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“Decent rooms and nice stay”

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Best Western Plus Capitol Ridge
Ranked #10 of 16 Hotels in Saint Paul
Manheim
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Decent rooms and nice stay”
Reviewed 3 July 2014

On par with most decent hotels, this wasn't lacking in any particular
area, nor shone extra brightly in any either. The room was clean, the
bathroom was clean, the beds were comfortable and gave a good night's
rest. The location is near the Roman Catholic Cathedral (within walking
distance) and you can get right on the highway. But it's not located in an
overly scenic part of town. The hotel parking lot entrance was hard to see
the first time we entered, it shares a very large lot with another
business but there is no cross over area so we had to circle out on the
road quick. The view from our "back side" room was only the roof area -
which wasn't a problem as we weren't there to see the hotel; although my
parents had a great view of the cathedral from the front side of the
hotel. There was no discernable noise from the road or outside in our
room, it was quiet. The general condition and age of the building is good
and it seems everything is kept in pretty good condition.
The pool area is indoor. The pool is spacious enough for a large group and
fine for lap swimming. The room doesn't have a lot of windows so there is
not a lot of sunlight and there are not a lot of internal lights so the
room seemed "dim".
The restaurant area in the hotel was very understaffed, one morning no
waiters showed up for work and there was no breakfast in the hotel. We
found a good restaurant after driving, but if our schedule had been tight
we would not have had time to search the area for a place to eat. I won't
ding them much on service since it's likely to not happen that often.

Room Tip: The front side, toward Rt 94, has a nice view of the Cathedral and City Capital.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeMansGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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380 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
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  • Any
English first
minnesota
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 June 2014

We booked this hotel while my daughter was admitted to Gillette Childrens hospital. They were very courteous and gracious right from the time of booking our room. Making sure to offer us a hospital discount. Our room was perfect size and beds were very comfortable. It had a great view of downtown St Paul and the Pillows were super comfy. The coffee was very good. Lighting was good and rooms were very clean. We had breakfast at their restaurant and it was a buffett, It was good quality and we enjoyed it alot. Hotel was in an excellent location in proximity to the downtown and had a nice pool and amenities there.Only downfall I could think of to this hotel is that there isn't a complimentary breakfast but there is a nice restaurant on the property so a good breakfast is still offered. The people in the lobby were super friendly and couldn't be nicer, we had wanted popcorn late at night and the vending machine was all out so the desk person got us one. Was very kind of them. I would recommend this hotel to anyone visiting the downtown St Paul area. They have good staff who are friendly and the rooms are very comfy and clean.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeff n sally c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, United States
2 reviews
Reviewed 19 June 2014

Rooms were fine, but strange people around hotel. Realized that there are offices on 9th and 10th floor of the hotel. Didn't like having to share an elevator with people who were not guests of the hotel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brainerd, Minnesota
1 review
Reviewed 16 June 2014

We were traveling for a baseball tournament. The mgmt. worked with us to give us a group rate. The rooms, lobby, restaurant was very clean and all of the staff was very courteous and friendly. We would definitely stay here again.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeannaJ88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
Reviewed 12 June 2014

Was looking for a moderately priced hotel within walking distance of the Xcel Energy Center while attending a concert. This hotel offered shuttle service to the Xcel Center, which was worth spending a bit more for. Pleasant staff, clean room

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kimberly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane, Washington
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 June 2014

I requested room with view and was first placed on wrong side of building. Had to change rooms after a long trip and late arrival, the clerk offered no assistance getting luggage down then back up again. I found myself having to clean the grimy dust off bathroom counter before I could put down my toiletries. Smoke detector was dangling from ceiling by a wire. I spent an hour with their tech support trying to get their not-so-hi-speed wifi to work. Never rec'd my daily complimentary paper. Housekeeping was pretty stingy with the complimentary items-had to ask for lotion, some days there was only decaf coffee in the room, and FORGET complimentary breakfast here - charges definitely DO apply. The only thing going is the restaurant where service is sketchy but the food is pretty good. This BW has very good proximity to certain destinations, but they are running on the fumes of real customer service.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank d2n2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bemidji, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

I am a Diamond member with the Best Western Rewards program and I am generally happy with the BW chain. I stay at the Kelly Inn often for business travel because of it's very convenient location. Because I'm a rewards member, I usually get a room upgrade that is wonderful. The staff is great and the rooms are clean. There are 4 gripes that I have consistently, and if these are important to you, you might want to look elsewhere for lodging: 1. Wi-fi works less than half the time and is very slow when it does. 2. TV's have poor reception despite that all are new-looking flat screens. Images are fuzzy and hard to watch. 3. AC does not cool the rooms below 75 degrees no matter how low you set them. 4. No continental or free breakfast, not even complimentary coffee in the lobby. The restaurant is poor and service is slow.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Karla D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyInnManagement, Manager at Best Western Plus Capitol Ridge, responded to this review, 6 June 2014
Thank you for being a loyal Best Western Rewards member and for bringing these items to our attention. We work every day to make the hotel a better place for our guests to stay at and it troubles us when someone does not have a pleasant experience.

I can assure you that we are look into each and every comment we get seriously and take action to ensure it does not occur in the future. To that end we have recently upgraded out WIFI system that has added 50% more speed, added the new flat screen TV’s you mentioned, addressed the picture issues with our provider and we train our staff to keep our room thermostats at a relaxing temperature when our guests arrive in their room. We also do provide free coffee in each room and our restaurant provides quality food at reasonable prices.

If you have any further comments you are always able to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Capitol Ridge

Property: Best Western Plus Capitol Ridge
Address: 161 St Anthony Ave, Saint Paul, MN 55103-2382 (Formerly BEST WESTERN PLUS Kelly Inn)
Phone Number:
Region: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Saint Paul
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Capitol Ridge 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
One of St. Paul's best hotels, the BEST WESTERN PLUS Capitol Ridge provides lodging accommodations near the Xcel Energy Center, Rivercentre Convention Center, The Minnesota's State Capitol, and the Minnesota State Fairgrounds. We are also convenient to area businesses such as Lawson Software, Ecolab, and 3M and area attractions like the MN Science Museum and the Ordway Theater. When visiting St. Paul, Minnesota make the BEST WESTERN PLUS Capitol Ridge your first choice for St. Paul Minnesota hotels. ... more   less 
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Also Known As:
Best Western Plus Kelly Hotel Saint Paul
Best Western Kelly Hotel
Best Western Saint Paul
Saint Paul Best Western

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