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“Great hotel” 5 of 5 bubbles
Review of Embassy Suites by Hilton St. Paul - Downtown

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Embassy Suites by Hilton St. Paul - Downtown
Ranked #7 of 16 Hotels in Saint Paul
Atlanta
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel”
5 of 5 bubbles Reviewed 20 November 2013 via mobile

Stay there four nights . Staff very friendly. Night social was always timely and great, shout out to my Boo girl. To the two gentlemen the derive breakfast thank you. Was there 13-17th Nov. Even under remodeling I would stay again. Rooms very open and comfortable.

Stayed November 2013, travelled on business
Helpful?
Thank Battman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 21 November 2013
Thank you fro the outstanding review given to our hotel on November 20th. We are certainly blessed with a great team that prides itself on giving exceptional service. We are certainly happy to hear that you enjoyed the Newly renovated guest suites and we appreciate your understadning with the public space renovation. All renovation will be completed by the 15th of December and we are looking forward to everyone enjoying the newly renovated space as much as the guest suites.

Embassy Suites Saint Paul
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791 reviews from our community

Traveller rating
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    199
    135
    98
    59
See reviews for
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276
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

We stayed here for two nights and had a fabulous stay. The hotel is very quiet and
peaceful with a tranquil atmosphere. It was very relaxing. The free breakfast is absolutely
more than you could ask for: omelette to your liking, hot breakfast items, fruit...etc.
The newly renovated rooms are beautiful with comfortable beds. The free shuttle was a great
asset. I am not sure what the negative reviews are about. I never encountered any of the
issues that were mentioned. The elevators were quick and always available. (There are four after
all so I cant imagine ever having a long wait. Also I read reviews about the staff being rude but EVERYONE we encountered (from the front desk staff, the maintenance, the chef, the cleaning staff were always friendly saying hello and asking how our day was going). The only things I could agree with were the fact that hotel guests had to pay $15/day for parking and $10/per device for internet. In this day and age, with free Wi-Fi available at almost any street corner or restaurant etc.....it is shameful to charge for it. Other than that...HIGHLY RECOMMEND staying here. You won't be disappointed and the hotel is absolutely beautiful.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KitKat0990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 20 November 2013
Thank you for the awsome review given to our hotel on November 19th. we certainly appreciate hearing what you enjoyed about your stay and will share all of your comments with our team. we also appreciate you sharing what you feel could have been better , and I wanted to assure you we areworking with both our parkign provider as well as the Internet provider to change the way we are charging fro some of our amenities.

Thank you for sharing all of your comments with us, we share all of our guest responces with all of our staff in order to continue improving both the quality of the hotel as well as the guest experience.

Embassy Suites Saint Paul
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Lancaster, United States
1 review
5 of 5 bubbles Reviewed 19 November 2013

The hotel is currently under renovation in the lobby area, but the rooms are finished and look great. We enjoyed the complimentary breakfast, and evening reception drinks. I would recommend this hotel.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 20 November 2013
Thank you for your outstanding review given to our hotel on November 19th. we are certainly blessed with a great loacation and a fabulous team to deliver exceptional guest service at every turn. We appreciate you sharing what made your stay extra special, we share of our guets comments with our team in an effort to contnue improving on both the quality of the hotel as well as the guest experience.

We look forward to you staying with us again soon.

Embassy Suites Saint Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wyoming, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 November 2013

I really liked this hotel. The newly remodeled rooms were great. Staff was friendly and professional. I enjoyed the complimentary breakfast and Managers reception. It was nice to see the hotel had security patrolling the parking lots etc. We enjoyed our stay and would certainly stay at this hotel in the future.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sheldon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 15 November 2013
Thank you very much for the great review given to our hotel on November 13th. We certainly are blessed with a great location and a wonderful staff to deliver excellent service.

Thank you for sharing what you enjoyed about your stay, we certainly look forward to having you back as our guest soon.

Embassy Suites Saint Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ND
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 12 November 2013

When I arrived, one person was at the front desk with a phone ringing off the hook. Several of us stood in line amidst the construction mess waiting while she fielded calls about broken patio doors and other problems. She promised to send an "engineer" (door) and someone from housekeeping (not sure...) to the callers.

