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“Perfect - but didn´t expect anything else :)”

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 38 Hotels in Jackson
Certificate of Excellence
Vienna, Austria
Level Contributor
122 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Perfect - but didn´t expect anything else :)”
5 of 5 bubbles Reviewed 31 January 2012

There´s really nothing bad I can say about the Hilton Garden Inn, except maybe the valet parking that was pretty expensive (14$ I think). Also, I only stayed one night - we arrived late in the evening and left early the following morning, so I can´t say anything about the location really. The staff was very friendly, the room big and clean - absolutely nothing to complain about!

  • Stayed November 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatharinaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 9 February 2012
Thank you for sharing your experience. We appreciate the kind words and opportunity to provide service to you. We hope to see you again in the near future and fully enjoy the facility during a longer visit.

Kind regards,
Marlene Macaluso
General Manager
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975 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Dallas Tx
Level Contributor
118 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 24 January 2012

The normal hotel we stayed in while in town was full, so I choose this hotel. When I told my husband, he was very excited. He told me how it was a Historical Landmark and had been redone.

It was Christmas and there was a hugh tree in the lobby. It was beautiful! The room was comfortable and clean and we had a view of the train yard. My husband was like a little boy! The next morning was breakfast downstairs and it was wonderful! Southern style grits and all! They even had an indoor pool and a great workout room.

Before we left, we walked around the hotel and saw all the southern style. It was wonderful! Even if you don't stay there, go by and see the lobby. It is beautiful!

Room Tip: You may want to ask for a room away from the train yard if that would be something that would bother...
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  • Stayed December 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ang126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 11 July 2015
Thank you for your review. We truly appreciate your business and look forward to you staying with us in the future. Wes Scrape - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 January 2012

The refurbished King Edward is a gem. Its just nice to walk into and look around. Its not hard to find, just find the Amtrak station, its across the street. This is my second stay, and the staff is excellent, especially the valet service as well as the dining room servers. The rooms are pretty standard garden inn, which, by the way, isn't bad at all. Rooms are probably a few square feet smaller than typical, but necessary based on the building it is in. Trains do run by pretty regularly, but only a modest distraction unless you need the silence of the dead to sleep.

The breakfast bar is $12.95 plus, but I think worth it, especially as treat, and you don't have to leave the hotel. Also, this hotel is underused on the weekends, a very reasonable weekend getaway is possible. I'll be back, P.S., be sure to join Hilton Rewards, this hotel goes on sale for almost nothing sometimes on weekends, like 12,500 pts a night.

Room Tip: if train rumbling by bothers you, just ask for higher room.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TableGamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 27 January 2012
Thank for your sharing your recent experience with us. We hope to see you again in the near future....and, you are correct...you can enjoy a Hilton Honors redemption stay for as little as 12,500 points!
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New York City, New York
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 16 January 2012

I stayed at this hotel for 2 nights. The first room I was assigned was directly next to the vending machines. Once I told the front desk that this was not suitable for me, then immediately changed the room without incident to a larger room.

The rooms are good. Nice decor a little traditional, a little modern.

Because the hotel is directly next too the train station there is a slight noise from train. The are is under renovation. so there are empty store front across the street.

We chose the breakfast buffet. I didn't enjoy it.

I would choose the hilton franchise again, but I would choose a better area.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kicrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 11 July 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 11 January 2012

I stayed at this hotel at least once per month during 2011. I highly recommend it. They have done an excllent job of restoring the old King Edward and the rooms are clean and modern.
The staff at this hotel makes you fell like home, from the valet (Pat) to the front desk to the cleaning staff to the restaurant staff -- everyone is helpful and has a ready smile. The in-house restaurant is delicious. Well-cooked, tasty and affordable food.
Downtown Jackson on the other hand, leaves much to be desired other than this hotel.

  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelGal10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 16 January 2012
Dear Guest,
Truly, you've made our day! Many thanks for the accolades to our team. Indeed it was our pleasure to serve you.
Kind regards,
Marlene Macaluso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Tx.
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 9 January 2012

This is a beautiful, historic hotel. The room was clean, quiet and i loved the adjustable bed. There were multiple HBOs on the TV and the internet was reliable and fast.

The lobby attendants were nice and the hotel allowed for a late check out.

The only issue I had with the room was the lack of blackout curtains. The light from the street kept me awake.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brigitt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 11 July 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, MS
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

This Hotel used to be the King Edward Hotel years ago. The building sat on Capitol Street for many years with the windows busted out, pigeon poo and homeless people lived in it. The city finally renovated it and it is SPECTACULAR. I have stayed twice now. My husband and I most recently stayed NYE night and were very impressed. The rate was only 109.00 and the valet was only 14.00. The valet were so helpful and fast. Upon checking in, the ladies at the front desk were more than helpful in getting us in earlier than the 4:00 p.m. check in time. We were able to check in at 3:00 with no problem. The elevator system is a little tricky if you want to go to the indoor pool which is by the way super nice with a hot tub and a view of the very state of the art fitness center. If you want to go to the pool, which is on the basement level, you must use the Middle elevator to get to it. I am still confused on why it is set up that way but we learned the system fast but it is a pain to leave your room and wait on the middle elevator, it may not come so you would need to take one of the other elevators to the lobby and then get on the middle elevator to go down, confusing right? Other than that, the staff was lovely, the bar and outdoor patio are so nice. We will plan our 2013 NYE night there next year without a doubt. If you are new to Jackson, this is the place to stay HANDS DOWN! Also, Hot breakfast in the morning, not included but priced reasonably and very delicious. Freshly prepared Omletts, Biscuits & Gravy, sausage, hot and cold bar, DELICIOUS coffee. Love it!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tandyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 11 July 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Phone Number:
Region: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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