I have been to this Key's location 4-5 times the last year and a half on my lunch break. I work up the street within walking distance so it is convenient but not worth the walk.
First off, the waitresses are always crabby, short, rude, and curt. They are mildly efficient but no smiles, no conversation, etc. The waitresses are slow even when the restaurant isn't busy. They make you wait forever and never come by during the meal to see if everything is OK or if you need a water refill, etc. Bottom line, bare bones customer service is what they give you - disappointing.
The food is just average and overpriced. The portions are large but the pricing on the menu is confusing and makes no sense. I remember Keys as having Great food at Reasonable prices. Now, they seem to have mediocre food at inflated prices. I had the patty melt and wedge fries. The patty melt was rather bland and too many (raw) onions.
There are better, more reasonably priced options within walking distance that you should go to instead of here.
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