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“Awesome Place, Awesome Staff”

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Castaways Moreton Island
Certificate of Excellence
Reviewed 24 March 2014

My Fiance and I have just returned from our Glamping experience this weekend on Moreton Island. We cannot speak highly enough of this place. The tents were fabulous and clean, great bed and hot shower! The meals provided were also great. For Dinner we were provided steak and 3 Veg (Fresh Snapper in my case as I don't eat meat). The breakfast pack included bacon (vegetable patty), eggs, baked beans, toast and juice. The cooking facilities were generous and very clean. There is also a store at Castaways where you can purchase cold drinks, snacks and even a lovely latte! The caretakers are fabulous and deal with any hiccup immediately, making you feel very welcome.
From the moment we landed on Moreton from the Micat we were treated amazingly by the friendly staff. We were transferred by troopy up the beach to castaways and back to Tangalooma for a snorkel around the wrecks. The beach at Bulwer is amazing and secluded, we pretty much had the place to ourselves! Snorkeling the wrecks out the front of your Glamping tent is also a treat.
Whilst there we saw A Sea Eagle catch a lizard, friendly Kookaburras landing on our tent, curlews and other native birdlife. You also have the opportunity to see Sea turtle eggs hatch and dolphin pods swim by.
Whilst snorkeling Tangalooma we saw many colourful reef fish, stingray, wobbegong, turtles and others.
We walked down to Tangalooma resort to have a look around and buy some lunch, we wish we hadn't as it tainted our visit. The place was old, run-down, overcrowded, commercial and stressful! The food was horrible and overpriced, we couldn't even eat it! The staff were not helpful or knowledgeable; we have not a good word to say.
We will definitely be back to Castaways! Its the way an island stay should be!

Room Tip: All Glamping tents are well located!
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  • Stayed: March 2014, travelled as a couple
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1  Thank Tango85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moreton Island A, Public Relations Manager at Castaways Moreton Island, responded to this reviewResponded 9 November 2015

Thanks so much for your wonderful review - we love happy customers!! Hopefully you come back again soon and review us again!

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124 - 130 of 146 reviews

Reviewed 19 March 2014

Away from the crowds of tourists in Tangalooma this place is also great value for money and an excellent base for exploring and island adventures. The beach is under 5 minutes walk away and is a-m-a-z-i-n-g. Though no waves for surfing. Pods of dolphins come up very close to the beach near the fishermen.

The glamping tents are great - though not sure how they will age as they were brand new when we visited - but there are real beds and hot showers and a convenient camp kitchen with fridges. There was a Brahmini Kite nesting just near our tent which was great. Bush-stone Curlews cracked us up with their freezing and weirdness.

  • Stayed: November 2013, travelled as a couple
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1  Thank PepiPreslava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moreton Island A, Guest Relations Manager at Castaways Moreton Island, responded to this reviewResponded 9 November 2015

Thanks so much for your lovely review, we're glad you had a great time on Moreton Island. Hopefully you can come back soon and review us again!

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Reviewed 18 March 2014

We recently had a visit from a long time school friend from the UK and wanted to show her a "different Australia". Having been to Central Moreton Island many times staying at Tangalooma (we love that place), we thought we would venture over and take our 4WD for the first time and stay in the Glamping tents at Castaways, Bulwer.

Reading the reviews below, there appears to be mixed reviews but I notice some reviews are for the older cabins versus some of the other reviews which are for the Glamping Tents which only opened in July/August 2013. We stayed in Glamping tents 8 and 9.

These were fantastic. Check-in was delightful with Sue (the Manager). She was very welcoming, pleasant, (funny dare I say) and also very informative with directions to some of the more popular destinations on the island...and forthcoming with a map and advice on local conditions. Prior to arrival, a very informative information pack was emailed to us.

