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“Pleasantly surprised”

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Candlewood Suites Hattiesburg
Ranked #11 of 33 Hotels in Hattiesburg
Certificate of Excellence
Moselle, Mississippi
Level 6 Contributor
120 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Pleasantly surprised”
Reviewed 17 February 2014

This was our first experience staying in a Candlewood. It is certainly a "no frills" product, but once arriving in our room we were more than pleased. The room was exceptionally spacious, clean, well appointed and comfortable. If you're simply looking for a comfortable night's rest, this fits the need. Even though they are geared toward longer staying project workers, an overnight visit is great. The only complaint is the lack of personality of some of the front desk clerks. Overall though, it was a very nice stay and we will be returning. We're are in Hattiesburg frequently on business. We've stayed at the Holiday Inn and Suites next door several times and have been disappointed each time. The Candlewood was no disappointment.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob55197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemal p, General Manager at Candlewood Suites Hattiesburg, responded to this review, 4 March 2014
Dear Guest,

On behalf of the staff that did attempt to provide you the exceptional service I would like to thank you for the feedback. Every staff at the property does cherish this review. We strive to deliver the service that is expected from check in to check out and reviews as such does help us evaluate the areas we need to improvise on. Once again we like to thank you for the time you took to review us and look forward to hosting your future stay at the Candlewood Suites Hattiesburg again and again.
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146 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
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English first
Poplar Bluff, Missouri
Level 5 Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 January 2014

We were trapped in Hattiesburg, highways north and south were closed due to the snow/ice storm. We found them totally by accident, we had lunch at Cracker Barrel and they like other businesses were closing early. The couple next to us was in the same boat and suggested we try Candlewood.


We were greeted in true southern style. She found us a room and we unpacked the car. Now, before I proceed, you must understand this is designed to be an Extended Stay. You won't find the flash, but the substance is there. Kitchenette with a full sized refrigerator and icemaker. A coffeemaker that makes more than 1 cup of coffee. A microwave with popcorn ready to pop. A snack bar with 50 cent sodas. I would not hesitate to stay again.

Sure, it doesn't have the sheets of a Holiday Inn, or the plush carpet of a Drury, but for the basics and a good night's sleep without being robbed on the rate...this is the place!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RatherBeCruising2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemal p, Manager at Candlewood Suites Hattiesburg, responded to this review, 3 February 2014
We here at Candlewood Suites Hattiesburg are so glad to hear that you enjoyed your stay with us. Thank you for taking the time to provide feedback regarding your stay. We are so glad that we were able to make you comfortable considering the unfortunate weather conditions last week. We are glad to hear that we were able to make a lasting impression for our brand and that you will not hesitate to stay with us again.

Sincerely,

Management
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Knoxville, Tennessee
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 December 2013

My husband & I stayed here with our 7 month old on our way to & from our Christmas destination. The first night we stayed in a standard room. The location is right off the interstate so it was very easy to find, and there are several restaurants within five minutes. Getting into the hotel was not nearly as easy as getting to it as there is no covered drive up access. When we arrived it was pouring rain so getting all of our belongings in as well as our baby was not fun. At first we were placed in rm 210, which was non smoking but reeked of smoke. Deonne, the lady who checked us in, was kind, accommodating and moved us immediately to a new room. The new room did not smell like smoke but the bathroom hadn't been thoroughly cleaned. There was hair in the tub & on the toilet. At this point we were all too tired to care.

On our second stay we were in a king suite which was only $10 more. If you choose this hotel and are traveling with children I HIGHLY recommend this upgrade. We had a separate bedroom/living room area and no issues with smoke or cleanliness. We did have issues with check in & check out. Both times we stood around waiting for someone to assist us & both times we were anxious to either get in and get to bed or get out & on the road. When we did get help at the front desk, the staff was again friendly and accommodating.

Overall, what we got from this hotel was good considering the reasonable price we paid. However, there is a Holiday Inn & Suites next door with comparable prices and a covered drive up check in area. From the outside, that hotel looks more updated & better maintained. It was sold out when we went to book our hotel for this trip. Next year I'm inclined to book earlier & give it a shot.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank stargirlcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemal p, Manager at Candlewood Suites Hattiesburg, responded to this review, 3 February 2014
Thank you for taking the time to review our hotel. We understand your frustration with the uncovered drive up access; however, our brand standard states that our drive up access must be the way that it is. We will most definitely inform our corporate office of this as it is very inconvenient to our guests as well as our employees.

I am sorry to hear that we did not meet your expectations as far as cleanliness. We always strive for perfection, but sometimes we miss the mark. We hope that in the future we will have another chance to turn your opinion of Candlewood Suites around. Thank you again for helping us target our problem areas. We are always looking for ways to better serve our valued guests such as yourself.

Sincerely,

Management
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Chattanooga, Tennessee
Level 6 Contributor
160 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 3 November 2013

Good location. But with all the long-staying construction workers in-house, this hotel room was loud with noise from the adjacent rooms late into the night and early morning. The furniture and carpet were well-worn. But otherwise, this was a good stay during a workweek.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank nawlinsdiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemal p, General Manager at Candlewood Suites Hattiesburg, responded to this review, 4 November 2013
Dear Guest

We would like to thank you for choosing us when we know you have a wide options to choose from. Also we appreciate the time you took to review our hotel and our services. Reviews constantly help us improvise in the areas we lack, further provide the hospitality to our guests. We are extremely unhappy to hear about the inconvenience that was caused during your stay. As we are aware that it was a homecoming weekend and our facility was swamped with some loud guests and that on our part was unacceptable to not control that. We do apologize for that inconvenience and now to avoid future lapse will shall be more diligent towards such weekends. Like I mentioned we do take our reviews very seriously as they tell us where we did lack and help improvise. Once again thank you for choosing us and in the future give us a chance to host you again.
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Laurel, Mississippi, United States
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 September 2013

I own a taxi service in South Mississippi, and decided to work in Hattiesburg on the Labor Day weekend. My wife and I stayed at Candlewood, and found the experience awesome. The room was equipped with a full kitchen (including cookware, utensils and a dishwasher). Maintenence and cleanliness were superb, the staff nothing short of outstanding, and the hotel is an EXCELLENT value! Highly recommend the Candlewood Suites!

