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“Great Hotel”

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Holiday Inn Express & Suites Rogers
Ranked #2 of 4 Hotels in Rogers
Certificate of Excellence
McAllen, Texas
Level 6 Contributor
205 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great Hotel”
Reviewed 8 January 2014

When I left south south south Texas it was 80 degrees and when we touched down in Minneapolis it was -22 , so we were looking forward to a nice warm room. Fortunately, that is what we found. The room was clean and the check in went flawless. The breakfast was the usual. This was a nice hotel to stop at when you get off a late flight and are headed to northern minnesota the next day.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 reviews from our community

Traveller rating
    82
    43
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 November 2013

From the time I got on the phone with Maryann at the Holiday Inn Express - I knew my wife and I were going to be in good hands. Our GPS lead us into a residential area and after trying to navigate a strange city in the dark, we called hoping for guidance. A very polite and chipper girl answered on the first ring and sounded genuinely happy to help guide us in the right direction. After sticking it out on the phone with us while we got back on track, her directions had us there in no time. Our check-in process was super as she greeted us with a friendly welcome happy that we finally made it. Our check-in was prompt, very simple and she actually greeted us as the Platinum member's that we were. I know it's sounds very title-minded, but it takes a lot to get to this status so it's greatly appreciated when it's acknowledged. With a thorough explanation in a courtesy manner about the hotel and amenities, we were on our way. However, one thing she did that really left the impression was the extra added touch she did to really set our stay on the right foot. Having gathered up enough detail from my wife and her chit chatting as I filled out the paper work, she handed my wife a coupon for the outlet malls up the road which was what our purpose for being up here. Such a little thing was such a treat.

Our room was on the 4th floor, an even numbered room facing out to the north. Spacious, incredibly clean and quiet. It was delightful. Our breakfast in the morning was delicious for an unexpected treat they even serve hot foods and have a pancake maker. Their oversized spa was a nice added treat for the bitterly cold evening. We had the pleasure of getting to speak to the sales lady Leah who was working front desk the mornings we headed out shopping - she asked us how our trip went after we arrived back. Upon check-out we had Maryann again and from check-in to check-out she was excellent. We had left an item in the room and the gal that seemed in charge of housekeeping was prompt and especially courteous.

Though it is a lot like any other Holiday Inn Express, the staff here have made this a definite standout among the competition. Great stay, will rec!!

Room Tip: Odd numbers overlook the parking lot. Make sure to ask if it's a shower or a tub room as it'...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JP A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Willowbrook, Illinois
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2013

The room was clean and quiet...bedding fine. One chair in the room was not enough for two people. Why don't you keep a folding chair in the closet? A soap dish would be a tidy addition for the soap, instead of the paper wrapper. The toilet tissue holders were loose, and tissue kept falling out. The foam cups leaked. The breakfast items were lukewarm, microwaved and not very good. Even the coffee wasn't hot. The lady manning the kitchen was very friendly. There was nobody at the desk to offer greetings when we left...how was everything? That sort of thing. The Wi-Fi was good. The place needs some attention, getting a bit run down. It is conveniently located on our route, has been a regular stop...but we are rethinking it. In June, some issues had me write to the corporation,, and the manager asked us to give the facility another try. We did.

Room Tip: The rooms are pretty much the same....clean and quiet.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank friend78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin, USA
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 November 2013

We arrived only to be greeted by a very plain, low spoken receptionist. Our room was clean and neat, but the WiFi was useless, with the pages loading slowly and we couldn't watch an online movie. Oh, and most exciting is the automatic pancake making machine that when a button is pushed, your pancake is delivered out the end of this steel contraction onto a foam plate. Yum!
The other breakfast choices looked gross, with no real utensils, only plastic and foam. The same in the room. If you don't care about the breakfast or slow WiFi, this hotel is a good choice.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HavanaChas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa del Carmen, Mexico
Level 6 Contributor
310 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 24 October 2013

This property faired well when it was a Sleep Inn. We were regulars when it was a Sleep Inn. The front desk staff is never around & when they appear from their outdoor smoke break its a chore. The rate was great & that's about it...other than location as well! Unsure if we will return!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bergdorfblond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKESSS1111, Public Relations Manager at Holiday Inn Express & Suites Rogers, responded to this review, 25 October 2013
Thank you for taking the time to write a review on your stay with us. I'm very sorry that the front desk staff was not at their best during your stay. We never want our guests to feel as if they are a chore and we send our apologies. Management has reviewed this comment and met with staff to make sure they are at the desk and ready to accommodate guests needs at all times. We hope to see you back soon and allow us to show we have taken this response seriously. We appreciate your feedback !

Sincerely,
KaylaM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Racine, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2013

My family recently stayed at this establishment while I had some medical things to attend to in town. Upon check-in, our front desk gal Maryann was kind, prompt and courteous. She was patient and professional, took time explaining the amenities and most importantly, graciously moved us from the assigned room that had us at the end of the hall to right outside the elevator due to myself being on crutches. She asked if we'd like the ground level accessible room, but the room outside the elevator was just as nice and she even offered to bring our luggage up for us!!

Though we had no issues the maintenance gentleman working there was friendly and greeted us throughout our stay. I gave this stay 5 stars despite the quality of customer service slipping over the weekend with a different set of staff who seemed less than thrilled to be working and failed to bring up requested towels. Upon our check-out, we had a team of Layla and Maryann again. Despite our early morning departure they were bubbly and anxious to engage us making sure our stay was a good one. I told them I would make a comment to their supervisor about how their professionalism and kind nature was so appreciated, but I was informed he was off property.

I would recommend this hotel to anyone wanting a decent priced, impeccably clean hotel with three terrific employees that went over and above our expectations for guest services. They really made our stay enjoyable.

Room Tip: GPS the alternative Diamond Lake Road address on GPS to avoid getting lost in a residential area.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rmatsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKESSS1111, Public Relations Manager at Holiday Inn Express & Suites Rogers, responded to this review, 25 October 2013
Thank you for spending time to let us know you enjoyed your experience here at the Holiday Inn Express & Suites Rogers, MN. We also appreciate you letting us know our weekend staff could have better served you. I’m so glad to hear our staff went above and beyond during your stay. Our team truly values your response! Please stay with us again if you are in the Rogers, MN area. Once again, thank you for your wonderful feedback!
Hope to see you soon!

Sincerely,

KaylaM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maplewood, Minnesota
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 October 2013

We were staying for a wedding, the location was great. The room was very clean and seemed as though they had recently updated! My only complaints would be that at check in and during check out the front desk staff was not friendly and seemed uninterested and just wanted us to get out of the lobby so she could get back to her cell phone. Also the elevator seemed a little jankey. Otherwise great stay, great price.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank solsen93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Rogers

Property: Holiday Inn Express & Suites Rogers
Address: 20930 S Diamond Lake Rd, (off 135th Avenue), Rogers, MN 55374-4772 (Formerly Sleep Inn & Suites)
Phone Number:
Region: United States > Minnesota > Rogers
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Rogers
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Rogers 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Rogers

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