A friend and I decided to dine/drink and I arrived at the restaurant around 7:30pm. I arrived immediately behind a group of about 5. The restaurant was not even half full and the group, although I hate to say this, where younger whites who were seated immediately. I am a 34 year old professional black male and I promise I stood there for at least 15 minutes in awe that NOBODY acknowledged me. A gentleman came over and asked if I would like to be seated as if there was some other business I would be there for. I asked for a table for two and he sat me somewhere around a corner where the bartender nor the servers could see. My friend arrived and sat with me for at least 10 minutes. My friend was upset that nobody had acknowledged us and he got the attention of a server who was adjusting the lights. My friend asked for the manager and to my surprise it was the manager who had seated and ignored me. His excuse was he thought I was waiting for someone, but after my friend had been sitting there for 10 minutes we didnt buy it. The apology was so lackluster and none sincere I had made up my mind I didnt want to eat or drink there and would not return. My friend didnt want his day ruined so he encouraged me to go to the bar. We sat adjacent and he ordered a mixed drink. The class was dirty and he complained. The bartendered brought another dirty class to which my friend complained and he said, its the dishwasher and they will all look like that! He wipes the glass with a random rag that was probably not clean then displays the glass asking if that was clean enough. My friend ordered a glass of wine and that glass was dirty as well. The bartender was the worst of all, because he NEVER asked me if I would like to order. The Penguin came highly recommended, but I now know, its because a lot of people in Jackson have unfortunately never left the state and have not had a chance to experience customer service excellence. I wanted to love and support this place because it was in the boom around JSU, but I will never return.
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