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“Surprising Excellence!” 5 of 5 bubbles
Review of Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 38 Hotels in Jackson
Certificate of Excellence
Natchez, MS
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Surprising Excellence!”
5 of 5 bubbles Reviewed 30 June 2014

When my wife made reservations to the old King Edward Hotel I was unsure of what we were in for, but from the time the valet took our car those apprehensions disappeared.
Service - impeccable, from front desk to bar to housekeeping.
My wife had inadvertently made the reservation for the wrong day. Anthony at the front desk helped us solve our problem in short order and we were on our way up to roomy and comfortable accommodations. When we called for extra towels, housekeeping was there in a jiffy. The bar staff and restaurant servers were friendly and super hospitable.
All in all, if we need a hotel close to downtown Jackson, we'll choose Hilton Garden Inn again!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank natchezms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 3 July 2014
We do appreciate your recent visit and great review on Tripadivsor. We are glad we exceeded your expectations and you enjoyed your visit with us. I will thank the team, and especially Anthony at the desk, for assisting you with your reservation. We hope to have you back soon.

Team Jackson
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960 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
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English first
New Albany, Mississippi
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 25 June 2014 via mobile

I Accompanied my husband with 2 granddaughters to this hotel for a meeting. I was a little apprehensive about the location at first because I'm not as familiar with downtown Jackson as I once was. I felt perfectly safe as we arrived at the hotel. We were met at the curb with valet parking by very efficient & courteous staff. Everyone we encountered was much the same. The indoor pool was small but adequate. The lobby was beautiful and the renovation was done extremely well. Food service in the lobby was great. The work on Capitol St. Was inconvenient but did not affect the hotel service at all. I plan to come back when the street construction is done to enjoy the full effect of this great hotel!!

Stayed June 2014, travelled on business
Helpful?
Thank Btrout51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 3 July 2014
We thank you for your recent visit and positive posting to Tripadvisor. We were glad to hear you enjoyed your stay with us at the Historic King Edward HGI - Jackson. We hope to see you back soon. John and team Jackson.
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Oxford, MS, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 June 2014

This was certainly a very nice, clean hotel. However, the entire staff were absoluelty dynamic. I have never experienced a more hospitable atmosphere. In regards to the true Southern Hospitality, this place had no room for imporovement - REALLY!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Billy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 3 July 2014
Dear Billy,

Thank you for your too kind comments on our facility and our southern hospitality. We'll share this with our team and continue to deliver great service to our visitors. Hope to see you back soon.

Sincerely,

John and team.
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New York, United States
1 review
5 of 5 bubbles Reviewed 23 June 2014

This Inn is in a historic downtown hotel building which makes it unique and wonderful. Three cheers for the great restoration. Wonderful lobby, bar and restaurants. Friendly staff. Fine rooms and amenities. Short walk to downtown locations and independent restaurants. Would definitely stay here again when in the area.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, VP HRI at Hilton Garden Inn Jackson Downtown, responded to this review, 3 July 2014
Dear William;

Jets or Giants ? Thanks for your recent visit to our hotel, and thanks for your kind comments on our Outstanding Property. Yes, the HRI lodging team did a wonder job with the restoration of this King Edward Historic facility in the heart of Jackson. I was glad to hear too you were able to visit some of the great nearby restaurants. We look forward to your next Jackson visit.

Sincerely,

John Cario - GM / VP - HRI Lodging
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1 review
4 of 5 bubbles Reviewed 22 June 2014 via mobile

Stayed 17-20 June 2014. Much better than expected. Hotel staff was great-I expected it to be much worse. Great lunch, room service was quick and tasty. This part of Jackson is under heavy construction so be flexible. Parking valets were awesome. They sprinted in triple digit heat every time to get my car! Great work guys! Overall very good hotel.

Stayed January 2014, travelled on business
Helpful?
Thank Ron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, VP of property at Hilton Garden Inn Jackson Downtown, responded to this review, 3 July 2014
Dear Ron,

Thanks for your visit and feedback on Tripadvisor. Great to hear you had a "very good customer service" experience, our goal. I will thank the team, especially the valet crew for running in the heat of summer ! We hope to see you back soon.

John Cario - GM / VP HGI - Jackson
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Nashville, United States
1 review
3 of 5 bubbles Reviewed 16 June 2014

Requested a non-smoking room and got a smoking room. got in late so did not change room and settled. TV did not work but for one channel. Air conditioner was loud and hard to get use to. great showers though, and batheroom situation was good. Fitness center not idea.. by a indoor pool so it was hot and muggy. treadmill broken and tv on elliptical did not work. Cute hotel, has lots of potential. Great restaurant at the bottom, pretty good breakfast in the morning but is pricey. ($14.95 for fruit, essentially).

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sara Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 19 June 2014
Thank you for your comments. your placement in a smoking room is absolutely unacceptable. I am reducing the amount of smoking rooms. The fitness center does get a lot of use. we have corrected the problem there. Hope to see you soon...i owe you a free breakfast
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Southeastern U.S.
Level Contributor
261 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

We recently used the King Edward for some of our speakers at a state conference in Jackson. This is always our choice for out of town guests attending events at the Convention Center. The historic element of the King Edward is very nice. The staff is always very prompt and professional. When there is no rain, it is only a short walk to the convention center. One note of concern is to plan ahead for the valet parking (only.) There can sometimes be a bit of a wait if there are numerous people needing a car at the same time.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WhirldWind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 19 June 2014
Thanks for the courtesy of your comments. The valet team is usually sharp and on the spot. We're always looking to improve our service levels, and you comments helped in this regard.
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Phone Number:
Region: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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