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“Not worth the price”

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Best Western Plus Kelly Inn
Ranked #4 of 19 Hotels in Saint Cloud
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth the price”
Reviewed 12 May 2014

Lacking on amentites- complimentary breakfast, free coffee, tea, cocoa at registration area. Weird wing of hotel with very small awkward elevator- DONT get a room in elevator D wing. and only 1 ice machine in hotel-NOT convenint but they put an ice bucket in your room and you have to walk down 2 flights and across to opposite side of building- weird. No place to purchase snack type items except OLD school vending machine with cash only. Could also hear everyone in rooms around us. Have gotten MUCH better for same price at Hampton Inn.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank shannoonh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review, 19 May 2014
Thank you for your review of our hotel. I apologize that you did not find your stay to be comfortable. We do our very best to ensure each guest feels the BEST WESTERN PLUS Kelly Inn is a home away from home during their travels. If you have further concerns or discrepancies that can be remedies with a conversation with me please feel free to contact me directly at 320-258-8429.
Best regards,
Monica Reese - Front Office Manager
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730 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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  • Any
English first
Alexandria, United States
1 review
Reviewed 9 May 2014

Would I recommend to stay at this place? Yes, if you are attending a conference/workshop. Location was great, a few stores to shop nearby. No, if you have other choice. Simply because I am not quite sure about the dried stuff that was rolling down on t.v. screen tho! Bed was a little stiff, but I supposed for one night - it was average.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rose K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review, 19 May 2014
Thank you for your review. It is always our hopes that each and every guest is satisfied with their stay. I am sorry that you did not find yours to be 100% satisfactory but I am happy you enjoyed most of your stay. We are conveniently located in downtown St. Cloud right along the Mississippi River just block away from shopping and numerous restaurants. With 18 various room styles we surly have one to fit each and every guest’s expectations and needs. Again, thank you for your review and allowing us the opportunity to host your stay.
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1 review
Reviewed 9 May 2014

I would like to thank the staff at the Kelly Inn. We had an 80th birthday party for my mother with over 100 guests. Cathy Blais, David, and the rest of the staff were very helpful, friendly, easy to work with and were able to accommodate our requests. The party went very well, and the food and service were excellent. Those that stayed overnight at the hotel had a good experience also. Thanks!

  • Stayed April 2014, travelled with family
    • Value
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review, 19 May 2014
Happy Birthday from all of us at the BEST WESTERN PLUS Kelly Inn, St. Cloud! Thank you very much for the great review! I am thrilled to hear that the party went off without a hitch! We here at the BEST WESTERN PLUS Kelly Inn along with Sterling Catering and Events work hand in hand to ensure each guest along with event are taken care of with the highest degree of care to ensure your satisfaction. Again, I am thrilled you enjoyed your stay as well as your event and we hope to see you again for your next function.
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East Grand Forks, United States
1 review
Reviewed 6 May 2014

The location is very convenient to the convention center. The newly decorated public areas are very classy and homey at the same time. The rooms are average in size and decor. The bathroom is small. The morning coffee was good. The location by the Mississippi River is enjoyable.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Janice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review, 19 May 2014
Thank you so very much for your wonderful review of the BEST WESTERN PLUS Kelly Inn, St. Cloud. We are always striving to ensure each and every guest is completely satisfied with their stay and I am thrilled to see you enjoyed yours. We are conveniently located in the heart of Downtown St. Cloud right along the Mississippi River and also within walking distance from not only the Green Mill Restaurant which is attached to us but other wonderful restaurants and shops. We invite you to come check us out!
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Ocala, Florida
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2014

Rooms were good size, TV should be higher up to watch from bed, otherwise okay--the restaurant was slow, servers not friendly, prices higher than other restaurants in the area. Choice of meals was not "healthy". and had a buffet was offered, but we did not care to spend that kind of money when we don't eat that much food.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review, 6 May 2014
I thank you for taking time to review the hotel and restaurant. Please be sure your comments have been relayed to the proper departments for review. I am sorry you were not fully satisfied with your experience but I do hope you allow us the opportunity to host you again.
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Eagan, United States
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 30 April 2014

Stayed at this Best Western years ago and was very pleasantly surprised at the updated rooms. Very comfortable and great value. Rooms have free WiFi and refrigerator and microwave. Inside access to adjoining conference center was a plus on a rainy day!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review, 6 May 2014
It has been a fun work in progress but we have completed a years worth of renovations and created a beautiful and fresh look to the Best Western PLUS Kelly Inn of St. Cloud, MN. For those of you who have stayed with us since our update we thank you for your continued support and patience during this process and hope you enjoy our new look and modern amenities and for those of you who have not seen us for a while we invite you back to take a new fresh look. Come and enjoy a day/night away and allow us to be your home away from home for the night. Experience the Green Mill Restaurant which is conveniently located on site along with our exceptional and professional customer service at the Front Desk. We wish you safe and continued happy travels.
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Gilber, United States
1 review
Reviewed 28 April 2014

A very nice hotel, love the location by the river and the Convention Center is where we held our conference. The staff was very helpful and courteous. Our room was very attractive and loved the frig and microwave. Hated the coffee pot! Liked how close we were to the elevator - one of our party has mobility problems and needs to use a cane, sometimes two canes. Housekeeping was quite prompt in filling our request for another set of towels as there were four of us in our group. The close proximity to the Green Mill Restaurant was handy for us and the food was very good. The wait staff was very courteous and helpful. It was difficult to get a luggage carrier when we checked out but we managed to load our car though it took about three or four trips. Parking was quite convenient and accessible. You should add another title to the type of trip - we really were there to attend a convention of an organization - not a business type one. So the closest I could come was to indicate it was "friends". Not every one was a personal friend but we all had the same reason to be there. Much of your décor in the lobby and public areas was lovely - I especially enjoyed the enlargements of the floral photos - very spectacular.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Janice D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review, 6 May 2014
It is with many thanks that you took time to review the Best Western PLUS Kelly Inn, St. Cloud and what we all have to offer. I am thrilled that you found your accommodations to exceed your expectations and I invite you back for your additional stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Kelly Inn

Property: Best Western Plus Kelly Inn
Address: 100 4th Ave S, Saint Cloud, MN 56301-3615
Phone Number:
Region: United States > Minnesota > Saint Cloud
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Saint Cloud
#5 Romantic Hotel in Saint Cloud
#6 Business Hotel in Saint Cloud
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Kelly Inn 2.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Best Western Plus Kelly Hotel Saint Cloud
Best Western Saint Cloud
Saint Cloud Best Western
Best Western Kelly Hotel

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