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“Poorly managed hotel”

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Holiday Inn Express Hotel & Suites Canton
Ranked #3 of 8 Hotels in Canton
Dayton, Ohio
1 review
“Poorly managed hotel”
Reviewed 1 February 2014

Not up to ihg standards. Should not have HIE flag. Odor in hotel, Had to change room 3 times to find tv that worked. Not attentive service when check in. Small point but only IHG property i have checked in that did not even had bottle of water for Platinum but not surprising. Other small things. Owner pinching pennies. Stay at Hampton down the road.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Canton, responded to this review, 17 February 2014
Dear Warren R,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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59 reviews from our community

Traveller rating
    19
    16
    13
    7
    4
See reviews for
13
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21
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Arlington, Virginia
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 November 2013

This property is well-maintained and the staff is very accommodating. A colleague and I spent three nights while nearby on business. I had a problem with my first room which was rectified immediately at the front desk. The breakfast is perfunctory, but adequate, and the manager's evening reception is a plus. While not a problem for me, I will say that the group of 6-8 guests who gather in front of the entrance every night to smoke and drink beer, does not present a very good image to arriving guests.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 167Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 September 2013

Had a great stay there after having to change rooms from the first room we had as the room wasn't all the way clean so got a new one and from there everything went good. The breakfast was really good we stayed there from july 3 2013 and left july 7th 2013.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea198406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawton, Oklahoma
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2013

gps took us in the back way told the hotel front desk person and she said they need to update it so , you can come in the front side down the freeway. other then that the room was clean and the food was great for free, will stay here again like it a lot ,.....was in town for the 4 of july weekend ...front desk people was great and the cook for was always ready to help you with anything...

Room Tip: away from the pool......
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lttina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston
Level Contributor
262 reviews
182 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 21 August 2013

We were checked in efficiently. Their carts either had flat tires or very wobbly wheels that were close to falling off, making it difficult to get our heavy load to our room. Walking into the room, we noticed immediately the heat ...no air had been turned on before our arrival, & a framed picture was missing over the bed. We did get a flat screen TV, microwave & fridge though. There was no desk, but we did get a small table with chairs. The room appeared clean overall until I noticed the bottom of the shower curtain was mildewy. I also almost tripped while taking a shower due to the slick bottom. The toilet flush knob was broken, so we had to open the top to flush. The printer in the business center was out of ink, but the desk clerk printed out an item for us. The beds were comfortable & we slept well. Breakfast was interesting...the cereal was stale, limited bread choices, & the refrigerator was freezing the food, making the boiled eggs hard as rocks & discolored. Immediately after reporting these problems to the kitchen staff person, she took care of us very well, bringing us out new boiled eggs, fresh cereal & even some wheat bread that I had requested. Even through we had problems, we had stayed on minimal points & were fine for a single night. At check out, the front desk woman said that the hotel is going through renovations & the problems are being addressed.

  • Stayed August 2013, travelled on business
    • Sleep Quality
Helpful?
Thank muchfuntravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Canton, responded to this review, 4 September 2013
Dear muchfuntravelin,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Canton hotels

Mississippi USA
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 August 2013

For the most part, this place was pretty good. The staff was very friendly and helpful and the breakfast attendant really stayed on top of things in the morning , making sure everything was clean and well stocked. The manager on duty the night we were there was very accomodating and patient with the numerous requests I made. The only problems I had was that the bed wasn't as comfortable as I would have liked,and the first room we were assigned to had an overwhelming smell, but all I had to do was tell the lady at the front desk and she took care of it right away by moving us to another area. I can"t give this one a perfect score but it wasn't too bad considering everything else.

Room Tip: second floor has an odor
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justbutterbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 July 2013

This property is on a service road and not easy accessible. The motel had an odor, but the check in was good and the night service desk guy was extremely helpful. I used Priority Points, otherwise I wouldn't have stayed. The breakfast was predictable, with not much of a selection. It was late, and we were tired, but if you have another option, use it.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank breeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Canton, responded to this review, 1 August 2013
Dear breeland,

Thank you for being a IHG Rewards Club member and for leaving us a feedback. I appreciate your positive feedback on our front office staff and check in experience. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. However, I am sorry that you found our location not easily accessible. Please accept our sincere apologies for any inconvenience it may have caused you. Your patronage and support to the hotel is very important to us and I hope you will give our hotel another try.

Once again many thanks for your feedback.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Canton

Property: Holiday Inn Express Hotel & Suites Canton
Address: 157 Soldier Colony Rd, Canton, MS 39046-9783
Phone Number:
Region: United States > Mississippi > Canton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Canton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Canton 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Canton, Mississippi hotel is the perfect place to stay during your vacation! Our new Holiday Inn Express Hotel and Suites Canton offers comfortable accommodations that are close to many sites where movies were filmed. Self-titled 'the Movie Capital of Mississippi,' Canton has hosted more than one movie crew. Canton is a historic town, which is one of the reasons why it has been featured in several major motion pictures. Just minutes from our Canton hotel is the historic Madison County Courthouse, where you can take a tour of the two movie museums and see what Hollywood projects featured this beautiful building. Canton is also known as the 'City of Lights'. Our Mississippi hotel is near the yearly Victorian Christmas Festival, which features a rare display of Christmas lights and exhibits. Located on Interstate 55, two miles from downtown Canton, our Mississippi hotel is a great place to base your business trip. Nissan Motor Corporation, 84 Lumber Company and Daifuku America Corporation are less than six miles from our Canton hotel, and we're also just a short drive from Jackson, making the Mississippi Coliseum-Jackson and the MS Telecom Centre just a half-hour away. After seeing Canton s many attractions, you will be able to relax at our Canton hotel s outdoor pool or workout in our health & fitness center. Come stay at our Canton hotel and see the newest addition to the Movie Capital of Mississippi. ... more   less 
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