This house was seriously just amazing, and the tour was excellent.
We got there two minutes late, and the tour had already started, but the receptionist still got us in because we had reservations. The tour guide was knowledgeable and informative and was able to take any question. She was also very good with the kids on the tour, who were invited to do a "pictorial scavenger hunt".
The house itself was absolutely amazing... almost overwhelming in its size and scope, and it really inspired me to create and think of my own future dream house. The history in the house was almost palpable. It was a truly amazing experience.
The only complaint I have is that some of the areas we didn't get to go into... mainly the girls rooms, the servants rooms, and the attic. This is understandable because some were being used as offices etc, but I still would have liked to see the whole house and get the whole experience. It was also rather warm in the upper levels of the house. They keep the place dark because 1) it uses the original electricity, and 2) light can degrade pictures and stuff, so keep that in mind.
Things to consider: Lots of walking (they have an elevator, but its still a lot). You can't really touch anything, not even the walls, so it may not be the best for littler kids. If you're in a large group the tour may move faster or slower than you would like. You can take pictures, but no flash is allowed.
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