The boarding of our vehicle and ourselves onto the MICAT vehicular ferry was very efficient adn friendly. After letting my tyres down for the arrival onto Moreton, the first deck is airconditioned and has a very good quality onboard cafe etc. The top deck has excellent undercover yet outdoor seating for some great snaps and views. The transfer is actually part of the fun of the holiday.

Although transfers can be provided for foot passengers, we took our own 4WD and after landing on the beach, it is a very pleasant 4WD trek to the resort at Bulwer. (Note the resort is not at Tangalooma Wrecks...the barge arrives there, but the resort is about 30 mins away by 4WD at the Bulwer Wrecks)

Despite check-in being clearly advised as 2pm, we were allowed to check in as soon as we arrived. The tents are very well made. Spacious and very clean. A heavy canvas is supported by metal framework. Timber flooring and outdoor decks (supplied dwith a table and 4 chairs on the deck to enable afternoon drinks with other friends), there is a nice large rug on the tent floor and bedside table with a full Queen Size innerspring bed/mattress which was more comfortable than the one at home! Sleep was no problem.

The tents are very well ventilated and FULLY screened. Insects were not a problem at all. The ceilings are very high meaning you can stand and stretch your arms without touching the ceiling.

The timber floors have gaps in them which make if very easy to sweep out any sand that may stick on your feet and even the gaps are fly screened.

Then there is the separate bathroom in each tent. Full shower (great pressure), vanity unit with sink and a separate flushing toilet. Very well set out.

Lighting is solar and there is very good lighting, but no power points in the tent for obvious reason. Although if you need to charge your phone, there is a point in the communal kitchen.

The communal kitchen is very weell organised. 3 - 4 clean bbqs, a gas stove and oven, kettles, two fridges (1 for the meal packs, the other for general storage), lots of tables and chairs and a great sink and preparation area. There is free Tea and Coffee...plus all utensils and cooking oil are provided.

The breakfast packs were awesome. Bottled juice, eggs, bacon, bubble and squeak fritters, beans, toast etc. Dinner packs were nice but some of the "accompaniment" options were a little strange.

All in all, there was very little that I could criticise and anything that you could poke aroudn to find out, was more than offset with the friendliness of the staff, but more importantly, this fantastic idea to camp without the hassles on one of the most pristine islands in Australia. There is no pool, but with the fantastic beach and clear water only 100metres away....you don't need one.

We were so impressed by the Glamping that we are making it a plan to come here every year!

Definitely put it on your list!

  • Stayed: March 2014, travelled with family
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3  Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moreton Island A, Guest Relations Manager at Castaways Moreton Island, responded to this reviewResponded 9 November 2015

Thank you so much for your great review! Hopefully you get a chance to come back and see us again soon!

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Reviewed 2 February 2014

We stayed in glamping tent no. 3 and we really enjoyed our glamping trip at castaways. The crew was very friendly and helpfull, the tent was very spacious, clean and the queen size bed is very good. Every morning and evening food was provided. For us: this is the best of camping and the best of a hotel combined in one experience! We would definitely recommend it!

  • Stayed: February 2014, travelled as a couple
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4  Thank jessie_lippens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moreton Island A, Public Relations Manager at Castaways Moreton Island, responded to this reviewResponded 9 November 2015

Thanks so much for your lovely comments. We hope that you can come back and visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

First of all, let me acknowledge that I was aware this experience is only new since opening in July of this year. Because of this, I am sure there will be many tweaks that will be made that will better this experience.

I just want to provide an honest up to date review of our personal experience.

We arrived for 4 days to celebrate our 6th wedding anniversary. The whole booking process was quite easy and we had been to Moreton Island many many times over the last 7 years. However in the last 4 years with the closing of the combie trader, living on the north side of Brisbane we made the trip less frequently.

We welcomed the idea of a glamping experience which would mean we could experience Moreton for a few days without the lugging of tents and the overall packing/unpacking.

When we first arrived we were early and unable to check in until 12:30 which is still early. What a bonus.

We got told which tent we were in and this was tent 1. The tent was impressive. Nicely set up, small bathroom which was even nicer.

