I was very disappointed with my stay at the Super 8 Biloxi (11/28/13 to 11/30/13). ROACHES, ROACHES, and more ROACHES. Was put in room 142 the first night and the next morning saw a few roaches and found a broken bed frame trying to kill a roach that ran under one of the beds. We returned to the room and roaches were running around in the bathroom. Used bug spray to kill 8 to 10 roaches in the bathroom and called the front desk. The night desk clerk came and checked the room and saw all the roaches killed in the bathroom. She offered to move my party to room 138 (same building) and upon checking that room, roaches were found in it as well. We were moved to room 308 in the main office building and the room was bigger and nicer (no roaches or broken bed frame). The night clerk told me to talk to the manager (Sal) the next morning about the problem and any compensation.
The next morning I went to the front desk and spoke to Dana. Explained what happened the night before and asked for the manager who was not in that day. Dana took my name and number and said she would have the manager Sal call me. I knew at that point I would NOT be hearing from the manager. She also told me that it was hit or miss to stay in one of the buildings on the property that might or might not have roaches.
It is unfortunate that paying customers are placed in buildings that have roaches and that the Super 8 Biloxi employees know there is a problem. Wyndham should be ashamed for offering a product like this. Would be a nice property if it were updated and properly maintained.
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- Also Known As:
- Super 8 Motel - Biloxi Hotel Biloxi
- Super 8 Hotel Biloxi
- Biloxi Super 8
- Biloxi Super Eight
- Super Eight Biloxi