We got engaged here, spent our honeymoon here, and decided to make an effort to make an annual trip back. First, the location of this place is great. It can be very peaceful and relaxing, and was during our first 2 trips on non-weekend days. The negatives about all 3 trips are this place is absurdly overpriced, run down, and shabby. We stayed in the same room 3 years in a row, and every year mentioned several maintenance issues. After 3 years not a single issue was fixed including a door that didn't shut or lock properly, and rattled all day and night. Imagine the relaxing night of sleep you'll have when it sounds like someone is trying to get into your room every time the wind blows or someone walks by your room. You can tell the owners of this place aren't investing a dime in maintenance. Honestly, if not for the sentimental value we never would have returned. On our last trip we had the same issues as always with our run down room, but also had several new issues. The heating system was not working so the whole place was 80-90 degrees including our room, we had people partying outside our window until 2 AM every night, our hot tub and shower were full of dead bugs, the mattress was lumpy and uncomfortable, and we generally had a terrible stay. We mentioned all of these concerns to staff, and they did absolutely nothing to address any of them. After spending a ton of money for a long weekend get away we left exhausted, frustrated, and very unsatisfied. We asked the front desk person, a manager, and even higher up managers via email after we returned home what they would do to make it right, but they either did nothing or never responded. I was lukewarm on this place to start with because you’re paying a lot for a run down hotel with a view, but after seeing how they do not address customer concerns or attempt to make things right after they've ruined an expensive weekend I would never recommend this place to anyone. Problems happen, but a decent hotel would attempt to resolve those problems during and after our stay. There are better places to stay up and down the north shore.
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- Also Known As:
- Grand Superior Hotel Two Harbors
- Grand Superior Two Harbors