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“Family Trip” 5 of 5 bubbles
Review of Embassy Suites by Hilton St. Paul - Downtown

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Embassy Suites by Hilton St. Paul - Downtown
Ranked #7 of 16 Hotels in Saint Paul
Kensington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Family Trip”
5 of 5 bubbles Reviewed 1 April 2014

Great stay, the service was great as were the accommodations. The breakfast staff are fantastic, friendly and provide some of the best customer service I have ever received. This is my 5th or 6th stay at this hotel and I will continue to go back as the experience has always been great.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 7 April 2014
Thank you very much for the review given to our hotel on April 1st 2014. We are certainly happy to hear that we are continually able to be part of yur travle plans. We look forward to having you back many more times in the future

Embassy Suites Saint Paul
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789 reviews from our community

Traveller rating
    300
    198
    134
    98
    59
See reviews for
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275
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Three Lakes, United States
1 review
2 of 5 bubbles Reviewed 1 April 2014

This hotel charges $10 for 24 hours per device of 2mb speed of internet. The hotel was nice in appearance and their breakfast but for the price, definitely should have had free internet. Will not stay here again for that reason.

  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dianna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 7 April 2014
Thank you very much for the review given to our hotel on April 1st 2014. We are aware of the speed issues with the HSIA and we are currently working with Hilton and our outside IT vendors to correct this issue. We are very soprry that the experience was not waht you had expected. i certainly hope that you will allow us the opportunity in the future to earn back your business.

Please feel free to contact me opersonally if I can be of any assitance Charles.Goldberg@Hilton.com

Embassy Suites Saint Paul
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Ely, United States
2 reviews
5 of 5 bubbles Reviewed 27 March 2014

Lovely hotel. Despite higher room cost and parking fee the perks of manager's reception and great complimentary breakkfast make this hotel affordable. We have stayed with small children here ad they loved the glass elevators and live ducks in the courtyard.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 7 April 2014
Thank you for the review given to our hotel on March 27th. We certainly appreciate hearing about what made your stay enjoyable. Join us on Facebook and watch out for our Duck naming events and help us name both our current ducks as well as the new ducks that will be joinuing us in the months to come.

Embassy Suites Saint Paul
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Santa Fe, New Mexico
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 26 March 2014

The problems started at check in. The hotel site said check-in was at 3pm, so we timed our arrival for shortly after 3. We were told we would have to wait for housekeeping to clean the type of room we had reserved (a corner, double room), but we could go right into a room with a king bed. We decided to wait for the room we reserved. After waiting 45 minutes, we were told that all the double, corner rooms were already occupied. We reluctantly agreed to take a King corner room. The corner room (we paid extra for) was smaller than any regular suite we have ever been in. Also, it was right next to the freeway, so we heard continual traffic noise through the single pane windows. Other annoyances: small amount of toilet paper and no extra toilet paper roll; only one regular coffee left for the in-room coffee machine; no guest services literature (we had to request it); the internet was painfully slow; and the heating system rattled. This is not what we expect when we stay at the Embassy Suites. We had intended to stay here 4 nights but left after one. If you do stay here, don't pay extra for a corner room.

Room Tip: Don't pay extra for a corner room. Don't get a room on the freeway side.
See more room tips
  • Stayed March 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Evonne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 2 April 2014
Thank you very much for the review given to our hotel on March 26th. We are very sorry that the stay did not meet your expectations and from the sound of it, nor did it meet our expectations. we are in contact with this guest in order to Make it right for them.

We believe strongly in our product and in our service and we use all of the reviews given to our hotel to continually improve on both.

Embassy Suites Saint Paul
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Clearwater, United States
1 review
4 of 5 bubbles Reviewed 12 March 2014

We have stayed at this Embassy Suites for many years, for many different reasons, and we have always liked the hotel, in general. We like the suite rooms, the really good complimentary breakfast, & the complimentary happy hour. However, we were not happy with the "remodeling" they did that was nothing more than "redecorating". They got rid of the sink/vanity areas in the bedrooms, which we liked, & they replaced them with an open closet, with no luggage racks, so your luggage sits out in the open, on the floor. Also, they did nothing to replace or even re-caulk around the ancient windows, so the wind, & noise from outside, just blows right in.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lori J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 19 March 2014
Thank you for the review given to our hotel on March 12th We appreciae you sharing the things that you enjoyed about the hotel as well as items that could be improved on our end. We will be reviewing this with ownership and we will be addressing the sliding doors in one fashion or another this summer.