When I got to my room, I sat in the outer portion working for about an hour. When I began to unpack and bring things into the bedroom and bathroom, I noticed the toliet was fithy (splatters on the seat), not wanting to switch rooms at 10:30 p.m., I tried to clean it off myself only to notice the tub was filled with hair and scum. The bathroom had definitely not been cleaned. The floor in the bedroom also had not been vacuumed. I called down asking for a clean room and was told "keys for a different room would be brought right up." Thirty minutes later, I called down asking about the keys and the woman at the desk said she didn't know anything about it. I did get a new room, but I am not sure it was really better: dead bug remains on the bathroom counter, a tub faucet the doesn't shut off, and bathroom door that has split apart and won't close (don't close it--I made the mistake and had a really hard time getting it open again). Finally, the balcony door doesn't shut properly, so the street noise and cold are terrible.

The rooms are all supposed to be "newly rennovated," but it looks like some parts were definitely missed.

Room Tip: There is no denying the location is nice. If you choose to stay here, be sure to check out your ent...
See more room tips
  • Stayed November 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank runningmom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 13 November 2013
We are currently in contact with this guest in an attempt to make this right. It is our deepest wishes that all of our guests have an exceptional stay and that we deliver the service and product that meets or exceeds your expectations.

Embassy Suites Saint Paul
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Lewiston, United States
2 reviews
5 of 5 bubbles Reviewed 11 November 2013

Great location, hotel and amenities. This was my first stay at this property and I must say I was very impressed and would definitely stay here again. The staff was friendly and the evening reception was very nice and the made to order breakfast in the morning was fabulous.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jeremy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 13 November 2013
Thank you very much for the review given to our hotel on November 11th. We are certainly glad that you found the property and the staff enjoyable. we look forward to being your hotel of chice when visiting Saint Paul.

Embassy Suites Saint Paul
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Madison, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 10 November 2013

I am a Hilton Rewards member and try to stay at Hilton properties when possible so we booked a room at the Embassy Suites. My husband and I got bad vibe as soon as we started checking in and it only got worse from there. The website stated it had been remodeled but the main floor, elevator and hallways did not appear to be updated. In addition the ice machine was sitting in a pool of water, the soda machine was broken and the other guests appeared really sketchy. One man was screaming "where's my vodka" while wandering the hallway- I sure hope he found it. Due to us not feeling comfortable we chose to move to another hotel instead which the staff did help us with. I must say that the staff was kind and helpful though the hotel needs to be torn down.

  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kg1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 11 November 2013
Thank you very much for the review given to our hotel on November 10th. We are very sorry that this experience did not live up to your expectations. We are very sorry that the Renovation of the Public space has taken longer than expected, we will be compelted with all of the public space by the end of November and begin Moderization and refresh of the elevators directly after that.

We are very happy to hear that the staff were helpful and we do hope to have a chance to earn your business back in the future.

Embassy Suites Saint Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton St. Paul - Downtown

Property: Embassy Suites by Hilton St. Paul - Downtown
Address: 175 10th St E, Saint Paul, MN 55101-2352
Phone Number:
Region: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Saint Paul
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton St. Paul - Downtown 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The Embassy Suites St. Paul - Downtown hotel conveniently located in the heart of the Twin Cities is just blocks from the Xcel Energy Center, the Science Museum of Minnesota and Minnesota Children's Museum. Our all-suite, full-service, upscale hotel is just minutes from many Saint Paul, MN attractions making our downtown St. Paul hotel the ideal choice for the business or leisure traveler. Guests of the Embassy Suites St. Paul Downtown hotel stay in a spacious two-room suite complete with a refrigerator, microwave oven, coffee maker. Our complimentary cooked-to-order breakfast and complimentary evening reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Our on-site restaurant, Cork's Pub, provides a casual venue for enjoying dinner, catching a game on TV or simply having a drink to unwind. ... more   less 
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Also Known As:
Embassy Suites Saint Paul
Saint Paul Embassy Suites

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