We could not get over the island and how quiet and was and only two people in the glamping site were around upon our first night.

So here is our view what was great... What could be better and what exceeded our expectations.

1st: The set up was great. Nice spot and only a 5 minute walk away from the beach.
2nd: The food was amazing! The dinners were spot on a nice mix of meat and salad which were genoursly portioned. That cook is doing something right!
3rd: The kitchen area was tidy and made it great to also have a chat to those camping near by.
4th: The tents were SPOTLESS. The bed was comfy and pillows were great too.


What was not so great:

1st:The miscommunication! There seems to be a great deal of variance in what the booking girls tell you in Brisbane to what occurs on Moreton.. We were told we would have bacon and eggs every day or similar. We got a mix between bacon and eggs and continental.. Whilst we appreciate that we would not get bacon everyday, we like to have a big breakfast on holidays as to not need to have lunch.... First day bacon, Second day continental. We would of been fine if that was mentioned to us but we were told that no we would have bacon eggs or similar, we don't put bacon and eggs and continental as the same brekky... We would of been more then happy to bring our own, if we had been told. When asked at the shop we were told it was mixed like this so it was not the same. Frustrating not just on our behalf but other campers who were told the same thing..

Unfortunately the miscommunication does not end there and I would suggest making sure when you arrive what you have been told is what you get.

2nd: Sadly, I am not sure if they were happy to have us there. The shop upon leaving did not ask as how our experience was and this was a sign to me that they could not care less how it was. Unfortunate. My husband did not like this and because of other things combined this affected his experience greatly. It truly is the people who make your stay and whilst most in the shops were fantastic, that was just the overall feel. When others write reviews, usually you will notice how others comment on how the managers/owners shape the experience and whilst some many not like it, it is true.

3rd: Luckily I went to get some hot chips at around 2 on the Saturday and was told the kitchen was closed for the entire day as there was a wedding.. This is all fine and good if we knew! But we did not have a dinner pack arranged so due to us being told that they were open from the call centre, I momentarily freaked out. We had already missed out on dinner the night before as we planned to eat and went to order at 8pm but the shop was closed. * We had asked earlier that day and told it closed at 9pm order by 8pm. *Must mention as soon as I told them "we have no dinner" The chef promptly put together a yummy pack for dinner and also included bacon and eggs for the following day. Grateful for this but what if we never wandered into the shop at 2pm?


4th: Fire pit. There is a fire pit but no wood? There were kids there who collected some wood but as it was something we were looking forward to, disappointed it was not stated to us oh woods here and you can start a fire ect instead it was just there and from what we seen you had to buy it or it was not provided?

5th: A broom so we could of swept up and kept it a bit more tidy as well as a table in the tent would of been nice and there is room for it. Perhaps one more bar of soap? Also, please put the tide times on the board outside and maybe weather forecast? Nice to have and unsure why this was not on there.


6th: It was our anniversary and would of been nice to have had a little something to celebrate that, especially since I was asked when we booked.


So what was great and overall?

Having this option available to us. Just the idea of having a mid point between camping and accommodation at a reasonable price is fantastic. The location. I LOVE Bulwer. Or should I say I like it. It used to have that small community feel and great little chat with the locals, pictures on the board of locals, holiday makers fishing, 4x4's that got stuck.. Just a great little board to share with others what Moreton meant to many. I was surprised that this had been taken away... Especially since MiCAT is a family business.

It was nice however to see the shop get the upgrade and have more variety and availability. Yes, the items are expensive but you expect that with the distance and effort taken to get everything over. Just nice to have it there, if needed.

Would we be back? Hmmm. Jury is out on this one. I would say yes, hubby says no. I suppose it was great but there was many things that were lacking but again this comes from teething problems at the start of any business and I hope all points are taken into account.

I can tell you after travelling the world with a favourite for little boutiques, this place is no different and the main things is attention to details that should be given at the check in point and continue through out the stay. Perhaps, asking how our stay is going and also clearing out the fridge after campers left and there was food was still in there.

