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“Disappointing”

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Courtyard Minneapolis St. Paul/Roseville
Ranked #6 of 11 Hotels in Roseville
Certificate of Excellence
Reviewed 15 August 2014

Checked in for a few days of vacation in August '14. I'm Platinum, but received no room upgrade: looks like I got one of the smallest rooms in the hotel. Two-tiered connection speed, free and paid, which is increasingly common at Marriotts but, unlike every other Marriott property I've stayed at that had two-tier, they did not comp the paid connection. The Courtyard area was well-designed, but poorly maintained: landscaping cloth/material was exposed everywhere. Truly a shame, because it's one of the best Courtyard designs I've seen. Unfortunately, the courtyard is adjacent to a busy freeway, so it's noisy and not at all peaceful (the courtyard is not enclosed). Room furniture was a mix of new and old. The tv featured a pay-per-view screen on power-up, with a pay-per-view remote (when will we finally see the last of this junk?). Also, the tv was very dim, and neither the remote control, nor hardware buttons on the tv, provided the ability to brighten it (intentional of course, another lousy tactic employed at some sub-par Marriotts).

This is not a bad hotel, but there is plenty of competition in the Twin Cities, and I highly recommend you look elsewhere. I spent a few weeks in the Eden Prarie Courtyard a couple of years ago, and they treated me right. This hotel is more centrally located, especially if you will spending time in St Paul.

Room Tip: West side faces the adjacent freeway. East side of the hotel is probably quieter.
  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Service
1  Thank Zumajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana C, General Manager at Courtyard Minneapolis St. Paul/Roseville, responded to this reviewResponded 17 August 2014

Thank you for taking time to write a review in regards to your stay with us at the Courtyard by Marriott in Roseville.

Our property recently cycled through old management; we now have a new Assistant General Manager and General Manager. We are working with the staff hotel wide on re-training our service expectations. We are also working on the upkeep of the hotel to bring back the high level of quality Marriott stands behind.

I apologize if there was miscommunication in regards to the free upgraded internet speed. Our Gold and Platinum members automatically qualify for the upgraded speed.

Thank you again for taking time to review your recent stay at Courtyard by Marriott in Roseville.


Best Regards,


Shana Corbo
General Manager

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Reviews (139)
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69 - 75 of 139 reviews

Reviewed 11 August 2014 via mobile

This was a great place to stay and I had to book it last minute. The room was really nice, the bathroom was great. Paul Mitchell shampoo and conditioner were included. Very friendly front desk staff. The only downside is there was no free breakfast. I have to make this review 200 characters but I have nothing else to say about the hotel besides that I would recommend staying there.

Stayed: August 2014, travelled solo
Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana C, General Manager at Courtyard Minneapolis St. Paul/Roseville, responded to this reviewResponded 12 August 2014

Thank you for taking time to write a review in regarfs to your stay with us at the Courtyard by Marriott in Roseville. Our staff works hard everyday to deliver great customer service and I look forward to sharing your positive feedback with them. We hope to see you again the next time your are in the area!

Best Regards,
Shana Corbo

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Reviewed 11 August 2014

We stayed here for 5 days on business, it was wonderful! The staff was super nice and helpful. If we needed extra towels, soap etc the staff had no problem in helping us with that. We loved the view from our room! We had never been to MN before but if we ever come back to visit we would definitely stay here again!! So worth it!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Skylar C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana C, General Manager at Courtyard Minneapolis St. Paul/Roseville, responded to this reviewResponded 12 August 2014

Thank you for your feedback in regards to your experience at the Courtyard in Roseville. I look forward to sharing your comment with our staff. We hope to see you again the next time your are in the Roseville area.

Best Regards,
Shana Corbo
General Manager

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Reviewed 7 August 2014

I stayed at this hotel on a Sunday, leaving on Monday. The staff was very friendly, attentive and accommodating. The hotel is very clean and attractively decorated in a modern style. There is a bar and restaurant in the lobby area with simple menu choices, which were good. If you need a place to entertain business associates, you will have to go off-site. Maybe because I was there on a Sunday, there was very little activity in the lobby/bar/restaurant, which is good if you are looking for peace and quiet.

