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“The Execllency of the Hilton Garden Inn”

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Hilton Garden Inn Hattiesburg
Ranked #3 of 34 Hotels in Hattiesburg
Certificate of Excellence
Reviewed 19 July 2014

I have traveled internationally and through out the US never have experienced such wonderful service from every staff person I met. The front desk staff greeted us as we approached the desk everyone who passed through the counter spoke and asked if we were being taken care of. Those who worked in the restaurant waited on us like a five star restaurant. They were extremely polite and accommodated our table in a manner in which I have ever received. Thank you Hilton, Rev. Dr. Alice Hubbard Crenshaw

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Alice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this reviewResponded 22 July 2014

WOW! We are truly delighted to know that your stay was EXCELLENT. The staff really enjoyed having your group with us for the week. I appreciate you taking the time to let the WORLD know of your experience with our staff and property.

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Reviews (443)
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320 - 326 of 443 reviews

Reviewed 18 July 2014

Rhonda, Rhonda, Rhonda!!! She will take care of you and make you feel like you're right at home. She was very attentive and had a lovely personality. She would be single most reason why I would choose this hotel over any hotel in the region. This woman understands the value of customer service. Great value for a hot and delicious breakfast.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this reviewResponded 22 July 2014

Thank you for your response! We really value and appreicate ALL of our team members and we do know that we have a true gem in our Rhonda! I am glad to know that you had a great stay and we look forward to you returning. Your comments will definately be passed on to Rhonda.

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Reviewed 17 July 2014

Good lcation, great hospitality, very clean rooms, and excellent food and service. Hotel and restaurant employess very polite and courteous. Comfortable beds. Very clean exercise area and pool. Will visit again.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Eloise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this reviewResponded 18 July 2014

Thank you kindly for staying with us while visiting the city. We value your feedback and are elated to know that you found the property to your liking. We look forward to seeing you when you return to the area and we promise to make your stay a great one.

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Reviewed 14 July 2014

From check in, which took forever, only one lady on desk and then people trying to check in. To the hallways which were stained and dirty, to the bathrooms which needed repairs, to the swimming pool which had a light that was turned on floating in the pool, wires and all, etc.. This place was a total rip. My son in law paid for two rooms (over $300.00 for one night) and it was a dump! If it was on my card, it would not be paid! When I told front desk about pool danger, they told me "that maintenance would check on it in the morning!" Meanwhile kids are in pool!
Do Not Stay Here!
:( rick

Room Tip: Do not chose any room in this hotel, ever!
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  • Stayed: July 2014, travelled with family
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1  Thank rickstrack46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this reviewResponded 15 July 2014

Thank you for your review. I apologize that the property was not up to par during your stay. We value you as a customer and appreciate your feedback. That weekend was a busy one for the staff as there were several groups in house and lots of children. We apologize for the incinvenience. All issues have been addressed and repaired.

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Reviewed 12 July 2014

Very nice Hotel. A little Pricey, but very clean and well designed. Can hear above you when the people are dropping stuff. The parking is good and there are a lot of restaurants near the hotel. The Breakfast is great as well as the host and hostesses. If the food is not on the buffet, they will cook it for you. I thought they should have better military rates.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank triplenet1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this reviewResponded 14 July 2014

We aimt to please and it looks like we hit the bullseye during your stay. Thank you for sharing your comments about the staff and the facility. Your comments and reviews help us to perfect our plan in our journey to provide ULTIMATE guest service and satisfaction.

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Reviewed 11 July 2014

This was a great place to stay. Beds were comfortable, room was very clean, staff was helpful, breakfast was great with the help being exceptional and the food very good. Fresh eggs, Crisp BACON, bananas, sausage links, with waffles, etc. specially made just for you, rest was just regular breakfast. Rhonda, the hostess, was delightful and personable to everyone. She made our stay, great. Adrian really knew how to cook well. We would definitely stay there again!

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this reviewResponded 14 July 2014

Thank you so much for staying with us. I forwarded your comments to my team members that you mentioned and they were ELATED to say the least. We truly appreciate you staying with us and hope to see you again in the future. We try hard to please each guest.

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Reviewed 9 July 2014

We were pleasantly surprised by the helpfulness of the staff and the cleanliness of the hotel. We had never stayed in Hattiesburg before and read reviews of some of the other hotels in the area that stated that they were older hotels and somewhat worn. With this in mind, our expectations were not high, but our one night stay was better than anticipated. Breakfast was very good and reasonably priced, so we didn't need to eat out. Will definitely stay here again!

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this reviewResponded 11 July 2014

Thank you for staying with us while you were in the city of Hattiesburg. I also appreciate you taking the time to complete a review of the property. The staff here has made a promise to provide ultimate service and a clean well appointed room for each and every guests. We loved having you stay with us and look forward to seeing you again in the near future.

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Additional Information about Hilton Garden Inn Hattiesburg

Address: 133 Plaza Dr, Hattiesburg, MS 39402-1350
Phone Number:
Region: United States > Mississippi > Hattiesburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 34 Hotels in Hattiesburg
Price Range: £81 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Hattiesburg 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Hattiesburg Hotel Hattiesburg
Hilton Hattiesburg

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