Myself and a friend arrived at the Grandstay in St. Cloud, MN on 4/5/13 with a room reservation made through a travel agency. There was an error made with the reservation, and there was no room available, and we were told that all hotels in the city were full that night due to a city activity. I was extremely pleased by the excellent customer service given to us by front desk employee, Kim. She took the time and extra effort to resolve the problem and make sure that a room was available for us that evening. As a result, we had a great evening in downtown St. Cloud, and a great night sleep at this fine hotel. I very much appreciated the fine amenities, beautiful décor, great rooms, and great customer service [especially Kim- many thanks.] I definitely will stay there again and highly recommend it to all my friends.
- Official Description (provided by the hotel):
- GrandStay Residential Suites Hotel of St. Cloud, a premiere St. Cloud Minnesota hotel, has all the comforts of home with the services of a grand hotel. While traveling away from home our suites include everything you will need, including Bath and Body Works products, hair dryer, complimentary high speed wireless Internet and a wonderful staff to welcome you. From the moment you walk through the door, the cozy fireplace and grand lobby will make you feel right at home. Choose between our open concept studio or our private one or two bedroom suites all with fully functional kitchens and a full size sofa sleeper. ... more less
- Reservation Options:
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- Also Known As:
- Grandstay Residential Hotel Saint Cloud