Room Tip: Any room is great here!
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, MS
Level 6 Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 August 2013 via mobile

Overall, a wonderful stay. I can tell this is an older Candlewood, but the rooms are still in great shape. You get a voucher for a free drink. Free Internet and a nice TV with DVD player. It's close to USM campus and downtown Hattiesburg.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sasieber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob P, General Manager at Candlewood Suites Hattiesburg, responded to this review, 23 August 2013
Thank you so much for coming and staying with us and we are excited to know that you enjoyed your stay. We are ecstatic to know that you enjoyed our amenities as well as our location. Our team works diligently to make sure that our rooms are in appropriate condition and comfortable for the guests when they arrive and throughout their entire time here at the hotel. We hope that you come and stay with us again in the future and we look forward to seeing you then. Lastly, we thank you again for your vibrant review and wonderful comments and know that when we see you that the soda/water is on us!
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Nashville, Tennessee
Level 6 Contributor
151 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 9 August 2013

Stayed for 2 nights on a business trip Starting August 5th. The room was clean and surprisingly quiet with the number of children running around at night (I didn't notice them, the front desk clerk asked me if it was an issue as I checked out). The only noise I noticed was a dog barking in the hallway in the evening. The location is ok, but there aren't very many restaurants at this exit...not nearly as many as there are at the next exit in towards Hattiesburg.

I didn't stay for long enough to have housekeeping come by (they come by once a week) though if I was staying for longer, I would have needed to get new towels from reception more often than every week. Parking wasn't an issue. I like that it is a pet-friendly property (even though I didn't have my dog) and will remember that for the future. There are even special tags to put on the door warning that there is a pet inside and to not come in. There is a good sized kitchen which would come in handy for longer stays. I didn't put it to use though. And I do like the setup of the desk area. There was a medium sized fitness room with a weight machine and various aerobic machines (treadmill, etc). As there isn't daily cleaning and this isn't a phenomenal location, I'm surprised the room rates are that close to $100/nt.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RamblingManTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob P, General Manager at Candlewood Suites Hattiesburg, responded to this review, 23 August 2013
We thank you for your business, your stay, and your insightful review. The amenities which are found on our property are in fact primarily focused on extended stay guests since we are an extended stay hotel and we sincerely apologize if that was not made clear during the time of your check-in . We understand that as a transient traveler your preference for a regular hotel; but we are humbled that you gave us a shot and at least experienced our amenities. Candlewood Suites is an all pet-friendly hotel and we know that at times our friendly four-legged guests may cause somewhat of a commotion but we will work on not having that as an issue from here on out and we appreciate your notification on such an inconvenience. Moreover, though Housekeeping does only come once a week; any toiletry items, linen, or towels are available from the front desk anytime during your stay and we would be more than happy to supply them at your request. Also, if needed, we can ensure that you receive multiple housekeeping visits because we know that some of our extended stay guests may need/want a little tidying up in between their regular housekeeping schedule. With that said, we thank you again and hope that if you are ever in town and plan on having an extended stay we are to accommodate you and have you stay here with us, so that you can really get a feel of our franchise and team and become a part of our Candlewood family.
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Additional Information about Candlewood Suites Hattiesburg

Property: Candlewood Suites Hattiesburg
Address: 9 Gateway Dr, Hattiesburg, MS 39402-8153
Phone Number:
Region: United States > Mississippi > Hattiesburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #11 of 33 Hotels in Hattiesburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Hattiesburg 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Our Hattiesburg, Mississippi hotel offers the Comforts of Home. All travelers enjoy the convenient location and the quality amenities of the Candlewood Suites extended stay hotel in Hattiesburg. Lodging at our hotel puts you just a short drive from attractions like the Hattiesburg Zoo, Turtle Creek Mall, the All-American Rose Garden and the Armed Forces Museum. The Hattiesburg - Laurel Regional Airport (PIB) is only seven miles away. Hattiesburg offers you many attractions. You can try your luck at the many Gulf Coast casinos, play a round of golf at the area's golf courses or learn more about the town's history while you shop and dine in historic downtown Hattiesburg, which is only four miles away from our hotel in Hattiesburg. Our extended stay hotel's location is ideal for corporate travelers visiting the Lake Terrace Convention Center, BAE Systems, Forrest General Hospital, Wesley Medical Center and Camp Shelby Military Base. We meet your needs for relocation or an extended stay in Hattiesburg with our hotel's amenities. Each of our studio and one-bedroom suites includes a fully equipped kitchen, an over-sized desk with two chairs and free high-speed Internet access. You can enjoy amenities like a 24-hour fitness center, a convenient business center, free guest laundry facilities and our Candlewood Cupboard convenience store. Our extended stay hotel in Hattiesburg, MS is your 'home away from home'. ... more   less 
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Also Known As:
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