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“Stayed at this hotel twice over the holidays”

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Drury Inn & Suites Memphis Southaven
Ranked #1 of 10 Hotels in Horn Lake
Certificate of Excellence
Johnson City, Tennessee
Level Contributor
191 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Stayed at this hotel twice over the holidays”
Reviewed 11 January 2013

We stayed at this hotel on our way to and from our holiday destination. It was mainly a stopover on the way to and from so we did not take advantage of any of the amenities. We had some minor problems the first night and without me asking they comped the room. This is a newer hotel and the customer service is so good we drive out of our way to get to it. great stay

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drslowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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358 reviews from our community

Traveller rating
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    98
    37
    17
    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
Clinton, IL
Level Contributor
160 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 6 January 2013

Always stop in Horn Lake traveling home from the holidays. Again, very nice stay. Very nice hot breakfast in the mornings. Also have appetizers and drinks in the evening(we never make it). They allow pets which is a plus for us. Staff very friendly. Manager was in the atrium, and visited with guests for several minutes. Will definetely stay again.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clinton_ILCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 January 2013 via mobile

We stayed here one night passing through Memphis. First thing I noticed was a long black hair on the toilet. One hair, not a big deal, probably just the housekeeper but it made me check the rest of the room more throroughly. There was another one in the shower. Again this wasn't too big of a deal but then our sheets and comforter were covered! So we asked for a new sheet and blanket, which was also covered in hair. The new fleece blanket had black hair wove into it. I couldn't believe the front desk attendant didn't even check for this after we had just called her for this problem. The whole room seemed dingy and gross. The shampoo, soap, and conditioner were in huge dispensers attached in the shower. I had not stayed at a Drury Inn before and don't plan to again.

Stayed January 2013, travelled as a couple
Helpful?
Thank swskat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Memphis Southaven, responded to this review, 11 January 2013
I’d like to apologize for your experience at our hotel. Your honest feedback is appreciated. I will share it with our housekeeping and front desk team. We’ve found many guests appreciate our green efforts by eliminating plastic hotel bottles and replacing them with shampoo dispensers in the showers. We hope to have another opportunity to serve you as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 December 2012

Clean, well kept up, and has all the freebies Drury offers. The staff was amazingly friendly and helpful despite a hectic week with some kind of dog show and Bowl game. Less than 10 minutes from Graceland and less than 15 from downtown. Great location.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firefly70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 December 2012

Personnel were well trained and helpful. That did not make up for the SoSo quality of evening snacks and beer. The rooms were just ok. It seemed that management went far to cut corners then dress them up for the public. Good for large families that want a nice facade, if the price fits the budget.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jeff0616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Memphis Southaven, responded to this review, 2 January 2013
We apologize if you found our room and 5:30 Kickback unsatisfying. We agree that snacks just aren't enough, that's why we updated our menu even more and added a delicious Minestrone soup with our rotating menu of Penne Pasta with Marinara, Italian Meatballs, Mac and Cheese, Chicken Strips, and our always satisfying Chili that hits the spot. These food items are just some of the amenities we offer, we are looking into adding another amenity to enhance the room soon. We are always open for suggestions and appreciate that you took the time to make a review on Trip Advisory.

Thank You,
Tim Montgomery
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Illinois
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 December 2012

White noise machine in room Would be much appreciated due to road and plane noise. Enjoyed cocktail hour. All staff pet tolerant. Small field close-by for pet potty. Many restaurants nearby. Good shopping.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happytraveler793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 December 2012

I went on week long business trip to Southaven, MS. Originally had reservations with Holiday Inn Express. After one night in terrible hotel I went in search of a better place to stay. The Drury Inn had good access, parking, and was very welcoming. The young man at the front desk was very helpful. He explained the Fast Start breakfast, the evening meal and drinks which were all free. He gave me a discount card to a local restaurant and the rate he offered was over $30 less than the Holiday Inn. He called the room after 10 minutes and asked if the room was acceptable and if I needed anything. Every employee I passed said hello, good morning, or have a nice day. The Manager on duty walked around the evening meal and visited with the guests to make sure everything was ok. This will be my first choice hotel on future travels.

Room Tip: Ask for a room on the backside. There is a busy road in front and a little noisy
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Memphis Southaven

Property: Drury Inn & Suites Memphis Southaven
Address: 735 Goodman Road West, Horn Lake, MS 38637-1406
Phone Number:
Region: United States > Mississippi > Horn Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Horn Lake
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Inn & Suites Memphis Southaven 3*
Number of rooms: 159
Official Description (provided by the hotel):
Drury Inn & Suites Memphis Southaven is located on the Tennessee border in Horn Lake, Mississippi - a southern suburb of the Memphis metropolitan area. Only 17 minutes from downtown Memphis attractions like Graceland, it's an excellent choice for travelers who are driving into town via I-55 or flying into Memphis International Airport, which is only 10 minutes away! ... more   less 
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Also Known As:
Drury Inn And Suites Memphis South
Drury Inn & Suites Memphis South Hotel Horn Lake
Drury Inn Horn Lake
Drury Inn Memphis South
Drury Horn Lake
Horn Lake Drury

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