The multi million $ renovation was definitely worth the price. Hotel is beautiful. Wish they could have spent a bit of that money teaching the staff how to deal with customers. Arrived and checked in to a room with a severely buzzing AC unit. The maintenance man came around and they moved us to another room. Nice room, but when I went for ice, the machine was torn apart. Went to another floor and there was a sign "due to water emergency and boil order, ice machines are not working". No indication of this on check-in, and no water in rooms. This is after I drank tap water in room. Went to front desk and was directed to restaurant for ice. The girl there seemed to not want to assist, but got a bucket of ice. Asked at desk for bottled water, but no one ever showed up with it.
Valet parking ($14/day) is the only offered parking. Luckily there are meters across the street.
Next day we were scrambling around to get checked out by the posted 11 am time. On the way downstairs, I noticed the checkout time stated on the back of the keycard folder was 12 noon. I asked the desk lady which was correct. Her answer "I'm not sure".
As I said, nice hotel, but lousy staff and service. Also - no restaurants open on Sunday in downtown Jackson. Had to go to a nearby city for dinner. The desk staff couldn't recommend a restaurant except their own or Domino's pizza.
I'd go again if they could straighten out their people and communicate to guests.
- Official Description (provided by the hotel):
- Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Odigeo and Hotels.com so you can book your Hilton Garden Inn Jackson Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Jackson Downtown Hotel Jackson