I could see how the little touches if added could really make this place incredible. Such as a little baby powder and a note to enjoy your stay and keep the sand off your feet at night. Hint to those hitting the beach for the first time perhaps but a nice little touch.

These are what people will take pictures of and post on facebook and then voila! You have free promotion. Nowadays that is what people want, to have the extras and these can be included easily with little cost.

Also have feedback sheets around for those who don't head to trip advisor. It shows that you guys care and to be honest, that is what those who come to stay look for, that their opinion matter and you are willing to make adjustments to cater.

The island was quiet, much more so then recent years when we used to see many vehicles pass us and there was a few empty campsites. In the same note though, it was nice to have the peace and quiet just not what we were used to.

A few notes from other campers we spoke to;

They said there experience with the shop was less then enjoyable and they felt to be more of a bother with the questions and feedback.

Walk on's have no information available to them *as told to us. This should be a must. Ideas of price for taxis to certain places and it might be handy to look at setting up a place with shade out at the beach for those that can not carry their own on. *Even at a reasonable cost.

They also commented on the lack of communication, being told one thing and then another upon arrival.

The walk ons mentioned to us, they seemed to be treated more like cattle then Welcome upon pick up!

So that is it. Our review. All in all, a great addition to the island and what a great break to have before Christmas.

Gratitude!

Room Tip: Bring a broom and baby powder to put on your feet so the sand won't stick to your feet at night!
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  • Stayed: December 2013, travelled as a couple
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8  Thank Thailandtams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra B, Manager at Castaways Moreton Island, responded to this reviewResponded 29 December 2013

Thank you so much for your feedback – we really appreciate the time you took to tell us the positives as well as the negatives, we don't often hear about what we're doing right so it was great to hear how much you liked the glamping site! We are delighted you had such a positive experience! Thank you too for the suggestions you have made to improve the experience - we rely on honest feedback to improve the areas where we haven't quite hit the mark, and as you mentioned, having only been open for a few months and with Simply Excellent Service as our company goal, we are definitely still looking to improve where we can.

In fact, we have recently been running a series of surveys with some of the glampers who have visited recently to get a better picture of what is working and where we can still improve, and while we were delighted to discover that the majority of our guests love the Moreton Island Glamping experience, there are a couple of areas that we could definitely improve on. As a result of our surveys, you'll be pleased to know that we are making a few changes to the team at Castaways. We take constructive feedback very seriously and I'm sure that you will see some very positive improvements over the coming months, particularly with regards to communication between our on-island and off-island staff, as well as aspects of the customer service experience at Castaways.

We do hope that you'll return to visit us soon and let us know what you think!
Thank you again, we do hope to see you on Moreton Island again soon!

Best wishes,

The team at Moreton Island Adventures

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Reviewed 10 November 2013 via mobile

We stayed in room no. 4, right above the restaurant. The unit is so dirty,floors sticky, dirt marks on the walls and fridge, inside of fridge had food spillage from previous occupants stuck to the shelves. Unit caters for 5 people,yet only 2 mugs available,which needed to be washed before it could be used. Bathroom has old dirt and grime in the corners of the shower. One of the bedrooms' windows flyscreen is held together by brown packaging tape and no cupboard doors. TV did not work at all. Kitchen had a repair done to the floor,leaving an uneven surface causing a trip hazard. The communal BBQ area is awful and after seeing the state of the grid we were
Forced to prepare food inside. The restaurant could do with a good pressure cleaning as it is obvious that this has never been done. We will never go back. Even though we knew the accommodation would be basic, we still expected reasonable level of cleanliness but this place did not deliver.

