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“Very Nice Stay”

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Best Western Plus Jackson Downtown-Coliseum
Ranked #4 of 39 Hotels in Jackson
Certificate of Excellence
Reviewed 6 June 2014

The hotel was clean and the staff friendly. The continental breakfast was very delicious! The staff even prepared some fresh bacon for us, gotta love that!! I stayed here with some friends during a business trip that I was on.

  • Stayed: May 2014, travelled on business
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Thank watsond572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded 1 August 2014

Wow! Thank you so much for your review! We hope to see you again in the future! Take Care!

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266 - 272 of 368 reviews

Reviewed 2 June 2014 via mobile

The fact that the hotel was newly renovated was a key reason of why we selected this place for our one night stay in Jackson. First, the positives. The front desk staff was helpful and all the major equipment was working. However, the workmanship of the the renovation could have been better. E.g. the bathroom door could not be opened or closed fully because the alignment of the floor and door was poor.

Okay for a one night pass through, nothing more.

Stayed: June 2014, travelled with family
1  Thank Houstonian88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded 5 June 2014

Thank You very much for your review! On behalf of my entire team I would like to apologize for our experience with our hotel. We are checking all bathroom doors to make sure this doesn't happen again in the future.
Regards to renovations, we have not totally finished renovated our rooms and are working on our 2nd phase of renovations with expected completion date of August 2014. We are striving to be one of the best hotels in Jackson, MS when it comes to service and quality of guest rooms and hope you give us another opportunity to serve you in the future. Thank You!

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Reviewed 28 May 2014

The Best Western in Jackson, provides easy access to the Interstate and is surrounded by several different quick dining options. The beds are soft and the prices are very reasonable for the size of the suites. The breakfast offered was nice and if you've stayed at a Best Western recently, then it is very similar. They have biscuits, pastries, waffles, sausages, eggs, and cereals. It's not bad for a free breakfast. We were only there for the night but it was a very pleasant stay with a comfortable suite. The bed was one of the better hotel beds that I've encountered.

  • Stayed: May 2014, travelled as a couple
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1  Thank Seth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded 5 June 2014

Thanks for your review! We appreciate your loyalty to our brand and hope to see you again in the future! All the best!

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Reviewed 27 May 2014

This was a good hotel for a one night stay. It was right off the freeway and convenient for getting on our way the next day. It is decorated with African accents in the lobby and has a gated entrance and exit.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Johnny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded 5 June 2014

Thank you for your review! We take great pride in our property and truly believe our interior designer did a fantastic job with our lobby. Come back and see us with new updates coming soon!

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Reviewed 25 May 2014 via mobile

Given that this is a 2-star Hotel, I do not have high expectations. However, I do assume the basics. The house cleaning staff in this hotel is atrocious. They woke us up at 9:15 a.m. And asked to change our towels and the trash cans. I told them we were on vacation and still resting. She came two more times at 15 minute intervals until I finally called the front desk and ask them to have them stop coming to our room until we got up. This resulted in us getting no housekeeping service at all.

The next day, although they were told not to the service until checkout time, they knocked on the door at 8:15 a.m. The woman literally knocked and then barged into the room. Luckily, I had a chain on the door and this stop her from entering the room. She then proceeded to knock again five minutes later. I called the front desk. They assured me she was told not disturb our room. And yes, I know all about the sign to put on the door. There was not one available in the room and there was not one available at the front desk.

I was traveling with my 87 year old aunt. She was awakened and very early in the morning twice. It was ridiculously bad service.

Stayed: May 2014, travelled with family
2  Thank TravelingProfDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded 26 May 2014

Thank you very much in taking the time in writing us a review! I would like to apologize for your experience with us at the hotel and housekeeping. This is not acceptable and we will do everything in our power to correct this immediately. Please email us at bwexecutive@gmail.com at your earliest convenience with your checkin date and room number so we do research on our end. We have made many improvements at our hotel and a staff member not providing superior consumer care is an issue that will be resolved. Management and staff at Best Western Executive Inn strive to provide the cleanest rooms and best service in Jackson, MS. We fell short on your experience and with your feedback, we will make the necessary adjustments to provide better service to our guests. Thank You.

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Reviewed 23 May 2014 via mobile

The room is nice and clean. No complaints from that aspect. Parking lot is gated due to questionable location. Went for a swim and the pool floor was full of sand and grit, and you skin felt greasy and slick afterwards. I was out of the pool as fast as I got in. Staff seems nice and inside the hotel is nice. I probably wouldn't come back here, but it's more due to the location.

Stayed: May 2014, travelled as a couple
Thank Matthew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded 26 May 2014

Thank you very much for taking the time in giving us a review! Best Western Executive Inn is located near the MS Coliseum where the largest events in MS usually take place near our hotel. We take great pride in the location of our property as we are located in this area. Our gated entrance is merely to guarantee a parking space for our guests during these events. We strongly believe our private parking is a plus over other hotels on the exit where private parking is not an option. With the pool, I would like to apologize for the issues you encountered. We have recently re-plastered our pool and have contacted our pool cleaning expert to assist us in removing this sand from the pool. Once again I thank you for your review. By letting us know about your experience, it gives us an opportunity to improve our facilities and services. We hope to see you again and your issues will be fixed immediately.

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Reviewed 13 May 2014

This was a stay that pleasantly surprised us. The staff were friendly an the breakfast was good as well. It was nice to be able to walk to supper after checking in. This stay was definitely worth the price!

  • Stayed: May 2014, travelled as a couple
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Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded 26 May 2014

Thank you very much for your review. We are always doing our best with Best Western Executive Inn and appreciate your feedback! We hope to see you again soon!

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Additional Information about Best Western Plus Jackson Downtown-Coliseum

Address: 725 Larson St, Jackson, MS 39202-3437 (Formerly Best Western Executive Inn)
Phone Number:
Region: United States > Mississippi > Jackson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 39 Hotels in Jackson
Price Range: £67 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Jackson Downtown-Coliseum 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
42" HDTV's, Blocks away from Downtown Jackson, & Coliseum. Restaurants walking distance. Newly renovated as of January 2015! ... more   less 
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Also Known As:
Best Western Executive Hotel Jackson
Jackson Best Western
Best Western Jackson

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