Thank you again

Embassy Suites Saint Paul
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Austin, United States
2 reviews
5 of 5 bubbles Reviewed 10 March 2014

Located in downtown St. Paul this is a very comfortable hotel for business. The free hot breakfast with "to order" omlettes is delicious and the rooms are designed well with the livingroom nearest to the atrium and the bedroom in the back away from the noise. There is also an evening free drinks reception from 5:30 to 7:30 PM. The staff is friendly and very helpful. I also like the three little ducks in the pond. I only wish there was a magnifying mirror in the bathroom and more hangers in the closet.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Clara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 19 March 2014
Thank you for the review given to our hotel on March 10th 2014. We are very happy to hear that you enjoyedyour stay and we wanted to thank you for sharing what we did that enhanced he qulaity of the stay. we share all gyuest reviews with our staff in an effort to increase the quality of service and the overall quality of the hotel

Thank you again
Embassy Suites Saint Paul.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Crosse, Wisconsin
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 8 March 2014

My friend and I stayed here in August 2013 (late review - sorry) to go and see a concert at the State Fair. This was truly one of the most disappointing hotel stays I have ever had. The building is old and run down. The first room they put us in smelled TERRIBLE. Mostly smoke, but mildew musty undertones. The next room they moved us to also smelled bad, but that that point it was better so we just decided to live with that. It was extremely hot weather when we were there, and our AC did not work properly. I called down to the desk and instead of working to fix the AC (They said it was just an old building and unit and that was the best it could work in those temperatures), they sent up a disgusting and broken box fan from their utility room. It had no on or off switch and was covered in dark brown dust. I did not use it for fear of spreading filth all over the room. The mini-fridge was covered with black mold inside. The bathroom was rusty and falling apart. The worst part was this was not a cheap room. I paid more for this hotel room than I did staying at the Hilton in Minneapolis a couple of months before. I took several pictures of problems we saw, just because they were so unbelievable in a hotel that had supposedly just undergone a multi million dollar renovation. Very disappointing stay. However, I do not like to say all bad things, so I will close with the fact that they did offer us shuttle service to the fair for a nominal fee and the driver was very prompt and nice.

  • Stayed August 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kristy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, 10 March 2014
We are in touch with the guests who gave this review on March 8th in an effort to make things right frm there previous stay. The Hotel has completed a Multimillion dollar renovation of its guest rooms as well as the majority of the public space in an effort to give our guests the best quality product and overall guest experience possible.

If some reason that does not happen we will do everything in our power to make it right.

Embassy Suites Saint Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton St. Paul - Downtown

Property: Embassy Suites by Hilton St. Paul - Downtown
Address: 175 10th St E, Saint Paul, MN 55101-2352
Phone Number:
Region: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Saint Paul
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton St. Paul - Downtown 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The Embassy Suites St. Paul - Downtown hotel conveniently located in the heart of the Twin Cities is just blocks from the Xcel Energy Center, the Science Museum of Minnesota and Minnesota Children's Museum. Our all-suite, full-service, upscale hotel is just minutes from many Saint Paul, MN attractions making our downtown St. Paul hotel the ideal choice for the business or leisure traveler. Guests of the Embassy Suites St. Paul Downtown hotel stay in a spacious two-room suite complete with a refrigerator, microwave oven, coffee maker. Our complimentary cooked-to-order breakfast and complimentary evening reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Our on-site restaurant, Cork's Pub, provides a casual venue for enjoying dinner, catching a game on TV or simply having a drink to unwind. ... more   less 
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Also Known As:
Embassy Suites Saint Paul
Saint Paul Embassy Suites

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