Came in from out of town for a funeral. Meet up with family. Had the suite and it was great. Cheaper than if we would've done 2 different rooms. Staff was friendly and understanding. Pool room was a bit chilly. Nice stay. More
- Free Wifi
- Free Parking
Came in from out of town for a funeral. Meet up with family. Had the suite and it was great. Cheaper than if we would've done 2 different rooms. Staff was friendly and understanding. Pool room was a bit chilly. Nice stay. MoreShow less
I am so glad we could make your stay nice under the circumstances. We will turn up the thermostat in the pool area to get it warmer. Thank you for the review and hopefully your next stay will be for joyous reasons.
After a few minutes of surly questions while trying to make a reservation, from a desk clerk with a giant attitude... I decided there are other places to stay. I think her name was ALEX. it's the first HIE that refused to take the Priority Club number.
I would stay in a Sears tent before staying here.
I apologize your experience making a reservation was unsatisfactory. I will take steps to ensure this doesn't happen again. Please accept my sincerest apology, I have also sent a private message to you.
The location was conveniently right off expressway. A bit isolated with respect to restaurants, but not far of a drive to get to more choices.
The room was a bit more spacious than many in this brand/class, it was clean and the bed comfortable. The heater/air conditioner was whisper quiet on the low fan setting - very nice. I never heard anything from outside my room.
The front desk was efficient and courteous.
Overall, virtually everything that one could want in a hotel for comfort and good sleeping.
The breakfast bar for the one morning that I was there was a bit slow getting completely set up, which caused a problem for me because I had an early appointment. Other HI Express hotels that I have experienced generally handle this aspect better. (The young lady handling setup was inefficient, just one thing in her hand as she walked out each time - she could use more training).
My only gripe was that the breakfast room had one garbage can (that I found), at it was still full (and I mean FULL) from the previous day's breakfast.
Nevertheless, I would return.
Thank you so much for writing a review on Trip Advisor. Wow! "Nearly flawless in achieving brand expectation" We strive to give every guest the best expierence possible during their stay. We will continue training our breakfast attendant to meet guest expectations. Again, thank you for the review and we will see you soon!
I have stayed at various hotels in St Cloud, this is the best one I have stayed at. Room was clean, beds comfortable and the breakfast in the morning was excellent. I will stay again if I am in St Cloud again. The only suggestion I have is for the front desk staff to have more help. Despite being short handed they never looked stressed or annoyed
We are happy to hear this was the best hotel in St Cloud you have stayed at. Finding a very clean room, comfortable bed and an excellant breakfast. We look forward to your next visit. Thank you again for the review on Trip Advisor.
I don’t normally post reviews, but after my recent stay at the Holiday Inn Express I felt compelled to do so. My daughter and I were in town to visit the university where she is thinking about attending college. Personally, I do not know much about the area and thought this was an important “fact finding mission” about where I was sending my only daughter. I must say it was a very pleasant experience that made me confident me that the people in the area look out for one another. My check-in went smoothly and I was even given an SCSU rate when the front desk staff inquired into the reason for my stay. Rooms were well kept and breakfast was what one would expect. When I returned from dinner at RJ I was approached by a group of very dirty individuals selling “junk” off a flat bed trailer. This did not make me feel safe at this hotel. Concerned, I informed the desk staff whom immediately took action to take care of the situation to have them removed. For this reason, I will continue to stay at the Holiday Inn Express when I visit my daughter at SCSU and I’m secure in the fact that the hotel will take action when I feel that safety is being jeopardized.
Thank you for writing a review regarding the encounter you had in our parking lot. I am so happy staff took immediate steps to ensure safety for all guests. We look forward to your return during your daughters college days.
Again, thank you for the review.
We have an all staff meeting every 4 months. We have 6 of our field staff stay at this hotel. The service is great and we had an after work get together in their breakfast room. It worked great for a get together for about 25 people.
I am happy to hear you received great service and the breakfast bar fit your needs. As always, let us know if we can make it better. Thank you for writing a review on Trip Advisor and we'll see you in four months!