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“Convenient but Overpriced”

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Holiday Inn St Paul Downtown
Ranked #9 of 16 Hotels in Saint Paul
Reviewed 19 August 2014

You are strictly paying for convenience here. Way overpriced for the type of room I had. Extra fee for parking. Difficult to find how to enter parking ramp for a first time visit. Small room that needs updating! Bathroom really small. Staff was great! Would only stay there if I needed the convenience of the location.

Room Tip: None I wondered if there was a good room.
  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Nancy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spapacek, General Manager at Holiday Inn St Paul Downtown, responded to this reviewResponded 24 August 2014

Hi MinnesotaJag,

Thank you for reviewing our property. We are sorry to hear that our hotel was not what you were looking for. We have just been finishing an updating of all of our guestrooms with brand new carpets and mattresses in order to ensure the comfort and sleep quality of all of our guests; we're sorry if this wasn't available during your stay. We are thankful for your kind comments regarding our great staff and excellent location, and we will hope to see you again in the future. Happy travels until then! Thanks again for the review!

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Reviews (319)
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151 - 157 of 319 reviews

Reviewed 5 August 2014

Stayed as part of a "wedding block." Pros: Employees were nice. Free WiFi (though it disconnects a lot). Walking distance to most things downtown. Cons: Even with the reduced wedding block price, was a bit pricy for a Holiday Inn with an additional $15 per day parking fee. Additionally, the exercise room (which was important to me in choosing this hotel) was very cramped and weight equipment didn't appear to be regularly kept up (i.e., missing equipment that was on the demonstration chart). Overall, would probably stay again because of the location.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank AWC280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spapacek, General Manager at Holiday Inn St Paul Downtown, responded to this reviewResponded 6 August 2014

Hi AWC280,

Thanks for reviewing our property! We're happy to hear that you appreciated our excellent location near numerous area attractions in downtown Saint Paul, including the Xcel Energy Center, Rivercentre, Science Museum, etc, not to mention eight restaurants within two blocks of the hotel! We're also happy to hear that you enjoyed our friendly employees. We are sorry that the exercise room in the hotel didn't have all of the equipment you hoped for however. When guests do need access to free weights or a wider array of weight machines, we are more than happy to offer our complimentary shuttle to guests in order to go to any of the gyms in the area (YMCA, Anytime Fitness, Lifetime Fitness, etc). Always feel free to take advantage of this service! We always want to do anything we can to make your stay better. We do hope you'll visit us again, and we wish you happy travels in the meantime! We hope you had a great time at the wedding, and thanks again for the review!

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Reviewed 27 July 2014 via mobile

All furnishings new but structurally, building was built 30+ years ago. Parking was extremely convenient, but 15./day for in and out privileges.
Pros:
Bed pretty comfy and both soft/firm pillows. Great shower. Office chair / desk were nice. Fridge was helpful.
Employees were nice.

Cons:
Trash carts / laundry carts often in halls along with room service trays. One elevator not working. Walls paper thin. Pool area stiflingly high levels of chlorine. No baby changing station in lobby made it difficult to use restaurant. The Liffey restaurant had slow service and a Denny's style over-priced breakfast.

Stayed: July 2014
Thank Carey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spapacek, General Manager at Holiday Inn St Paul Downtown, responded to this reviewResponded 30 July 2014

Hi Carey S,

Thank you for your organized review of our location. We're pleased to hear of the numerous things that you enjoyed about our hotel, especially our comfortable beds, great showers, in-room amenities, and friendly staff. All of this amounts to what we hope was a very comfortable guestroom.

We are sorry to hear that there were some cons however. Laundry carts are on the floors during the day while our housekeeping department cleans rooms for new and continuing guests, but we do take care to have them promptly removed once they are finished. Restaurant staff also does periodically collect trays from earlier room service calls as well, although we apologize if these were an inconvenience between their visits. A baby changing station is available in the women's bathroom near the restaurant, although it is true that there currently is not one in the men's bathroom near there (there is elsewhere). We are sorry if this was an inconvenience as well. We're disappointed that the restaurant was running slowly the morning of your stay too. We hope their staff was friendly and that you enjoyed the lovely decoration and ambiance of the Irish pub at least.

All in all, we are happy to hear that you encountered friendly staff and a comfortable guestroom but are sorry some details elsewhere were lacking. We are confident we can and usually do do a better job on these, and we hope you'll give us a chance to prove that to you in the future. Thank you again for your review, and happy travels until next time!

