Not greeted upon arrival, made to feel we were inconveniencing the front desk girl. Our room was not ready, had to wait in the dusty lobby, which is under construction. Paid way too much for bad stay. More
- Free Wifi
- Free Parking
Not greeted upon arrival, made to feel we were inconveniencing the front desk girl. Our room was not ready, had to wait in the dusty lobby, which is under construction. Paid way too much for bad stay. MoreShow less
Dear Daniel K.,
Thank you for taking the time to let us know how we are doing. We are almost completed with our full renovations. Our lobby has new paint, new carpet, new tile and new granite counter tops! We will soon be receiving our new modern furniture which will complete our lobby refresh. Renovations are always messy but I assure you it looks amazing! Please stop by to see our full renovations, you won't be disappointed.
Reading some of the reviews, I was nervous about what we would find when we arrived. After we left I was nervous about revealing this hidden gem to the masses! Clearly they are in the middle of some major renovations, because our room was brand spanking new and in perfect condition. The bathroom was immaculate and the beds were very comfortable. I liked having the thermostat give me the option of having the fan running for ambient noise all night.
The pool was warm and the waterslide was great fun. There is even a little slide into the toddler pool which my kids enjoyed. The hot tub is large and nice, and there is even a sauna, although we didn't try it.
The front desk staff was helpful and patient, and gave me a break when I made a mistake on my reservation.
Breakfast was nice, although there was no meat or scrambled eggs. They did have the typical waffle maker, but also a pancake maker which I thought was unique. Oatmeal, hardboiled eggs, biscuits and gravy, yogurt, bagels, mini muffins, toast, juice, coffee and milk rounded out the buffet.
A little awkward getting into and out of the parking lot, but not a huge deal. The hotel is just a couple blocks from Canterbury and a couple miles from Valleyfair. We'll be back next year!
Thank you for taking the time to let us know how we are doing. We are completely refreshing our hotel! We should be finished by the end of June. We pride ourselves on our customer service and cleanliness of our rooms. Our refreshed rooms will look even more snazzy with the new furniture, bed lines, granite countertops and new lighting! Look us up next time your passing through and we will make sure to get you into a completely refreshed room!!!
We stayed at the hotel during Memorial weekend. Couldn't ask for a better experience! They kept the pool open later than expected, gave us a new key when ours got lost, and allowed us to party in our room 'til the early morning. Exactly what I was looking for.
Dear Sean S.,
Thank you for taking the time to let us know how we are doing. I am happy to hear you had such a great time! Our pool area is very nice. Children AND adults love to hang out have a blast in our Splash Bay Adventure! Please give us a ring next time your passing through!
We had a very good experience at this property. Front desk staff quickly accommodated a ground floor room request upon checkin. Room was clean, although it could use a refurb soon. We did not use the pool nor did we eat breakfast.
Thank you for taking the time to let us know how we are doing. We pride ourselves on our customer service and cleanliness of our rooms so thank you for noticing! We are currently remodeling our entire property!! It will be a huge difference and it will look fabulous! Please call us next time your passing by Shakopee we would love to have you as our guest again!
Hotel was fine except the parking area was completely dark and there was no lighting anywhere outside. Even the sign on the building was dark. Missed the hotel on the first drive by and going to and from the car was a little nerve wracking with the complete darkness.
Dear Bruce K,
Thank you for taking the time to let us know how we are doing. We have recently updated our lighting on the exterior of our building and also have revamped our landscaping. You will have to stop by and take a look - you can see us from afar! Thank you again for your comments.
We travel a lot and have stayed at many different hotels, other Americinns included and this was the worse. We arrived to check in at 8:45pm with 2 crabby kids. When we got there we were told we could not check in unless we went and put the cash for the room back on to some sort of card. We even said we could give a $100 extra cash deposit which has never been an issue. The lady at the front desk said that was not an option. We had to drive more than 20 miles to find a place to load a debit card and wait 20 more minutes for processing. By the time we checked in it was almost 930pm. Then
we were given the wrong room. No one apologized or offered a discount or anything for the hassle. Just a "oh heres your new room" Our new room was dirty. There were Crumbs under all the furniture for our 1 year old to find and try to eat. It looked as if they vacuumed down the middle of the room but didn't want to do along the wall or anywhere else. By this point I had a migraine and was done dealing with the front desk. So we kept our dirty room. Pool was cold. Breakfast questionable. If housekeeping actually took the time to do what they are paid to and they stepped up their customer sevice skills it wouldn't be to bad of a place. Until then stay at your own risk!
Thank you for taking the time to let us know how we are doing. I hope your children were able to enjoy our 'Splash Bay Adventure'! It is a huge attraction and kids love our 108' waterslide. We are completely refreshing our hotel and I hope you will stop by and stay with us again!