During our recent short but eventful stay, I'm convinced the St Paul Hotel was being run by a group of interns that were new to the biz. Everyone was nice and smiley, but our visit was full of mistakes and annoyances that surely experienced hotel operators wouldn't make.
* We booked connecting rooms; Ambassador suite and a deluxe room. Reservation agent told me upon booking that the deluxe room would have two beds when we arrived. Just to be sure, I called the hotel the day before to confirm two beds not one. Spoke to the same man in reservations. He assured me there was nothing to worry about and the connecting room to the suite will definitely have two beds. I should've worried. Arrived at 7pm with my wife and four boys. Wait for it..... Connecting room had one bed.
* I asked upon arrival if we could have extended checkout. Quick answer with a smile, "No, I'm sorry we cant extend checkout". I asked if she could check to see if they were maybe not booked allowing us to stay a bit longer. Wouldn't check. Just gave me the same scripted answer. Charming.
* Went to print out boarding passes at business center. Had to pay .75 cents for every printed piece of paper after the "complimentary two". Listen, "interns", I'm spending $700 to stay here for one night. In St. Paul Minnesota. How about just charging me $702 and not having the cheesy extra charges.
* Morning of checkout and the bill had been slipped under the door. I briefly glanced at it and saw $180 for a bottle of wine at the hotel's restaurant, St Paul Grill, from the night before. While I love the St Paul Grill and would've been more than happy to have had dinner there including the expensive bottle of vino, I was somewhere else.
Quick call to the front desk. You can guess the reply. "Oh, shoot. Sorry about that. We'll reroute it."
Went to checkout several hours later, paid with my credit card and - shocker - the $180 wine charge was still on there.
We've been going to the St Paul Hotel for 15yrs. Like the place and overlook the obvious need for modernization. But the clumsy amateur service is too much. Have to move on.
- Official Description (provided by the hotel):
- Consistently ranked among the country's top hotels, with a ranking of 106th Best Hotel in the entire United States by Cond'e Nast Travel Magazine 2011 Readers' Choice Awards, The Saint Paul Hotel continues to provide luxurious accommodations and legendary service to visitors of the Twin Cities. The Saint Paul Hotel is known for its old-world charm and European inspired elegance, and accommodates the most discerning business and leisure travelers every day. Our great location, premier services, style and sophistication make The Saint Paul Hotel one of the Midwest's finest lodging experiences. ... more less
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