Room Tip: Avoid the side of the hotel that faces the interstate highway if you like peace and quiet.
  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank lordstark45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana C, General Manager at Courtyard Minneapolis St. Paul/Roseville, responded to this reviewResponded 12 August 2014

Thank you for taking time to write a review in regards to your experience at our hotel. We appreciate your feedback and hope you choose our location the next time you are in the Roseville area.

Best Regards,
Shana Corbo
General Manager

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Reviewed 1 August 2014

I can't compliment the sales office and front desk at the Courtyard enough. Not only did they take marvelous care of us and our wedding guests from our first bride-and-mom shopping visit to the final check-out (for example, they helped us block off a handicap-accessible room when we set up our group and reserved a jacuzzi room for the bride & groom), but they have continued to help us with quirky requests in our subsequent stays.

As far as location is concerned, this is a very utilitarian hotel (easy highway & through-street access and not too far outside of town), but there are nice places to eat like "Good Earth" and "India Palace" nearby. It's also in the suburban shopping hub of the northeastern Twin Cities if you have practical needs to take care of...although you will need a car due to the suburban layout.

As far as quality is concerned, you definitely get the impression that you're in a nice place. (Not a posh place - just a nice one.) The rooms are clean, of a good size, and quiet. The beds are comfortable. The little cafe has nice food and the courtyard itself (yes, there is one!) is a beautiful closed-in escape from the suburban environment.

If you have "Category 1-4" gift certificates, the Roseville Courtyard is a much cheaper "staycation" than going to a bed & breakfast in Stillwater.

No matter how you're paying for your trip, they'll take great care of you. We're looking forward to our next stay!

Room Tip: There are jacuzzi rooms ("spa" / "whirlpool" in their language) - it's a lit...
Stayed: August 2014, travelled as a couple
Thank Kathy_J_TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana C, General Manager at Courtyard Minneapolis St. Paul/Roseville, responded to this reviewResponded 4 August 2014

Thank you for the feedback! I am happy that our team was able to take part in such a special event and help to make it even more enjoyable. We look forward to serving you again the next time your are in the area.

Best Regards,
Shana Corbo

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Reviewed 27 July 2014

Overpowering smell if air freshener in the lobby and halls near lobby. Thank goodness the smell didn't linger by my room or I would have had to stay somewhere else. We were able to use side door for our stay, avoiding lobby.

Room comfortable and very clean. Convenient location. We were here to visit U of M and was only 10 min drive locally. About a half an hour to Mall of America at non-rush hour. Rosedale Mall right down the street.

Stayed: July 2014, travelled with family
Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Had a good stay while out of town for the night for a hockey tournament. Check in could have been better. As a Marriot Member and having a room reserved for months, I always thought we had the "right away" to rooms before other guests, that is one of the bonus's to being a "Member"?. Our rooms were not ready at 3 pm and we were ready to relax before our next game and our son wanted a shower before going anywhere. Unfortunately that didn't happen and we didn't check in until 3:45.

Other than check in everything else was great!! Great bar area with $$$ Drinks, lobby was welcoming, rooms were clean and beds were super comfortable! Located right off 35W with a couple bars/restaurant down the road.

Room Tip: Room 101 is right next to stairs which became pretty noise with a hotel full of kiddos running aroun...
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank gavemmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana C, General Manager at Courtyard Minneapolis St. Paul/Roseville, responded to this reviewResponded 2 July 2014

Thank you for your feedback in regards to your stay with us. I apologize we were unable to get you checked-in to your guest room by 3:00pm. We do our best to turn rooms quickly in anticipation for many early afternoon arrivals, but at times during high volume sports events we are not able to accomodate all requests. Again, thank you for your feedback in regards to your stay with us. We hope that you choose to stay with us again the next time you are in the Roseville area.

Best Regards,
Shana Corbo
General Manager

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Additional Information about Courtyard Minneapolis St. Paul/Roseville

Address: 2905 Centre Pointe Dr, Roseville, MN 55113-1105
Region: United States > Minnesota > Roseville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Roseville
Price Range: £84 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Minneapolis St. Paul/Roseville 3*
Number of rooms: 120
Official Description (provided by the hotel):
Wonderfull patio area perfect for relaxing on those great Minnesota summer days. ... more   less 
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Also Known As:
Courtyard By Marriott Minneapolis St. Paul/Roseville Hotel Roseville
Courtyard Roseville
Roseville Marriott
Roseville Courtyard
Courtyard Minneapolis St. Paul/Roseville MN

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