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“Rating based on the rude staff”
Review of Days Inn Winona

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Days Inn Winona
Ranked #4 of 7 Hotels in Winona
FLORIDA
Level Contributor
103 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Rating based on the rude staff”
Reviewed 8 July 2012

I stay @ a lot of Wyndham brand hotels every year (30 plus nights) & hotel wins the rude staff award. The front desk had to loudly announce my credit card was no good & they needed a different one. I knew there could not be an issue, so I called the company, THEY HAD ENTERED THE EXPIRATION DATE INCORRECTLY. When I told them the issue there was no apology. The apparently enjoy embarrassing their customers.

The hotel is in need of attention. The parking lot, looks, worse than that of an abandoned property. The halls are dimly lit & it may have been remodeled a while back, but they are letting it go again Many better choices in Winona

We had to go to WInona for family emergency. Too bad this place made it even more harder

Room Tip: pick another locations
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank FLORIDASIB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winona420, General Manager at Days Inn Winona, responded to this review, 18 July 2012
Dear FLORIDAASIB,

Thank you for the comments. It is thru guests who take the time to give honest comments that we are able to improve our hotel accommodations and services. We are however a little bit confused as you made your reservation online and therefore the credit card expiration date would be entered by you directly. In addition we recognized your credit card was entered incorrectly and tried to call your phone number prior to your arrival. Your comment about the parking lot looking like that of an abandoned parking lot seems odd. Our maintenance personnel pickup garbage and takes care of weeds on a daily basis, our parking lot is resealed and re-striped yearly and the manger and front desk staff plant new flowers every spring to add color to the parking lot entrances and flower beds. As you can see managing a parking lot is a group project that we take quite seriously both for the guests satisfaction and safety. As for your comments about the rude staff. You had requested an extra bed. On the final day you informed the staff that you had never used the extra bed and the manager kindly removed the charges from your bill. We certainly apologize if we announced your credit card was not working properly, but i can assure you that this was not done to embarrass you. Our staff regularly goes above and beyond the call of duty to make each and every guest feel at home. We have many guests that come to Winona for family emergencies and have received many kind comments on our customer service. With regard to the pictures that you posted online. We have stained the window casing, replaced the cable jack outlet, stained the door, and are in the process of replacing the lighting in our hallways with LED lights to offer more light in the hallways. Thank your for those comments as they have all been addressed. Once again thank you for taking the time to comment about our hotel but i invite you to give us a second chance on your next trip to Winona so we can show you just how hospitable and kind our staff can be.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Dilworth
Level Contributor
6 reviews
5 hotel reviews
Reviewed 13 June 2012

This hotel is located just off of HWY 61 and 14 in a good location. We were here for a softball tournament with other families. The room that we were in was a bit larger than some of the others. The 2 double beds were very comfortable as they have new mattresses in the rooms. The staff was friendly and helpful. The morning breakfast was like many others, fruits, cereals, pastries, bread, bagels, english muffins, waffles, coffee, juice and milk. We would definitely stay here again. There is no pool or elevator in this hotel and the only entrance is through the main doors to get in. You can get out the other doors, but they do not have access to get in as they remained locked from the outside.

Room Tip: Ask for a corner room if they are available.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Days Inn Winona, responded to this review, 10 July 2012
Dear Days Inn Guest,

Thank you for the kind words. As a small hotel we take security very seriously and this is why the main entrance is the only entrance we have for guest to enter thru. The back entrance is available to exit thru should your room be closer to the back entrance.

We look forward to your next visit to Winona and good luck with your Softball tournaments.
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Minneapolis, Minnesota, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2012

This place is simple. The staff was so nice and helpful. The rooms are small but very clean. My Daughter and I were there for New Student Orientation at St Mary's and just need a place to sleep. I would recomend, if you aren't looking for spacious and extras. We will definately be back.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Days Inn Winona, responded to this review, 10 July 2012
Dear Days Inn Guest,

Thank you for the kind words. We hope to see you on your next trip to Winona,
We are a supporter of St. Mary's University and as the closest hotel to St. Mary's we appreciate your business.
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Lakeville
2 reviews
Reviewed 22 April 2012

As a person with allergies it is great to find a No Pets Allowed motel! The entire staff was friendly and helpful. The room was clean and the breakfast area was good. An added plus - a short walk across the parking lot to a good restaurant.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel Group

Helpful?
Thank Gordon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Days Inn Winona, responded to this review, 10 July 2012
Dear Days Inn Guest,

Thank you for the kind words. In addition to the no pets policy the hotel is also 100% Non-Smoking. We hope to see you again on your next trip to Winona.
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Twin Cities, MN
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 December 2011

For the past 4 years I have been in and out of Winona a couple of times a year and this is my first stay at DI.

I arrived very early and the desk clerk was so friendly and accommodating!

We chose this hotel because of their apartment - we were in town for graduation and needed a place for family to gather. I stayed in a single room. Pleasantly surprised - very clean. It had a queen bed and a comfy chair with an ottoman.
There are rooms with the typical table and chairs if you want that.

Free wireless was easy to access.

Bathroom was a bit small, but had the curved shower curtain rod. I am tall - almost 6' - and the shower head was mounted high enough that I didn't have to contort myself to wash my hair.

The noise from the hallway was noticeable but not annoying - it was graduation weekend, so it was to be expected.

The continental breakfast was standard - waffles, etc. - but very good/fresh.

There is a Ground Round restaurant that is across the parking lot - had a meal there - typical "pub" food, but very good.

If I ever make it back to Winona, I would choose this place.

Room Tip: The apartment is a true apartment with a full kitchen, separate bedroom, large living/dining room, p...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoadJewel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Days Inn Winona, responded to this review, 10 July 2012
Dear Days Inn Guest,

Thank you for the kind words. We hope to see you again when your travels bring you to Winona.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2011

Don't know how anyone could rate this place "excellent." The carpet and bedding hasn't been changed in at least a decade. The whole place is dingy and depressing and just feels unclean. The beds are uncomfortable. I would never recommend this place to anyone. Not worth the $$ and it's so uncomfortable you may as well sleep in your car.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MKEcustomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Days Inn Winona, responded to this review, 10 July 2012
Dear Days Inn Guest,

We are sorry to hear that your stay was not to your expectations. We strive to make each stay a comfortable one. During your next stay with us, please do not hesitate to call the front desk should the accommodations not be to your expectations. We will do everything we can to accommodate you.
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joy il
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 August 2011

A very freindly and clean place and quite will stay there again front staff was very freindly and helpful and we ordered pizza from Sammy very good and they deliver to your room

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank janie19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Days Inn Winona, responded to this review, 10 July 2012
Dear Days Inn Guest,

Thank you for the kind words. We all love Sammy's pizza and hopefully you will visit us again during your next stay in Winona.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn Winona

Property: Days Inn Winona
Address: 420 Cottonwood Dr, Winona, MN 55987-1913
Phone Number:
Region: United States > Minnesota > Winona
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Winona
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn Winona 2*
Number of rooms: 58
Official Description (provided by the hotel):
A complimentary Continental breakfast is served each morning. Days Inn Winona also offers a fitness facility, wireless Internet access, and conference rooms. Onsite parking is complimentary. ... more   less 
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Also Known As:
Winona Days Inn

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