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Best Western Plus Goodman Inn & Suites
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Reviews (336)
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All reviewssausagebreakfast roombusiness centerwaffleswould definitely stay here againhot breakfastvery nice hotelfront desk clerkbeds were comfortablememphis areaexcellent stayone night staystaff was very friendlyrestaurants and shoppingpool and hot tubgreat place to staynew orleans
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Reviewed 11 November 2013 via mobile

This hotel is pretty new so it's in good condition. When we first checked in a woman working the front desk (with a panda bear tattoo on her wrist) was nice but also seemed apathetic. We needed a luggage cart and she seemed unconcerned, like "oh well, they must all be in use" with offer of a solution or to help. During our stay we saw her several times sitting behind the counter on her phone. All the staff we encountered were nice, but no one went out of their way to greet us, etc.

The floors and walls are VERY thin, we could hear people waking above us (which I have never had happen at a hotel) and we could hear people next door and walking in the hall almost as if they were in our room. The room itself was nice and clean. We were missing a toilet paper holder and our over-flowing trash cans were not emptied the entire time we were there, which was strange and gross. But, the room was large and the bed was soft, so that was great.

We were glad that breakfast was included but it's nothing special and nothing very healthy (unless you're into eating old apples). All the bread products were white (no wheat at all) and there was jelly but no peanut butter. They had hot coffee but no tea--if you are a tea drinker pack your own tea bags. There were eggs and waffles and sausage as well. I wasn't expecting anything fancy but overall it was "eh."

If we were in this area again we would consider this hotel. Anything negative we experienced was minor and we would definitely give this hotel another try.

Stayed: November 2013
Thank pinkbird_creates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panda G, Front Office Manager at Best Western Plus Goodman Inn & Suites, responded to this reviewResponded 14 July 2014

First of all thank you very much for choosing Best Western Plus Goodman Inn & Suites.

We are excited to know that you had a enjoyed our big rooms and soft beds, however, we are truly sorry to read about the lack of available luggage carts that you are describing, and the lack of interactions from hotel staff. We would like to assure you that these issues are being addressed in order to resolve this matter to assure all our valued guests’ comfort and satisfaction.

Once again, thank you very much for your preference and we are very much looking forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013

breakfast items were not very hot. And make sure you don't get a room next to the stairs. Door slams.There is a sign on one side of the door that reads. Please close door quietly. The sign needs to be on both sides. sides.quietly. But the sign is only on one side of the door.

  • Stayed: October 2013, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank MARY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-25096, Front Office Manager at Best Western Plus Goodman Inn & Suites, responded to this reviewResponded 28 October 2013

First of all, thank you for your review and your stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. Your satisfaction is my number one concern so I appreciate you bringing the stair doors to my attention, obviously we will have to try another solution to fixing the doors. I will also look into why the breakfast items were not very hot the day you were here. We strive at having a great breakfast for our guest every morning. We are always looking for ways to improve our property. Again, I apologize if you went through any inconveniences and I hope you give us another chance to serve you, if your travels bring you back to our area. Please know that your business is incredibly important to us and I sincerely apologize for the inconvenience you encountered.

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Reviewed 20 October 2013

We usually choose Hampton Inn Suites or Holiday Inn Express but thought we would give Best Western a try since the ad said the hotel was new. We have now added Best Western Plus hotels to our list of hotels that we consider anytime. Check them out! Everything was comparable to the other chains. Clean, comfortable, friendly even the nightly fresh cookies and a full hot breakfast bar.

  • Stayed: October 2013, travelled with friends
    • Value
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Review collected in partnership with Best Western
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-25096, Front Office Manager at Best Western Plus Goodman Inn & Suites, responded to this reviewResponded 28 October 2013

Thank you so much for your recommendation. We appreciate you giving us a chance and staying with us. Our staff strives to be warm, friendly and helpful. I’m glad to know they made an impression on you. I hope you will come again soon. P.S. We love the cookies and lemonade too, in the cold month we put out delicious hot chocolate!!

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Reviewed 18 October 2013 via mobile

Stayed here after booking via Hotwire but will stay here again if i end up in area again. We stayed here before going to see Graceland. Some fast food options where not far to feed us after a tiring drive. Room where top notch, after an initial problem where our keys wouldn't work, this seamed to really concern who was behind desk and he did all he could to solve this ( this was on 15 Oct 2013 in evening if hotel manager reads this) as well as help us with a non us out with a non Hotel issue. Hotel should be proud of employing staff like this. Beds where super comfortable too, just a shame we had to get up so early for our plans. Also Breakfast was good just what i expect from a Best Western!

Stayed: October 2013, travelled as a couple
Thank Spider666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-25096, Front Office Manager at Best Western Plus Goodman Inn & Suites, responded to this reviewResponded 28 October 2013

We sure do appreciate all of your compliments !! Comments like this one motivate our entire team and it makes them work even harder to make our guests happy. If we can be of any assistance to you in the futrure please do not hesitate to call us. We all thank you for choosing to Stay With People Who Care !! Thank you once again.

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Reviewed 25 September 2013

This hotel is located near I55 and US 78. The drive is easy if you plan to visit Memphis. There are a number of restaurants nearby to choose from. Our room was on the backside of the hotel and it was quiet. It featured a small sofa and an odd "L" extension to the room where a rollaway or your suitcases could be placed. The continental breakfast had a good selection including scrambled eggs and bacon etc.

Room Tip: Ask for a room on the backside of the hotel for quiet.
  • Stayed: September 2013, travelled as a couple
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Thank journalmytrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-25096, Front Office Manager at Best Western Plus Goodman Inn & Suites, responded to this reviewResponded 2 October 2013

We sure do appreciate all of your compliments !! Comments like this one motivate our entire team and it makes them work even harder to make our guests happy. If we can be of any assistance to you in the futrure please do not hesitate to call us. We all thank you for choosing to Stay With People Who Care !! Thank you once again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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