I will never try Red Roof again. Extremely bad service! We had reservations at the Red Roof in Brandon, MS. I had said we would have a late check in. At 8:00pm as we are walking into the hotel I get a call from the hotel. She hung up once she was aware we had arrive only to tell us they had over booked and she didn't have any rooms. In the middle of the conversation she took 2 calls, and helped someone else. I waited 15 minutes again for her to say they were over booked and the other hotels didn't have room either. We had been in the car driving from TX for 10 hrs. She said they were aware in the morning but I was just now getting the information. It was corporates fault for taking more reservations. We had booked over a week prior. I had to drive another 1 1/2 hours with my 2 children and pay double what my reservation at this location. She didn't say sorry, she didn't have any other comments other than they were booked and basically silent. When I asked for the manager - she said it was her. I then asked for Corporate # and she said she didn't have it. She gave me the name of the owner and a number but when I walked out and called, it was the wrong #. I went back in, she gave me a new # which was the # to the hotel! Very unprofessional! On a side note while we were waiting my son used the bathroom near the lobby and mentioned there were no supplies.
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- Also Known As:
- Red Roof Inn Brandon
- Brandon Red Roof Inn