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Reviewed 24 July 2014

This was a good location for us and the staff was very helpful in getting too and from the Prairie Home Companion show at MacAlester College. Our room was a little small, but we could walk to a couple of different places for breakfast and to the Minnesota History Center. Had to pay for parking.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank amhale611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spapacek, General Manager at Holiday Inn St Paul Downtown, responded to this reviewResponded 26 July 2014

Hi amhale611,

Thanks for reviewing our property, and thanks for staying with us! We are glad to hear that you enjoyed our great location and were able to make use of our complimentary shuttle service to see the Prairie Home Companion! We hope you'll visit us again if you visit the area another time! Happy travels until then, and thanks again for the review!

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Reviewed 22 July 2014

Price was high for a Saturday night stay. Small but clean room. No frills. Enjoyed the location, lots of bars/restaurants within walking distance or a cheap cab ride away. Easy but expensive parking on site. Would stay again if the price was right.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank gotskilz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spapacek, General Manager at Holiday Inn St Paul Downtown, responded to this reviewResponded 26 July 2014

Hi gotskilz77,

Thank you for your review! We are delighted to hear that you enjoyed our excellent location near area attractions and within blocks of lots of different bars/restaurants! We are also glad to hear that parking was an ease, and that your room was clean! Prices at the hotel do vary by night, so please do call us to check rates when you want to stay. We'll look forward to seeing you then! Until then, happy travels!

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Reviewed 21 July 2014

I stayed here over the weekend while visiting my son. Beware, the hotel is in a convenient location, but is under renovations. My room had not been updated yet and it showed (dingy carpet, running toilet, bad lighting). While I understand that the remodeling is definitely needed, they began working on the room right above me at 8:15 Sunday morning! A little later start time would have been appreciated.

Stayed: July 2014, travelled solo
Thank Appletonkents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spapacek, General Manager at Holiday Inn St Paul Downtown, responded to this reviewResponded 26 July 2014

Hi Appletonkents,

While we are happy that you enjoyed our convenient location, we are sorry that our renovations caused some inconvenience. However, these renovations are now nearly complete (due to conclude at the end of the month) and will result in all new carpets and beds in all of our guestrooms. Our maintenance staff also continues to systematically inspect rooms and conduct preventative maintenance to help ensure guests continue to have comfortable stays with us. We hope that you will visit us again to enjoy the benefits that have come with these renovations, and we wish you happy travels until then. Thank you for your review!

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Reviewed 3 July 2014

My husband, son and I were in St. Paul for a weekend wedding and spent two nights at this hotel.
The room was clean, but decorated in depressing brown and beige tones. There was no vent in the bathroom, so, when showering, you had to leave the door open or try to dry off in a totally steamy bathroom with the door shut. The towels, while hopefully clean, were a dingy white. I, unfortunately, left some clothing in a drawer and called the hotel, but, after promising to contact housekeeping, they have never called me back. Extremely slow elevators and parking is extra! On the upside, the hotel does have a nice location.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RealtorAtSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spapacek, General Manager at Holiday Inn St Paul Downtown, responded to this reviewResponded 5 July 2014

Hi RealtorAtSea,

Thanks for writing a review of our property. We're very happy to hear that you loved our location and appreciated your clean guestroom, but we are sorry that you found the room decor to be a little drab. On the bright side, we are currently improving our guestrooms with all new beds and carpets, so we are sure you will find the rooms looking good if you visit again! We are also very sorry to hear about your lost and found item and implore you to call us again regarding it. Please call our manager on duty at 651-225-1515 at your earlier convenience, and we will get back to you as soon as we possibly can! Thanks again for the review, and we wish you the happiest of travels in the future!

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Additional Information about Holiday Inn St Paul Downtown

Address: 175 7th St W, Saint Paul, MN 55102-2520
Phone Number:
Region: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Saint Paul
Price Range: £104 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn St Paul Downtown 3*
Number of rooms: 195
Official Description (provided by the hotel):
Discover all that downtown St. Paul has to offer at the convenient, comfortable Holiday Inn Hotel St. Paul-Downtown. You are in the heart of it all! If you are attending a hockey game, concert, or convention, you are across the street from Xcel Energy Center and the RiverCentre Convention Center. If you are visiting St. Paul on business, then you will appreciate staying within 4 blocks of Travelers, Infor, Ecolab, and many more companies. Minneapolis/St. Paul International Airport and the Mall of America are only minutes away. If you are planning a family vacation, you are steps from the Science Museum of Minnesota and a short walk to the Minnesota History Center, Minnesota Children s Museum, Palace Theater, and the Ordway Center. We are also the closest hotel to Children's and United Hospitals. While you're here be sure to visit St. Paul's only authentic Irish Pub, The Liffey, located in our hotel. ... more   less 
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Also Known As:
Holiday Inn St Paul Downtown Hotel Saint Paul
Holiday Inn Saint Paul
Saint Paul Holiday Inn

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