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“Great Service”

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Treasure Bay Casino and Hotel
Ranked #12 of 47 Hotels in Biloxi
Certificate of Excellence
Reviewed 18 June 2014

We had a room with a view of the beautiful pool and our room was very clean and comfortable. The staff are always very friendly and helpful. This was my 3rd or 4th time to stay at Treasure Bay and the staff has always been very helpful and polite. Will stay here again.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Debrah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 28 June 2014

Thanks so much for the review! I'll let everyone know what a great job they are doing.

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1,030 - 1,036 of 1,329 reviews

Reviewed 15 June 2014

A last minute reservation that ended in a very good stay in Mississippi. Hotel personnel was very polite. The room with poolside view was very nice with a balcony. Room service was superb. This was our first post Katrina visit, the transformation is breath taking. We had a very nice stay.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 19 June 2014

Thanks, Mary! We appreciate the review. Come back again soon, as we are constantly enhancing the property to make each experience better for our valued guests.

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Reviewed 15 June 2014 via mobile

The good: clean rooms, comfy beds, best beach, friendly staff, great pools.

The bad: no bath tub only a huge walk in shower

The ugly: very smoky the second you walk in the hotel. Yes it's a casino, but it stinks.

We would definitely stay here again.

  • Stayed: June 2014
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Thank Dana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 19 June 2014

Dear Dana,

I'm so glad you enjoyed your room. I also have good news for you - request a room with a tub upon your next reservation. The tubs on the 5th floor rooms are deep soaking tubs. You won't regret it.

See you soon!

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Reviewed 15 June 2014

other than house keeping knocking ( at least they said they were house keeping) on door at 1: 30 AM everything was great, very friendly staff, great stay, just across the street from beach, kids had a wonderful time

Room Tip: great location, just across the street from beach
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  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Leonard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 19 June 2014

Thanks, Leonard!

I appreciate the kind words. I will personally investigate the issue with Housekeeping. If this ever happens to you again, please do not hesitate to report to Front Desk.

See you soon!

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Reviewed 15 June 2014

Down for a girls' trip. Was able to check in early and get to pool. Great food bar at pool, with Joe bar tending, cooking, etc...

Our room was beautiful with an ocean view and large enough for the three of us. Super comfy bed!!!!

Had a great time playing slots and tables. Friendly dealers and waitresses. Will definitely return with my husband, soon!!!

  • Stayed: June 2014
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Thank Rocketdog0331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 19 June 2014

Thanks so much for taking a minute to review your time here! How nice, having a girl's getaway weekend! I am certain you and your husband will have an equally great time!

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Reviewed 14 June 2014

No complaints at all enjoyed my stay. A wonderful quiet place. Casino was great and right across from the beach. Always ask for the gulf view it was wonderful. First time for me in Biloxi for a trip. Good location. Buffet was good. Pool was great

  • Stayed: June 2014
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Thank Yolanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 19 June 2014

Hi Yolanda!

Thanks so much! Your review is much appreciated and we look forward to your next visit as well! Come back soon!

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Reviewed 13 June 2014

We arrived early (3pm) and were told that the rooms were not cleaned and not available to 4pm but she would call us if it did become available. No call. Clerk's attitude was not pleasant. The room was 2 queens that was the last room end of hall facing the beach. The air condition was loud enough to keep you awake and the bed sank in the middle.
New shower does not have tile on back wall that collects water.
Check out head clerk was unapologetic. We will not stay there again.

Room Tip: Pick a room close to elevator in the front section; quiet in the back by pool.
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  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Earleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 14 June 2014

Earleen,

Thanks fo taking a moment to write a review of your experience. I am very disappointed that you did not have a good time and that you were unable to relax and enjoy yourself. As you can read, the vast majority of our guests really enjoy great guest service and a comfortable room. I would love to have an opportunity to make your 1 star review into a 4 or even 5 star review. Please contact me at guestservices@treasurebay.com to discuss your experience and how we can make it right for you.

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Additional Information about Treasure Bay Casino and Hotel

Address: 1980 Beach Blvd, Biloxi, MS 39531-5214
Region: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Biloxi
#6 Casino Hotel in Biloxi
#13 Romantic Hotel in Biloxi
Price Range: £48 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Treasure Bay Casino and Hotel 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
A Biloxi landmark, the nine-story hotel tower faces the beautiful Gulf of Mexico. Recently renovated, the tower has 202 guest rooms, including eight Suites and eight Lofts. Rooms feature double or king-sized accommodations with plush fabrics, pillow-top bedding and imported furnishings all in keeping with the color scheme of the property. Additional amenities include private balconies, high definition televisions, Jacuzzi tubs, and walk-in showers. ... more   less 
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Also Known As:
Treasure Bay Hotel Biloxi
Treasure Bay Biloxi
Biloxi Treasure Bay Hotel

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