  • Stayed: October 2013
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5  Thank ChelseaJazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIA-Castaways, Manager at Castaways Moreton Island, responded to this reviewResponded 11 November 2013

Dear ChelseaJazz,

Thank you first of all for your feedback - we rely on honest feedback to ensure that we can improve our service going forward. However, I was most dismayed and ashamed to read of your experience at Castaways – this is certainly not how we like to operate our business, as you will see from many other reviews on our accommodation, so we take your feedback very seriously. We would like to offer you a free return trip to Castaways, staying either in one of our units or in one of our new Glamping tents, as you prefer – so that you can experience Castaways as it should have been. I sincerely apologize for this incident and assure you that it is not our intention to subject any of our customers to such a poor experience. We pride ourselves on being a family business with the core value of Simply Excellent Service, but it seems that in this situation, we have let ourselves down. Please call us to give us your contact details, and we will send you a booking reference for your free trip.

We look forward to welcoming you back to Castaways.

Best wishes,
Jaydene
Moreton Island Adventures Team

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Reviewed 27 May 2013

We just got back from castaways on sunday 26/05/2013. We went to celebrate my 25th birthday. Not what i expected for the price! I assumed for the cheaper range of accomidation on moreton island we would end up in a run down cabin in the middle of a run down town.. But it was completely the opposite! the cabin was beautifully decorated! very clean and open, fully equipt for cooking. The staff are beyond friendly and helpful and made our stay even more enjoyable! we spent the whole time just walking around there beautiful town with no shoes on (all sand) and exploring the old war sites! and of course the beach. truly one of the most relaxing holidays i have ever had! ...can not say one bad thing about it. thankyou so much castaways!! :D We will deff be back soon.

Room Tip: We had the cabin closet to the shop i think it was number 2.
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  • Stayed: May 2013, travelled with family
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1  Thank Suzanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIA-Castaways, Manager at Castaways Moreton Island, responded to this reviewResponded 31 May 2013

Good Morning Suzanne L,

Thank you for your positive feedback about your stay and experience at Castaways on Moreton Island.

We are pleased to hear that you had a great time on the island exploring and relaxing
We look forward to seeing you again soon.

Kind Regards,
Moreton Island Adventures & Castaways Accommodation Team

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Additional Information about Castaways Moreton Island

Address: 100 Moreton St, Bulwer, Moreton Island, Queensland 4025, Australia (Formerly Moreton Island Eco Lodge)
Phone Number:
Region: Australia > Queensland > Brisbane Region > Moreton Island > Bulwer
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Bulwer
Price Range: £56 - £94 (Based on Average Rates for a Standard Room)
Number of rooms: 11
Official Description (provided by the hotel):
If you love the idea of getting out into the great outdoors but can't stand the creepy crawlies, sandy bed or thought of needing a shovel to go to the toilet, glamping's probably the answer! We've got 9 beautifully furnished tents, complete with a queen size bed, private ensuite and veranda overlooking the giant Moreton Melaleuca trees. When you're glamping, there's no tent to pitch, no sleeping bag to unroll, no fire to build! Glamping is a way to experience the great outdoors without sacrificing luxury. The beach is just a short stroll from your front door (well, tent flap), you can grab a meal at the on-site cafe, cook on the communal barbie in the camp kitchen or just put your feet up and enjoy a glass of wine knowing you're not facing another night of sleeping on a half inflated blow-up! We have a mixture of 2 person and 4 person tents nestled amongst the giant Melaleuca trees of Moreton Island, with pristine beaches 100 metres from your door. A Glamp kitchen is also available for our guests to use, including tea & coffee making facilities & Barbeques. If you are bringing your own 4WD vehicle, Bulwer is a short drive to the Cape Moreton Lighthouse (see the whales in season)Champagne Rock Pools and Honeymoon Bay, which are some of the most spectacular sights on the Island. No 4wd? No problem, we can arrange on Island tours that include snorkelling amongst amazing amounts of beautiful fish at the wrecks and sandboarding down massive sand dunes. Castaways has an on-site restaurant so you'll never go hungry as well as a convenience store for all your holiday essentials. Moreton Island is a secret holiday paradise! ... more   less 
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