The whole experience from beginning to end was a nightmare. I wanted to treat my partner to a special celebration for his 72nd birthday. His dream is to spend at least one night at the Hotel St. Paul. I had difficulty making any arrangements at all and eventually called to complain. They were all apologies and even promised me an upgrade which they did deliver. I taken great pains to let you know that this was a special celebration and the dream of my partner. We purchased a bed and breakfast package. When we arrived, were barely welcomed. the service was awful and essentially unwelcoming. The room was lovely. I had to call for a coffee pot which they promised me would be there upon arrival. We went downstairs the following morning for breakfast at, "M." The service was worse than I could've ever imagined. We had two friends join us for breakfast. We waited and waited for service and that was at a buffet! My partner was never acknowledged in any way. Finally, I wrote the manager and expressed my concern. He never responded. I sent the letter again. Again, he never responded. I will never go back.
- Official Description (provided by the hotel):
- Consistently ranked among the country's top hotels, with a ranking of 106th Best Hotel in the entire United States by Cond'e Nast Travel Magazine 2011 Readers' Choice Awards, The Saint Paul Hotel continues to provide luxurious accommodations and legendary service to visitors of the Twin Cities. The Saint Paul Hotel is known for its old-world charm and European inspired elegance, and accommodates the most discerning business and leisure travelers every day. Our great location, premier services, style and sophistication make The Saint Paul Hotel one of the Midwest's finest lodging experiences. ... more less
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