I booked a suite, one of the pricier rooms for 1 night during Moondance Jam. We arrived at 1 p.m., not realizing that check in was 4 p/m. (I've never stayed anywhere with such a late check in) We were told the room was not clean yet, check back in an hour. I checked back every 1/2 until 4 p.m. when the room was finally "clean". Now- if there was a strict 4 p.m. check-in policy & someone would have told me, I wouldn't have wasted my entire afternoon. We left our bags in the room & went to Moondance, returning around midnight. The room was FILTHY!!! There were belongings from other guests in the hide-a-bed, toothpaste in the sink, tape stuck on the ceiling, dusty furnishings, YUCK. I contacted customer service & was told they send a voucher for another stay right away---2 week later, still don't have it. Doubt I'd stay there anyway.
- Also Known As:
- Northern Lights Hotel Walker
- Northern Lights Hotel And Casino