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“Jackson, MS hotel”

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 39 Hotels in Jackson
Certificate of Excellence
1 review
“Jackson, MS hotel”
Reviewed 28 April 2014

The staff was welcoming and the accommodations were comfortable. The hotel is in a beautifully renovated old hotel, making the lobby particularly spectacular. The hotel was easy to get to from the airport.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 862jeanniek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 22 May 2014
So glad you enjoyed our treasure of history. We look forward to your return.
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988 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
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English first
Anchorage, Alaska
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 April 2014

I enjoyed the room and it's amenities. The service was excellent. I liked the way everything was grouped together as a packaged with the room. I was very satisfied with the accommodations and would definitely stay there again.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank TrishaRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 22 May 2014
Thank you for your valued comment. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
deberry, United States
1 review
Reviewed 25 April 2014

very nice hotel really clean great breakfast just overpriced for our family . difficult to get to. rooms kind of small but people very nice and helpful. we would stay again if we where upscale upper class people

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 22 May 2014
Thank you for your valued comments. Ask about special pricing for your children upon your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
178 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 25 April 2014 via mobile

I have stayed in several Hilton Garden Inns. This one can use some work to meet Hilton standards in my opinion. At least the room I was in. Bathroom shower old and showing signs of wear and tear. I opted for shower shoes because it Didn't feel clean. Tattered carpet at bathroom entrance. The area outside the hotel is a mess due to construction. Very few nice dinner options within walking distance but the Iron Horse has good food.
Staff showed good southern hospitality but I probably wont return.

Stayed April 2014
Helpful?
3 Thank Bertha55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 22 May 2014
We strive for excellence and your satisfaction is guarenteed at Hilton Garden Inn.
i took you comment into my daily inspections.
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Gulfport, Mississippi
1 review
Reviewed 21 April 2014

There is a lot of road work being done on the street in front of this hotel right now, so it's not the easiest place to get into. However, the shuttle service was excellent and the valet is very helpful getting in and out of the hotel. You pay $14 a day whether you self park or use valet so you might as well use it!
There is a Seattle's Best Coffeeshop connected to the hotel so that is a big plus! This hotel is right downtown in the business district but there are a couple places to eat just a couple blocks away.
We were very disappointed in the hardness of the beds and the small pillows on the bed, but other than that, our stay was very pleasant!

Room Tip: I would bring my own pillow to stay at this place!
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 22 May 2014
Thank you for your valued comments. we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tennessee, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2014

The historic building needs some work. A/C units are inadequate. Housekeeping does half the job. Surrounding area is run down and unwelcoming. Tolerable short stay but there are WAY better options for the price.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 10 July 2015
We regret that your stay with us was not an enjoyable one. Please accept our sincere apologies. Wes Scrape - General Manager
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Livingston, Scotland, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 April 2014 via mobile

As driving in to Jackson was very uneasy with the surrounding area. Looks like the area is In regeneration. When you walk into hotel wow it is beautiful all marble stunning staircase. Rooms are standard clean everything you need. It does not look safe to wonder about but hotel us fine for a stop over. New out door mall about 10 mins drive away. Breakfast is lovely good selection. Staff are very helpful.

Stayed April 2014, travelled as a couple
Helpful?
Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 22 May 2014
Thank you for your valued comment...we look forward to your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 W Capitol St, Jackson, MS 39201-2004 (Formerly King Edward Hotel)
Phone Number:
Region: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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