Just me & my mom stayed while my dad was in the hospital. We booked online for $101 plus tax - $111. At the Courtyard we paid $89 plus tax plus parking but it's a much nicer hotel. Beds were comfy but they are only double beds. I would not stay again as I just didn't think it was very clean. Would be fine for a family wanting the free breakfast in the AM. Pool is very small but at least they have one...

  • Stayed: April 2009, travelled with family
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Thank KathyGlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 18 January 2016

Thank you for your review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2009

We've had 2 stays in February/March, each for 10 days, and really enjoyed the hotel. The staff was so accomodating. We came for the Mayo Clinic so we were under a lot of stress. This hotel clearly caters to the Mayo patients. They went out of their way to make us feel comfortable. They even cleaned snow off the cars. We had an appointment after check out and they let us keep our car in the lot so we wouldn't have to pay for parking at the clinic. Free breakfast was great. I would highly recommend this hotel to anyone traveling for medical reasons. This hotel certainly knows that their core guests are here for Mayo Clinic appointments. We'll be coming back in August and will definitely stay here again.

  • Stayed: March 2009, travelled as a couple
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1  Thank galpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 18 January 2016

Thank you for your review!

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Reviewed 19 March 2009

Liked: Guestroom doors do not slam, brightly lit hallways, room painted sunny yellow color, comfy soft beds, separate desk area far from beds, nice continental breakfast, super clean public areas, sun pours in even number windows in AM.

Did not like: Open closet in room, no name in room coffee, one slow elevator, closet designed as a business center, popcorn ceilings, spot painted walls in room, heavy walkers in corridors can be heard a mile away.

What a difference a few days makes. No annoying kids to be seen during my stay of 3/19/2009. Hotel was very clean and bright. Overall very quiet although I was staying on 4th floor which I recommend. You may wish to take the stairs though unless you don't mind waiting a bit for the elevator.

  • Stayed: March 2009, travelled solo
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1  Thank Snappyinchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, General Manager at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 18 January 2016

Thank you for your review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2009

We should have known something was amiss when check-in consisted of signing a paper about not partying after 10 at night.

Since this hotel is right across the street from St. Mary's Hospital and the Mayo Clinic shuttle stops at the front door, we thought Springhill suites would cater to people trying to remember when their next medical appt. was scheduled.

Alas, the real appeal is to sports teams. Since each "suite" has a sofa bed, you can pack up to 6 kids to a room and feed them all for free at the breakfast buffet. Then there is the pool, where they can gather and relax between basketball games, swim meets, etc.

One elevator and hundreds of kids going up and down means you take the stairs a lot.

They descend on the breakfast buffet like locusts. The hotel puts out a nice selection, but you need to get up early to take advantage of it.

If you want to use a computer in the business area, ask a staff member to enforce the 18 and over rule. Otherwise, forget about it.

I assume many guests have a calmer experience than we had. After all, how many basketball tournaments and regional swim meets can there possible be?

But as you can imagine, a hotel with this many young guests takes a beating. Our mattress had several stains. The towels had seen better days. And so forth.

If you have bunch of kids that you need to house and feed for a few days in Rochester, this is the place.

However, if you're looking for a calm place to relax between medical appts. or you have business you need to attend to, surely there has got to be somewhere in Rochester that caters to adults.

  • Stayed: March 2009, travelled on business
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1  Thank ScreenwriterPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorgersonProperties, Management representative at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 7 April 2009

Thank you for the feedback. With our location being directly across from Saint Marys hospital, we do our best to cater to medical patients and guests. We sincerely apologize that you had a less then relaxing stay at the Springhill Suites during your visit. Your feedback helps us to improve customer satisfaction and we are grateful for your comments. On the rare occasion when there is a youth sporting event such as this, we do our best to inform those teams that the majority of our guests are visiting the hospital. We ask them to be respectful of other guests' need for rest and relaxation. You will also be pleased to know that, since your visit, we have replaced all of the beds in the hotel. Again, thank you for your feedback. If you are ever in the area again, we hope you give us another try.

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Reviewed 4 February 2009

We stayed at this hotel for a kids tournament. Upon arriving, the staff was rude to me at check in. They offered no help with parking, (which is limited,) and made no effort to tell me where to park safely. We all had to sign "conduct forms", concerning curfews, smoking etc, which I am happy to do. After a late game, we slept and in the morning found an evection notice under our door. After contacting the manager, sure that this was as error, was told that someone made noise, even thought it was not my family, everyone had to go. I contacted the main office, only to be told that this was the hotel manager's choice. The manager called me and told me that this was too bad for me, even though I did nothing wrong. I packed up my baby and son, mid winter, and went to another hotel. We will never stay at a Marriot Hotel again.
Thank you for ;your time.

  • Stayed: February 2008, travelled with family
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1  Thank Mom09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorgersonProperties, VP, Sales & Marketing at SpringHill Suites Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 7 April 2009

Thank you for your recent feedback on your stay with us in Rochester. We take all feedback very seriously and work hard to make each guest who stays with us feel welcome and appreciated. We are disappointed you did not have a great experience and apologize sincerely.

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Additional Information about SpringHill Suites Rochester Mayo Clinic Area/Saint Marys

Address: 1125 2nd St SW, Rochester, MN 55902-1936
Region: United States > Minnesota > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Rochester
#9 Romantic Hotel in Rochester
#19 Business Hotel in Rochester
Price Range: £106 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Rochester Mayo Clinic Area/Saint Marys 3*
Number of rooms: 86
Official Description (provided by the hotel):
Each spacious studio suite features separate sleeping, eating and working areas. Amenities include Complimentary High-Speed Internet access, a pull-out sofa bed, pantry area with mini-refrigerator, microwave, in-room coffee, a large desk and 2-line telephones. We'll get you started each day with a complimentary breakfast buffet. Free local calls, business center, free parking and free Mayo Clinic and airport shuttles. Located across from St. Marys Hospital. ... more   less 
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Also Known As:
Springhill Suites Mayo Clinic Area/St. Mary`s Hotel Rochester
Springhill Suites Rochester
Rochester Springhill Suites

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