4 reasons we will never return..#1...OVER CHARGED ROOM RATE AND IT WAS NOT AN HONEST MISTAKE..phoned hotel to reserve. Told Sat. night was $98.99 and Sun. night was $71.99. When we arrived I told Clara at the front desk that the internet rate was $89.99 and $60.99. She changed the rates for a room with 2 queen beds and asked me to initial the changes. When we checked out Clara was at the front desk and started to charge the higher rate and when I reminded her about the room change she changed the Sat. night charge to the lower rate but when the computer charged us the correct price for the Queen room at $60.99 for the Sun. night CLARA keyed in WRONG RATE and keyed in Sunday night price of $71.99 which was for the original king room which we did not stay in..She knew exactly what she was doing..VERY SNEAKY...We did not notice until looking at the receipt when we were a few miles away...# 2...WiFi only worked in our room if we held the computer ONE FOOT ABOVE THE BATHROOM SINK..Front desk told us " your room is probably in a dead zone"..not very helpful if you need to use your computer for work..We were told we would get a credit of 250 points for the inconvenience but I would have rather have the wifi. #3..At 8:30am we went to the breakfast area which was supposed to serve for another hour..There was one spoonful of scrambled egg and 2 sausage patties left. There were only 4 people at one table and the breakfast lady was wiping the counter by the coffee. I said " there's not much food left, I guess we'll have to go across the street to the Waffle House. She didn't say one word to me so we left...# 4..the walls are paper thin..the room next to ours still had the television on at 3am and we could hear every word....A VERY BAD experience...we stay in the area several days a year and will never return to this hotel.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Cypress Creek is conveniently located on the Mississippi Gulf Coast near the popular Casino row and many historic locations around Biloxi. Our hotel offers easy access to recreational opportunities including fishing, beaches and golf. Our hotel guests will also appreciate the variety of nearby dining and shopping options. ... more less
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- Also Known As:
- Best Western Plus Cypress Creek Hotel Biloxi
- Best Western Biloxi
- Biloxi Best Western