I first went to the Beau because of the free flights and played my bankroll there. They became too tight so decided to make the Hard Rock my casino of choice and got to Double Platinum. The Hard Rock is looser than the Beau but no free flights of course. So have to drive all the time from Florida now. That being the case I thought maybe the IP I heard so much about on a slot forum I subscribe to would be my new casino since the Hard Rock host was neglectlng me. Two stays were uneventful and place really seems to being going to seed. The rooms are shabby and old school. Looks like furniture from a garage sale of old stuff. Being the glutton for punishment I thought to give them a third try for my 25th wedding anniversary. Called to make a comped reservation for September 7th on the phone and the girl was snooty right off the bat by chiding me for not using the internet to book it. Plus when I told her about my anniversary she acted like what's the big deal. Maybe she was having a bad day but I did not feel the welcome vibe. More like, "I have better things to do" vibe. Relayed that to management by email but they never got back to me so I am thinking of just cancelling the reservation and again staying at the Hard Rock. At least they seem to like me being there even if the host basically blows me off and never keeps his promises. Don't know who is running things at the IP but they better get their act together or they will lose customers due to indifferent help.
I wasn't going to write a negative review of my trip in May but since this recent booking episode I figure might as well put my two cents in. Oh, and for what it is worth this is the only casino buffet my wife has ever gotten food poisoning at. She was in the room most of the trip throwing up. Not a good trip. Hope this one goes better since it is our 25th wedding anniversary.
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- Also Known As:
- Ip Casino Resort Spa - Biloxi Hotel Biloxi
- Ip Hotel Biloxi
- Imperial Palace Hotel Biloxi
- Imperial Palace Ms
- Biloxi Imperial Palace