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“wouldn't recommend it to anyone”

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Americas Best Value Inn & Suites-Shakopee/Minneapolis
Ranked #10 of 12 Hotels in Shakopee
Shakopee, Minnesota
1 review
“wouldn't recommend it to anyone”
1 of 5 bubbles Reviewed 17 July 2014

Hotel was going through remodeling but when we booked the rooms nothing was said at that time. No mirrors in the bathroom, bugs in the bathroom, rooms were dirty, air conditioner didn't work right, no coffee pot in the room, hallway floors were wet from water coming somewhere. Was there for 3 nights and there was the same litter outside the whole time.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Debby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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182 reviews from our community

Traveller rating
    36
    33
    15
    34
    64
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Andover, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 29 June 2014

We got to the hotel at 430 and they still did not have a room ready for us. They said it would be 30 mins to an hr. The hotel was dirty and under renovations. I would not stay again, and if you wanted to go to the bar it cost five bucks to get in per person.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lins0904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermantown, Minnesota
1 review
1 of 5 bubbles Reviewed 3 June 2014

I have stayed here one weekend each year for the past 6 years. It used to be an above average and clean hotel. It is currently a run down mess. Our room was a complete disaster with stained toilet and tile, blood on the bathroom wall, no garbage can in the entire "suite", broken drapes, cracked and water stained paint and a broken arm on the couch. (pictures attached). I complained to the desk and they placed us in a new room that was marginally better. I used to enjoy this hotel and its great location; however, I will not be going back. Price keeps going up ($147.74 with a group discount) and quality is rock bottom.
Leine's Lodge was understaffed. After sitting at a table for 10 minutes we had to walk to the bar to get a waitress. The waitress never did show up so the bartender waited on us. There was only one other table (group of 10) at the time. My only compliment was the walleye dinner was very good.
Overall, a horrible experience and I will not be going back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loveland, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 31 May 2014

We would not stay here again. The rooms and bath are not clean. The windows are dirty. The drapes are falling off their hooks. It smells stale. The towels were not changed and when I called, I was told they had been busy and I had to go to the front desk to get clean ones. They also were out of clean bath mats. The colors are nothing like the pictures are on line.

Room Tip: pool rooms look more inviting.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ray R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
4 reviews
1 of 5 bubbles Reviewed 26 May 2014

This is the most disappointing hotel stay I have ever had. When we got to our Nottingham Suite hotel room, we found many things wrong with the room.

The room had been falsely advertised on their website to make it seem more luxurious than it really was. On top of that there was hair on the comforter, hairs on one of the "clean" towels, a dead bug squished on the wall, and the door from our room to the hall way DID NOT LOCK.

The most basic amenity in a hotel room is having a safe, locked room to keep your belongings in while you are on vacation. We were ready to leave our hotel room, and noticed that the door could be opened with out a key! It looked as if someone had kicked the bottom of the door in, and it did not close completely. The dead bolt did not even work from the inside!

When we brought the issue to the attention of the front desk that night, they said they would send someone to check on it. 30 minutes went by, and we hadn't heard anything. By this time we were anxious to go out and start our night. We called the front desk again, Patrick said he would check into it again. An hour later, we still had not heard back or had anyone come to the door. We called the desk again, and they informed us that the maintenance guy had "stopped by and checked on it and didn't have the parts to fix it". I highly doubt anyone came by to even look at it, since we did not hear anything. We were unable to leave the hotel room to even use the pool since we did not feel comfortable leaving our belongings in an open room.

In the morning we went to check out and brought the issue up once again, the manager on duty (who claimed to be new) was unhelpful. It took her over half an hour to come to what they deemed an appropriate resolution for ruining our memorial day weekend. They offered us a certificate for 30% off our next stay with them and the coupon was only valid for one year. When we told her that was unacceptable, especially considering we had paid for one their most expensive and supposedly nicest rooms for the night, she said "well I guess I can apply the discount to this stay..."

30% off of a room that for all purposes should have been deemed un-rentable.

On top of our horrible room, guests were allowed to run through the halls at all hours of the night yelling. The elevators smelled like someone had been chain smoking in them all night, there were beer & liquor bottles littering the parking lot and common areas.

This place is the worst hotel I have ever stayed at, and I would never recommend it to anyone. For a large hotel chain they do not seem to have customer service standards, room standards, or cleanliness standards. Save yourself the headache and go somewhere else... anywhere else.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brooke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 25 May 2014

we attended a wedding in Pike in May. The hotel stinks like an ashtray, Arizonas looks fresh out of the 80's, it was easily 80 degrees in the banquet room, banquet bar was ill-stocked & staffed. All around poor, from first impression to the bitter end. Ick!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WillyJilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 22 April 2014

The hotel seemed nice online and even during check-in, but our experience from there was nothing but disappointing. Our room didn't seem that clean, the bathroom had old tiling, and the television had local channels only, which was okay, except it was mostly static. The pool area had old beer bottles and pizza crusts laying around it. And both my boyfriend and I were queasy after eating in the restaurant. I felt that I had grossly overpaid (because it was a summer vacation, the prices were higher). The place had a very run-down feeling and if I hadn't prepaid, I wouldn't have stayed there at all.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jlips77 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karianne O, General Manager at Americas Best Value Inn & Suites-Shakopee/Minneapolis, responded to this review, 24 April 2014
We are very sorry for the experience you had last summer! We are under new ownership since your stay last summer and undergoing renovations at the property. I hope that you will stay with us again and am confident you will recognize the improvements and changes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn & Suites-Shakopee/Minneapolis

Property: Americas Best Value Inn & Suites-Shakopee/Minneapolis
Address: 1244 Canterbury Road, Shakopee, MN 55379 (Formerly Lexington Inn & Suites-Shakopee/Minneapolis)
Phone Number:
Region: United States > Minnesota > Shakopee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Shakopee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Americas Best Value Inn & Suites-Shakopee/Minneapolis 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Americas Best Value Hotel Shakopee
Americas Best Value Inn And Suites
Canterbury Hotel Shakopee

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