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“Wonderful place to stay”

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 39 Hotels in Jackson
Certificate of Excellence
Baton Rouge, United States
1 review
“Wonderful place to stay”
Reviewed 26 September 2013

This hotel was one of the nicest I have ever been to, especially the staff. They were so accomodating and the rooms were clean and spacious. The shuttle was so perfect for our needs and the drivers were knowlegeable and courteous. The beds were adjustable for your individual comfort and a good night's sleep was easy to achieve.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 14 July 2015
Thank you for your review. We truly appreciate your business and would be honored if you would stay with us on future trips to Jackson. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,008 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
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Edmond
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 September 2013

This Hilton is a really nice high end mid range hotel. The lobby has a lot of charm. And, I can't say enough about the staff. The maintenance man was actually going to take the TV off the lobby wall to change the channel because they couldn't find the remote. He didn't give it a second thought. We had a good quesadilla from the bar. The room was small, but very nice. We over looked the train tracks, which concerned me, but I'm not sure we heard anything with the double windows. I was surprised to find several trains parked in the the morning that were not there when I went to sleep. The 14.00 parking fee is a bummer, but you can't have it all. Would definitely stay there again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Clige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 14 July 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Alamos, United States
2 reviews
Reviewed 22 September 2013

One of the best hilton garden inns I have stayed in. Lobby area is very nice. Rooms are large and comfortable. Restaurant is excellent. I am a big fan of breakfast and the hotel's restaurant delivered. Self-parking was $14 but a lot cheaper than other hotels located in cities. Located in downtown Jackson. Heard about crime in the neighboring areas but experience nothing.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cheslan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 14 July 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2013

This was my first stay at this hotel. If I'm ever in need of a hotel in Jackson again, I will definitely return to this hotel. From the valet, to housekeeping, to the front desk, the staff was awesome, most of them remembering and calling me by name. The customer service was awesome, and I think that is truly what made my stay such a pleasure. The breakfast was superb, with a superb staff. A perfect southern breakfast with top notch southern hospitality.

Room Tip: some of the rooms are close to a train track, but after the first night, I actually enjoyed the trai...
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTHIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 14 July 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, United States
1 review
Reviewed 18 September 2013

I loved the great customer service!! Everything was beautiful!! I couldn't have chosen a better hotel! My wife and I got the romance package. It was our first get away since we had our second son and my wife absolutely loved it.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Samuel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 14 July 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Mississippi
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 September 2013

We stayed the weekend of my birthday. The only bad things about this trip were the construction in the area and the fact that our room was not ready at 4. The latter was not even a big deal because there is a bar in the hotel and the staff was very friendly and apologetic. There was an issue with cable but we were notified upon check in. My husband and I had a room and my sister and her best friend shared a room. The front desk clerk and manager made sure we had adjoining rooms. The rooms were great they were very clean and comfortable. We will definitely be staying again.

Stayed August 2013, travelled as a couple
Helpful?
Thank NotUrAvgYo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 14 July 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, United States
1 review
Reviewed 13 September 2013

Great staff. They are very welcoming and professional. The front desk, welcoming entourage, shuttle driver and restaurant staff were great, above and beyond, and exceptional. I will visit them again. I wish I did not have to put a minimum of 200 characters down for this post.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kuniki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 14 July 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 W Capitol Street, Jackson, MS 39201-2004 (Formerly King Edward Hotel)
Phone Number:
Region: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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