After driving 7 hours from Illinois, we arrived one hour after check-in time only to be told our room was not ready. There were no apologies, no offers for something to drink. Just sorry, we are sold out and really busy. Our room was fine, the bathroom was very small. We left shortly after check-in to go to the Mall of America. The kids were tired when we got back and wanted to take showers and get ready for bed. We noticed that there were only two towels. I called down to the front desk and was told that she would look for some and send them up. When I asked how long that would take, she let out a big sigh and said they are all wet and would call to let me know. She never called. Finally, we tried to turn the air conditioning up only to find that no cold air was coming out. Our room was so hot and humid that the carpet was damp. Gross. They sent up a maintenance guy that told us that the unit needed to be replaced. After reading other reviews, it sounds like this is a problem for the entire hotel.
The only saving grace was the night manager Jessa. She came to our room with some pool towels and apologized for all the issues we had. She offered us Hilton points equivalent to a nights stay and was very nice. Unfortunately, I don't think we will be back.
- Official Description (provided by the hotel):
- The Embassy Suites St. Paul - Downtown hotel conveniently located in the heart of the Twin Cities is just blocks from the Xcel Energy Center, the Science Museum of Minnesota and Minnesota Children's Museum. Our all-suite, full-service, upscale hotel is just minutes from many Saint Paul, MN attractions making our downtown St. Paul hotel the ideal choice for the business or leisure traveler. Guests of the Embassy Suites St. Paul Downtown hotel stay in a spacious two-room suite complete with a refrigerator, microwave oven, coffee maker. Our complimentary cooked-to-order breakfast and complimentary evening reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Our on-site restaurant, Cork's Pub, provides a casual venue for enjoying dinner, catching a game on TV or simply having a drink to unwind. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Saint Paul
- Saint Paul Embassy Suites