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“Nice Place to stay”

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Baymont Inn & Suites Jackson
Ranked #19 of 38 Hotels in Jackson
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice Place to stay”
4 of 5 bubbles Reviewed 22 July 2014

My only complaint would be about the breakfast it was lacking a few things & the butter was frozen. The rooms were nice. The lobby & service were great. Convenient area for restaurants. The pool was nice a little on the small side but had a nice area to sit & enjoy the morning.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Alicia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontjackson, General Manager at Baymont Inn & Suites Jackson, responded to this review, 27 August 2014
Thank you so much for those kind words. I will pass your message onto our staff. They will definitely appreciate it. We strive so hard to make all of our guest feel comfortable and at home with our warm hospitality. At the same time please accept my sincere apology for you experiencing less than satisfactory service with our breakfast area. We have reviewed our set up for breakfast and have made the necessary changes. If you are in the area again please choose us, so that you can experience the wonderful service that so many of our guests have grown to love!
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764 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Tahlequah, Oklahoma
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

I originally reserved this hotel for 2 nights, but unexpectedly needed a room for 4 nights. The Hotel Management was so nice, and accomodated me at the same rate I had booked on line for ($60 + tax) This is a big facility and a family reunion was going on the weekend I was there. The staff was very helpful & pleasant. The rooms were clean, updated, and big. We had a double queen non-smoking on the first floor. It is located along North I-55 and close to anything you could need. The only problem we encountered was a shower/tub that either had a leak, or the shower curtain just didn't do the trick. But each time we took our showers, the water was everywhere on the bathroom floors.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank PBA03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontjackson, General Manager at Baymont Inn & Suites Jackson, responded to this review, 27 August 2014
Thank you so much for those kind words. We strive so hard to make our entire guest feel like they are right at home because we know how hard it is when you’re traveling and sometimes plans do change. If you are ever in the area again please do not hesitate to call us to set your reservation up.

Once again Thank you so much
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Jackson
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 21 July 2014

The hotel is outdated. The bathrooms need a fresh caulking. Bed linens were not appealing. It was ok for the one night that I was there. I would not have been pleased if I had to stay for more days.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank Debra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontjackson, General Manager at Baymont Inn & Suites Jackson, responded to this review, 27 August 2014
Please accept my sincere apology for you experiencing less than satisfactory service while staying here at the Baymont Inn & Suites Jackson, MS. I have discussed these issues with both my housekeeping and maintenance staff. I would like to invite you to give us another try if you are in the area again so that you can experience the wonderful service that so many of our guests have grown to love! Again, thank you for your feedback and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jackson hotels

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 July 2014

Hotel is under new management so I was looking for better service, as soon as I attempted to check in, they couldn't find my reservation, then they didn't have a luggage cart, and said it was probably in someone's room!! They didn't offer to help me take luggage up to my room, and I had a car FULL OF luggage! Hallway had an odor, carpet looked stained. Hotel was in the perfect location, close to many restaurants, right off I-55, close to shopping

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Sonja P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontjackson, General Manager at Baymont Inn & Suites Jackson, responded to this review, 27 August 2014
Please accept my sincere apology for you experiencing less than satisfactory service while staying here at the Baymont Inn & Suites Jackson, MS. As an experienced and conscientious hospitality professional this incident is both frustrating and alarming, as we host thousands of guests each year, consistently providing exemplary service and comfort. I have taken measures to discuss and retrain our staff on how important customer services is.

I would like to invite you to give us another try if you are in the area again so that you can experience the wonderful service that so many of our guests have grown to love! Again, thank you for your feedback and we look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis
1 review
5 of 5 bubbles Reviewed 14 July 2014

We stayed at this Baymont over the past weekend and I must say that we were impressed! While the hotel is in desperate need for an upgrade of decor, the people who work there are unbelievable. From the minute we walked through the door we were greeted by smiling faces. The hotel was pretty full but everyone did all they could do to ensure we had a comfortable stay. The manager who was there when we checked out even baked fresh cookies for my children to enjoy on our long trip to Pensacola! Whenever we come through Jackson again I am pretty sure that we will stay here again!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PamJones2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontjackson, General Manager at Baymont Inn & Suites Jackson, responded to this review, 27 August 2014
Thank you so much for those kind words. We strive so hard to make our entire guest feel like they are right at home because we know how hard it is when you’re traveling especially with kids. If you are ever in the area I would love to meet you in person.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Jackson

Property: Baymont Inn & Suites Jackson
Address: 5709 I 55 N, Jackson, MS 39206-2939
Phone Number:
Region: United States > Mississippi > Jackson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 38 Hotels in Jackson
Price Range (Based on Average Rates): £
Hotel Class:2 star — Baymont Inn & Suites Jackson 2*
Number of rooms: 121
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