We regularly visit Biloxi and stay at the Beau Rivage, however they were sold out on a last minute stay. We had received flyers from the IP for a comp stay and food credit so we thought we'd give it a try. After checking Tripadvisor for reviews (as I ALWAYS do before booking a trip) I was a little apprehensive about this hotel, they had some questionable reviews. We had gambled here last year and weren't impressed. We overcame our hesitation and called the hotel and were informed they had rooms available and comped us a night. Upon arrival, we found the lines to check in a little long and it took about 15 minutes to check in, not bad. The room was one of the newly remodeled rooms with a great view of the bay. Very nice, very contemporary, we were impressed. The bed was very comfortable, the room clean and all was well until the a/c started up. Wow, it was so loud I thought maybe there was an airplane flying by. We considered asking for a different room but didn't feel like moving all of our stuff. Turns out it was fine! I slept like a baby, guess I was tired from our trip and although I am a pretty light sleeper, the noise didn't keep me from a good sleep. The food had received mediocre reviews and that was a concern as I am picky but we ate at the cafe and the buffet and it was very, very good. Management: Please note that the service in the buffet (Ann) and in the cafe (wish I could remember his name), was excellent! Even the security guard in the casino gave us help when we couldn't remember where we parked. I am a frequent traveler and I noticed that everyone we came into contact with had customer service training. The service was consistently excellent! Nice job! Not sure what the prior folks were complaining about but we were very happy with our stay overall. If you're an extremely light sleeper, I would ask for a quiet room. We were very impressed with the IP and would definitely consider staying there again in the future. If I had to complain about one thing, it was the drink service. We got one drink but it was very hard to find servers again and we gambled for several hours. If you haven't been there in a while, give it another shot, the upgraded rooms and facilities are definitely first rate, comparable with one of the nicer 4 star casinos in Vegas. Most Important: the top floor of the casino is non-smoking. THANK YOU IP FOR PROVIDING A NICE LARGE AREA FOR US NON-SMOKING GAMBLERS. IT IS VERY MUCH APPRECIATED!!
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- Also Known As:
- Ip Casino Resort Spa - Biloxi Hotel Biloxi
- Ip Hotel Biloxi
- Imperial Palace Hotel Biloxi
- Imperial Palace Ms
- Biloxi Imperial Palace