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“Our Anniversary Stay”

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AmericInn Lodge & Suites Shakopee - Canterbury Park
Ranked #3 of 12 Hotels in Shakopee
Certificate of Excellence
Paynesville
1 review
“Our Anniversary Stay”
5 of 5 bubbles Reviewed 10 December 2013

I chose this hotel because of it's amenities; specifically that it had a king size room with Jacuzzi and fireplace. The room met all my expectations! This is a very large room with everything: microwave, refrigerator, a sink in the bathroom and one outside of it. We really appreciated the generosity of towels, the clean smells throughout the hotel and the excellent house-keeping service they provided. Staff was prompt, courteous and smiling when we had a request.
We had a wonderful two night, anniversary stay. Wouldn't hesitate to recommend this hotel to anyone. Thanks for the wonderful memory!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Curtis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela K, Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this review, 16 March 2014
Dear Curtis M.,

Thanks for taking the time to let us know how we are doing. Our King Suites are vary spacious and have many amenities, I am glad you enjoyed it. On behalf of my entire team here at the AmericInn of Shakopee we want to thank you for your review and we look forward to having you as our guest again soon!
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305 reviews from our community

Traveller rating
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    30
    28
    21
See reviews for
174
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 30 November 2013

Among many things we had to make this experience awful, and we will never come back, here are the "highlights". Poop in the pool, and the pool wasn't shut down yet. The price online advertised is not what we got, and even showing the ad price, they still did not honor it. Told us there were no extra blankets, all were used up. The free breakfast was stale and sub par even for free breakfast standards. The staff were completely unhelpful, in fact downright rude. Thank you AmericInn for making an eleven year olds party quite literally a "crappy experience"

  • Stayed November 2013
    • Value
    • Location
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Helpful?
1 Thank cheshirefairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela K, Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this review, 16 March 2014
Dear Cheshirefairy,

Thank you for taking the time to let us know how we are doing. I am very sorry that you did not enjoy your stay with us. We are under new ownership and management as of December 2013. We are completely renovating the entire hotel and I hope you will come and see our newly renovated property when you’re in town again.
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Mason City
1 review
2 of 5 bubbles Reviewed 9 November 2013

I will say that the bed was comfortable but that's the only positive I can provide. The staff was not courteous, the pool slide closed at 10:00 PM on a weekend evening, and there were bathroom issues.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this review, 20 November 2013
Dear Guest ~

Our apologies for not exceeding your expectations during this stay. Your satisfaction is important to us, and our goal is to provide the best experience for all of our guests - which is why we do offer "adult-only" swimming times in our pool area from 10:00pm until 12midnight.

And while it is sometimes difficult for the children to understand the reasons why the hotel policies and rules are defined, we do realize the frustration can build and be expressed in negative ways - our Staff on duty take great pride in providing good, relaxing comfort and atmosphere for all of our guests each and every day.

Thank you for taking the time to share your comments.
Sincerely,
Mary
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Deer River
1 review
5 of 5 bubbles Reviewed 30 October 2013

I love the bedding: white! With just a small fabric, not the regular huge comforter that rarely gets washed and you have to remove. The beds are soft, and the bedding is clean. Clean room, quiet, and a good price - beats the price of the Casino hotel located nearby. Great pool - slides for the children, and a hot breakfast - will stay here every time we go to the Twin Cities!

  • Stayed October 2013, travelled with family
    • Value
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Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Delina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this review, 13 November 2013
Dear Guest ~

Our entire team joins me to thank you so much for this amazing review on Trip Advisor following your stay with us!

We are pleased you and your family fully enjoyed our accommodations and the Splash Bay Pool facilities...we strive to provide the same fun and relaxation for all of our Guests.

Thank you for taking the time to give us your feedback, and look forward to your next stay with us!

Yours Sincerely,
Mary
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Salem, Oregon, United States
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 October 2013 via mobile

Stayed for three nights. Definitely would stay again. Didn't have time to use pool, but bit was mice and clean. Great breakfast (hot waffles, sausages, cereals, muffins, toast, bagels, fruit and beverages). Rooms are clean and nonsmoking. I could not hear neighbors above, below or next to me. There are three floors here and there is an elevator. Easy access.

Stayed October 2013, travelled with family
Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this review, 14 October 2013
Dear Guest ~

We appreciate your kind comments on TripAdvisor, and are very pleased you enjoyed our hotel!
A quiet restful night's sleep, and a good hot breakfast is what we do best, and our Staff loves to hear about reviews such as yours...
Thank you for taking the time to let us know, and we look forward to seeing you again when you are in the Twin Cities area!
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Mankato
1 review
5 of 5 bubbles Reviewed 7 October 2013

From the time we checked in to the time we checked out our experience was great. It was a very important event for me and my three grandchildren who always celebrate the beginning of their school year. So to have a pool with a slide was wonderful. My grandchildren had a great, great time. The staff was great and the room was nice. We will indeed be back! Thank you!

  • Stayed October 2013, travelled with family
    • Value
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Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Janice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this review, 10 October 2013
Dear Guest ~

Thank you so much for your review of our property! Your kind comments are greatly appreciated, and our Staff takes great pride in providing the kind of service and experience that you and your grandchildren had.

Thank you again for staying with us, and we look forward to your next visit with the family!
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Minneapolis, Minnesota
2 reviews
2 of 5 bubbles Reviewed 2 October 2013

Stayed at this hotel recently because we were in the area for a wedding. The front desk staff seem uninterested from the second we got there and it didn't get any better as our 2 day stay continued. Our room smelt musty, floors were really dirty, and the beds were extremely uncomfortable. Not only are their no comforters provided so you're pretty much sleeping with sheets, but you'll find yourself rolling to the middle of the bed as the night goes on because the beds are so broken down. This not only happened to us, but several others guests from the wedding that were at the same hotel. Bride and groom were also staying at this hotel and their room reservation got messed up so they were given the wrong room (2 queens) for their wedding night instead of a king bed..,and hotel staff said there was nothing they could do about it. Breakfast was mediocre in the morning but nothing to write home about. Won't be recommending or staying here again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Dazychild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this review, 2 October 2013
Thank you for taking the time to post your remarks and thoughts on TripAdvisor following your stay at our property.
Please accept my personal apology for any unpleasant experience you had with some of our services. Understandably with a wedding weekend filled with friends and family can be a bit hectic, leaving opportunites for miscommunications and misinformation, please know that your observations were immediately investigated and resolved.
We have a terrific staff working hard to ensure each guest is happy with our service and accommodations, and I hope you will consider staying with us again.
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Additional Information about AmericInn Lodge & Suites Shakopee - Canterbury Park

Property: AmericInn Lodge & Suites Shakopee - Canterbury Park
Address: 4100 12th Ave E, Shakopee, MN 55379-1945
Region: United States > Minnesota > Shakopee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Shakopee
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — AmericInn Lodge & Suites Shakopee - Canterbury Park 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Americinn Lodge & Suites Shakopee _ Canterbury Park Hotel Shakopee
Americinn Lodge And Suites Shakopee _ Canterbury Park
Americinn Hotel Shakopee

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